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Business Process Automation for Better CX
Manage episode 303223385 series 2818439
This week, Ryan chats with Sean Sadler, a senior IT leader with a passion for implementing business process automation to drive organisational change.
Topics
- Business process automation & transformation
- Running an innovation challenge to generate new ideas to improve the business
- Using RPA to increase efficiency
- Integrating systems to improve customer experience
- Shadow IT
- Challenges of self-serve customer service
Meet Our Guest
Sean Sadler is a results-driven information technology leader with strong commercial acumen and more than 20 years’ experience devising IT enabled strategies to drive continuous innovation and increased capability. He enjoys making a difference and adding value, either by providing the necessary direction, structure and leadership, or by providing advisory / consulting services.
Connect with Sean: https://uk.linkedin.com/in/sean-sadler-cloudchoices
Show Links
Follow us on Twitter: @thedwwpodcast
Email us: podcast@digitalworkspace.works
Visit us: www.digitalworkspace.works
Subscribe to the podcast: click here
YouTube channel: click here
185 פרקים
Manage episode 303223385 series 2818439
This week, Ryan chats with Sean Sadler, a senior IT leader with a passion for implementing business process automation to drive organisational change.
Topics
- Business process automation & transformation
- Running an innovation challenge to generate new ideas to improve the business
- Using RPA to increase efficiency
- Integrating systems to improve customer experience
- Shadow IT
- Challenges of self-serve customer service
Meet Our Guest
Sean Sadler is a results-driven information technology leader with strong commercial acumen and more than 20 years’ experience devising IT enabled strategies to drive continuous innovation and increased capability. He enjoys making a difference and adding value, either by providing the necessary direction, structure and leadership, or by providing advisory / consulting services.
Connect with Sean: https://uk.linkedin.com/in/sean-sadler-cloudchoices
Show Links
Follow us on Twitter: @thedwwpodcast
Email us: podcast@digitalworkspace.works
Visit us: www.digitalworkspace.works
Subscribe to the podcast: click here
YouTube channel: click here
185 פרקים
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