Ep. 62 - What to Look For When Outsourcing Your IT to A Managed Service Provider with Nigel Moore from The Tech Tribe

KnowTechTalk

In this episode of Know Tech Talk, learn the secrets to choosing a great computer company. What to look for, and what to avoid. What specific questions should get answered before you sign up to make sure you don’t get ripped off because as the market tightens up, and more and more people get laid off, they are going to be starting their own little businesses. Maybe they are great techs, maybe they’re hobbyists, how can you tell?

How can you tell if your IT service provider is structured or if they are shooting from the hip?

Joining Barb Paluszkiewicz is Nigel Moore, founder of "The Tech Tribe"o talk about what's important when choosing an IT service provider.

00:00 - 01:57 Barb's Intro

01:58 - 02:54 Meet Nigel Moore

02:55 - 05:00 If someone was brand new to outsourcing their IT, what question should they ask to make sure that the IT Service provider they have chosen has a structured approach to service and delivery as opposed to winging it?

05:01 - 08:39 Learn about the structure and modernness of their technologies

08:40 - 10:35 What do you recommend young techs do when they get in over their head?

10:36 - 14:31 A good question for someone to ask their future IT service provider is, “How do we start? How do we onboard?”

14:32 - 17:59 The danger of being a "guru"

18:00 - 19:40 Tribal elders

19:41 - 23:18 The importance of IT service providers to categorize clients vs. customized pricing.

23:19 - 29:50 Recap of questions to ask.

29:51 - 31:55 The most important thing Nigel ever learned.

31:55 - 33:10 Barb's Outro