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Contact Center Show

Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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Contact - avec Stéphan Bureau

Les Productions de la Tête Chercheuse Inc.

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Stéphan Bureau mène de longs entretiens avec des invités qui pensent, créent ou façonnent notre monde. Dans l’air du temps sans être dans l’actualité brûlante, Contact se veut une tribune plurielle pour sortir des sentiers battus du prêt-à-penser.
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Contact Lost Warhammer 40k Podcast

Contact Lost Podcast

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Welcome to Contact Lost podcast, where we talk about competitive Warhammer 40,000, focusing on the Polish and international tournament scene. The show is brought to you by: Tomek "Tweak" & Michal "Joker" Watch out for new episodes every week! Logo: Blaze Music: www.bensound.com
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Contact Chai

Mishkan Chicago

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Contact Chai is Mishkan Chicago’s podcast feed, where you can hear our Shabbat sermons, Morning Minyans, interviews with Jewish thought leaders, and more.
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The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
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Beyond Contact

iHeartPodcasts

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Hi I’m Captain Ron, please join me each week on “Beyond Contact” for my thought-provoking podcast that features in-depth interviews with the world's leading researchers and Ufologists. “Beyond Contact” goes well beyond other podcasts as we ask the hard questions that push for a deeper, science-based understanding of the UFO phenomenon. New episodes come out on Fridays so join me, Captain Ron, for Beyond Contact.
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Creative Contact w/ Kia Orion

Creative Contact with Kia Orio

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Weekly episodes hosted by @kiaorion. Hear stories from musicians, actors, photographers, and entrepreneurs who share strategies on how to stay inspired and live life on your own terms. A podcast about life, love, art, and everything in between. Become a supporter of this podcast: https://anchor.fm/creativecontact/support
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Medisch Contact de podcast

Medisch Contact

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Dé podcast voor dokters gemaakt door de redactie van Medisch Contact. Met elke week gasten die we aan de tand voelen over actuele medische onderwerpen, een tuchtcasus die de nodige stof doet opwaaien, een medische boek- of filmtip en een prikkelend praktijkperikel. Tips of vragen? [email protected].
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Making Contact

Frequencies of Change Media

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“Making Contact” digs into the story beneath the story—contextualizing the narratives that shape our culture. Produced by Frequencies of Change Media (FoC Media), the award-winning radio show and podcast examines the most urgent issues of our time and the people on the ground, building a more just world through narrative storytelling and thought-provoking interviews. We cover the environment, labor, economics, health, governance, and arts and culture.
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There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi ...
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The Voices of Contact is all about full disclosure of extraterrestrial encounters. Tune in as the panel explores regressions of e.t. experiencers to get to the truth behind contact with what's out there beyond the stars. Disclosure brings truth and with truth we find answers. Journey as Mary regresses her clients and with their permission shares clips of the regression with the panel of life long e.t. experiencers to discover just what really is happening out there. Just what is really happe ...
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Close Contact

Close Contact

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Succinct summaries of articles relevant to field epidemiologists, communicable disease control officers, and public health specialists. Emerging Infectious Disease Journal, Eurosurveillance, MMWR, JID, Lancet, Nature and other great journals.
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Contact Junkie

Contact Junkie

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Contact junkie is an automation tool to help Real Estate Agents as well as anyone else in sales convert more leads by increasing their bandwidth. Through multi channel methods of contact you can reach more of your leads and increase your sales.
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Pitching to Contact

Pitching to Contact

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Just a couple of dudes who like baseball and the smooth taste of Corona beers. Enjoy the soothing sounds of a broke college kid and a former grad student aspiring to hit 70 mph off the mound by the time of his thesis defense. Rich Birfer and Peyton Traywick host Pitching to Contact, breaking down the game as it should be, complete with bat flips and 98 mph heaters.
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CONTACT

Lesley Mitchell Clarke

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Hypnotherapist, Lesley Mitchell-Clarke explores the experiences of "Contactees" through appearances by special guests and clients.
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In this engaging episode of Get Out of Wrap TV, host Martin Teasdale leads a thought-provoking discussion on the future of contact centres, exploring the rapid changes shaping the industry. The episode features lively audience participation and expert insights into how technology, workforce dynamics, and customer expectations are evolving. One of t…
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Alexandre Jardin a d’abord bâti sa réputation avec des romans qui ont rapidement conquis un vaste public. De Bille en tête, en passant par Le Zèbre, Le Zubial ou encore L’Île des gauchers, le prodige des lettres françaises accumule les succès. Le jeune premier de la littérature a cependant fait place, depuis 2015, au citoyen engagé. Une sortie côté…
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Met onze gast Mieneke te Hennepe - docent medische geschiedenis en conservator in het Museum Boerhaave - bespreken we de tentoonstelling Ongezien, die het Leidse museum presenteert. De tentoonstelling laat zien hoe de medische wetenschap eeuwenlang het mannelijke lichaam als norm stelde, waardoor vrouwen en genderdiverse personen vaak over het hoof…
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Today’s episode is a Shabbat Replay of our service on March 15th. Rabbi Steven delivered a stirring drash. In this moment of rising antisemitism and encroaching tyranny when free speech and is being suppressed in the name of our safety, how do we respond? **** For upcoming Shabbat services and programs, check our event calendar, and see our Accessi…
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During his first term, Trump stacked the Supreme Court with hard right judges creating a 6-3 split that led to the overturning of Roe v. Wade, a stunning ruling in which a human right which was previously granted by law was taken away from the public. This time Trump faces even less resistance and could remake the Supreme Court once again. Ellie My…
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Follow along with the panel and special guest Michael Carter from Ancient Aliens as they explore the regression that started with a memory of being a young boy and seeing a ufo in the street while he was walking home one night. Theres a reason why the streets were empty. LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUBE CHANNEL 8…
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Summary In this engaging conversation, Amas Tenumah and Bob Furniss discuss the challenges and implications of automation in customer service, particularly focusing on HP's controversial decision to implement a 15-minute wait time for customers to encourage self-service. They explore customer preferences, the impact of wait times on experience, and…
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Join Captain Ron and Arizona MUFON State Director Stacey Wright for a discussion about some of the state’s most famous UFO cases including the legendary 1997 Phoenix Lights, the Travis Walton Incident, and other lesser-known sightings from Arizona’s rich UFO history. See omnystudio.com/listener for privacy information.…
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Dr. Flemmie Kittrell was a Black home economist whose research in the field of early childhood education shaped the way we think about child development today. She became the first Black woman to earn a Ph.D. in nutrition and contributed immensely to programs like Head Start — even though her name is often left out of the history. We hear more abou…
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The resilience of Ukraine's contact centre industry is nothing short of extraordinary. In the latest episode of Get Out of Wrap, I had the privilege of speaking with Iryna Velychko and Bogdan Koshevoy, who shared the realities of running contact centres in a war zone. Despite missile attacks, power outages, and unimaginable challenges, these profes…
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This time we are joined by Team Poland's Gyto who has recently won a 5-man teams event in Poland. We discuss the team composition that his Team V took to the event and look at the shape of the team going into the event and how it could change with the new slate. Naturally we also look at the new detachments and deliberate a bit on whether quaterly …
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Customer Experience (CX) isn't just about service—it's a revenue engine. In this episode, Christian Montes sits down with Camila Ferreira, Founder & CEO of Rise UP, to explore how businesses can transform CX from a cost center into a powerful growth driver. With over 20 years of global experience, Camila shares her journey from finance to CX leader…
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Claudia Bacco speaks with Amit Ganjoo about how ANRA Technologies is getting ready to become the first U-Space Service Provider (USSP) certified at EASA level. How should multiple USSPs work in the same U-Spaces? What states should prepare and offer to USSPs to make the competition possible? Which Common Infrastructure Service Provider (CISP) model…
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Mark Smith, Founder of Journey-Smiths, explores the transformative power of customer experience (CX) on business growth. He shares insights on CX technology, journey orchestration, and leadership’s role in creating brand-aligned experiences. Mark also highlights how CX-driven strategies can double company growth over a decade. “Being customer-focus…
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Tune in as the panel explores a regression with a man who wants to explore an experience where he remembers being apart of a secret military ops. Have you ever heard of 22 and back? If not check this episode out. LISTEN LIVE FRIDAY NIGHTS ON THE MYSTICAL AWAKENING VODCAST YOU TUBE CHANNEL 8 P.M. EST Tune in as a panel of lifelong experiencers of Ex…
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