The Service Industry Podcast is built for business owners and entrepreneurs who are looking to go deep into learning how to grow their business. In this podcast we talk systems, marketing, growth, business development, opportunity, employees, and more. Bringing on some of the best talent in the world to share their experiences with you to help you avoid costly mistakes and to live a better life.
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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Career bartenders Mike Vanderbilt and Ashley Karasoff dive into the good, the bad, and the ugly of the service industry from the front of house all the way to the back of house. With over two decades of experience behind the bar, the two hosts talk shop over a couple cocktails sure to entertain anyone who's worked service or ever eaten in a restaurant.
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Hello there and welcome to our new service industry podcast BarCode TSI, where we discuss all things service industry related. We interview bartenders, servers, managers, and owners of bars, restaurants, nightclubs, and more. Our purpose is to shed some light on topics we all run into while doing our job. Some are fun, and some are hideous, but all are relevant to what we do on a daily basis. Even when we’re off the clock trying to enjoy our own time being served, we still end up busing our ...
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“No, You May Not” was born after what was initially supposed to be a five minute exercise in podcasting was accompanied with a bottle of wine and an axe to grind with the Karens, Debbies, Chads, and Keiths of the world. Ninety minutes later, we had our podcast. (Actually, that’s not entirely true. We needed to go back and re-record something reasonably shorter for handing in.)
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The Results Grow Podcast - Home Service Industry Tips & Strategies From Business Owners & Experts
Cary Blackburn
The Results Grow Podcast is the newest home services podcast! If you are looking to prosper, grow and be successful in your business or career, whether you are a business owner, manager, tech or anyone in between, The Results Grow Home Services Podcast is a great listen. Hosts Steve Gadsby and Cary Blackburn (partners of Results Grow Inc.) check with business owners and experts every Tuesday to discover what’s delivered results to grow and succeed in their business. We chat with professional ...
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I will be providing information on how to navigate the customer service call center industry. Support this podcast: https://podcasters.spotify.com/pod/show/muzick-hairston/support
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162. What are Some Tips When Promoting a New Supervisor or Manager?
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Promoting a supervisor is an amazing time. It’s can really be exciting. And, sometimes, there is also a steep learning curve – which is not so awesome for everyone. Luckily many of the problems we are likely to face are predictable and avoidable. Tune in and I’ll share some common problems to get out in front of when promoting a new manager or supe…
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EP. 192 Who Is The Greatest Of All Time?
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In this episode, Matt talks about a interaction he had this week at the gym with three guys and a lesson he took away from it. He teaches on what it means to become the greatest of all time in your story. Enjoy!JOIN THE FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/NEED HELP WITH MARKETING OR COACHING?https://www.serviceindust…
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161. How Can We Develop a Stronger Company Culture?
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One of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?" Tune in and I’ll share how I typically answer. To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - …
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EP. 191 The Number One Silent Killer In Business And Life
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In this episode, Matt dives deep into the number one thing most business owners don't understand until it's too late.JOIN THE FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/NEED MARKETING HELP OR ONE ON ONE COACHING?https://www.serviceindustrycoach.com/EMAIL MATT- info@serviceindustrycoach.com…
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160. Us Against the Solution Box
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How did I make sure I was focused on the parts of my customers’ journey I thought could make the most impact on sales, retention, and word-of-mouth advertising? I competed against the “Solution Box”. What is the solution box? Tune in to find out! To try Brian's group meetings - where you can ask any question you have about improving your business, …
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159. How Can I Define My Company's Competitive Advantage?
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You know your company is great. And you want potential customers and referral sources to know too. But it’s not easy to put your greatness into words. Why is that? More importantly, how do we overcome it? Tune in and I’ll tell you what worked for me. To try Brian's group meetings - where you can ask any question you have about improving your busine…
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EP. 190 Why You Need To Get In A Hurry Now
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GET YOUR BUSINESS PLAN NOW!https://www.serviceindustrycoach.com/products/business-plan-blue-print?_pos=3&_psq=business&_ss=e&_v=1.0In this episode, Matt talks about why you need to get in a hurry when it comes to living out life that way you've been called.NEED HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comJOIN OUR FREE FACEBOOK …
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EP. 189 How I Consistently Get Hard Things Done Every Day Regardless Of How I Feel
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In this episode, Matt talks about how he tackles hard tasks every day regardless if he feels like doing them or not. He gives tactical advice on the way he goes about his day to ensure the important things get done.NEED HELP WITH MARKETING YOUR BUSINESS OR NEED COACHING?https://www.serviceindustrycoach.comJOIN THE FREE FACEBOOK GROUP!https://www.fa…
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158. How Can I Better Understand My Target Market?
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It’s almost impossible to articulate how hard our lives are when we don’t understand our clients. And, once we truly understand customers, and potential customers, our lives are profoundly easier in ways that are unimaginable before we have that clarity. Tune in to hear how we can gain the understanding that makes everything fall into place. To try…
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EP. 188 Setting Standards For Your Life That Change Your Life
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In this episode, Matt talks about setting standards for your life and the importance behind it. He tells real stories about his dark times in life and how setting standards pulled him out of the black holeJOIN THE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/NEED HELP MARKETING OR WITH ONE ON ONE COACHING?https://www.serviceindust…
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157. The Gift That Keeps on Giving
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This week we are going to talk about quitting – or rather not quitting. I share a couple of statistics about podcasting that will blow your mind, and then of course we’ll talk about how that relates to you and your business. Tune in to see what I mean! Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth chal…
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156. Perfect Procedures or Imperfect Processes?
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Everyone knows we need to get our processes and procedures documented and in place. But there is a lot of confusion around this topic, from general understanding to specific applications In this episode, I hope to clarify a few things that hold us back. Get more at: https://www.serviceindustrysuccess.com…
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155. What Went Wrong, Not Who Did Wrong
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Like you, I’ve seen, worked with – and for – some great bosses. I’ve also seen, worked with, and for, some that taught me about the kind of leader I don’t want to be. Of course, there are several key distinctions between the two. Today we’ll cover one that stands out to me, and which I can cite real-life benefits from paying particular attention to…
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EP. 187 The 4 Behaviors Of Your Customers That You Need To Identify
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Buy The Digital Business Plan Here https://www.serviceindustrycoach.com/products/business-plan-blue-print?_pos=1&_sid=80143d513&_ss=rIn this episode, Matt talks about the 4 behaviors of your customers. He deep dives into each behavior and why it's important for you to be able to identify them quickly when interacting with prospects. He teaches you …
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154. Perhaps the Biggest Mechanical Growth and Scaling Restrictor
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No doubt there are several reasons business leaders and owners are held back from growing their teams and companies. Today I’m going to talk about the critical reason that, mechanically, may be the most restrictive. Tune in to hear what I mean. To attend Brian's upcoming training, titled: The Secret to Getting Employees to Care Again A simple, step…
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153. When You're in Charge, How Will You be Held Accountable?
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We spend the vast majority of our lives reporting to someone: parents, teachers, bosses, and even spouses. But, when you grow your company, you no longer have that person to make you do the things that must be done. Our commitment, engagement, and performance levels become self-directed. When that happens… Well… Results may vary. Tune in and I'll s…
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EP. 186 What A 68 Year Old Multi 8 Figure Business Owner Taught Me Today
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JOIN MARKETING MASTERYhttps://www.serviceindustrycoach.com/products/marketing-mastery-bootcamp?_pos=1&_sid=72b333b0c&_ss=rIn this episode, Matt talks about meeting a 68 year old entrepreneur on a job he was quoting and tell the story of how the man went from rock bottom to owning a 34 million dollar mold remediation company. Enjoy this inspiring st…
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152. The Top Three Reasons Most Training Doesn't Work
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Most business leaders and business owners feel like they spend a ridiculous amount of their time repeating the same things over and over. Simultaneously, those same business owners and leaders feel like they are not making progress on the embarrassing and costly problems and mistakes that consistently hamper progress. Today we’ll dive in to the top…
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151. Questions to Answer Before Doing More Work on Your Procedures
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For many, a major project ahead is getting processes and procedures in place and documented. This can be a daunting task. Today, I hope to make the work of documenting your processes and procedures a whole lot easier. Get more at: https://www.serviceindustrysuccess.comעל ידי Brian Harding
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EP. 185 The Truth About Entrepreneurship And Building A Service Business
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JOIN MARKETING MASTERY!https://www.serviceindustrycoach.com/products/marketing-mastery-bootcampIn this episode, Matt talks about the cold hard truth when it comes to Entrepreneurship. Some feelings may be hurt in this episode but the information comes from a place of love. 2024 is your year to crush but it won't happen on it's own.JOIN OUR FACEBOOK…
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150. Do This so You Can Better Tell Your Story Later
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One day you are going to want to tell your success story. Today, I’m going to share something I did which made remembering, appreciating, and telling my story a lot easier. And if you also do this, I promise your future self will thank you for it. Tune in to see what it is. Get more at: https://www.serviceindustrysuccess.com…
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149. Is Your Training Creating the Outcomes You Want?
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Training is expensive. So for the investment in wages, revenue we give up to hold the meetings, and our own energy and effort put into preparation, we surely want to see a reasonable ROI. But many business owners and leaders feel discouraged by what they perceive to be a lack of performance and behavioral changes after making these investments in t…
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Next to religion (AKA the bible) and sales, there are perhaps more books written about leadership than any other topic. But what is leadership? Tune in and I’ll tell you how I define it. Get more at: https://www.serviceindustrysuccess.comעל ידי Brian Harding
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EP. 184 Eight Days In And Most Have Quit.... LISTEN NOW
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JOIN THE FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/In this episode, Matt checks you on your new years goals... Where are you at? Have you fallen off the goals you set for yourself? Prepare as Matt goes hard telling you why you MUST commit to the things you say you are going to do if you want to be successful.WANT MATT'S HE…
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You are crushing it. Yes you. Often, we can get overwhelmed and fatigued and forget just exactly how we are crushing it. Tune in and I’ll tell you how I know you are making more progress than your peers. Get more at: https://www.serviceindustrysuccess.comעל ידי Brian Harding
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EP. 183 Why You Are Setting Your 2024 Goals Wrong
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In this episode, Matt talks about goal setting for the new year and why most people are thinking about it wrong. This is a deep and thought provoking podcast. EnjoyWANT MATT'S HELP MARKETING YOUR BUSINESS OR 1 ON 1 COACHING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.com…
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146. The Impact of Big Companies Buying Your Competitors
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There is a trend we can all clearly see of large investment groups buying smaller service companies. What is this going to mean for you? Tune in and I’ll tell you what I think. Get more at: https://www.serviceindustrysuccess.comעל ידי Brian Harding
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EP. 182 The Three Pillars You Must Master To Grow A 7 Figure Business (PART 2)
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In this episode Matt talks about the second pillar which is "Customer Experience" He dives into the five stages of the customer experience that you must master.WANT MATT'S HELP MARKETING YOUR BUSINESS OR 1 ON 1 COACHING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.comעל ידי Service Industry Podcast by Matt Smith
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145. How to Tell if Hope is Our Strategy
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We all know that hope is not an effective strategy. Nonetheless, occasionally, we will find ourselves in a situation where it turns out we’ve been relying on hope more than objective truth. So how can we tell if the outcome we want is likely or just a hope or a wish? Tune in and I’ll share the test I use. Get more at: https://www.serviceindustrysuc…
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EP. 181 The Three Pillars You Must Master To Grow A 7 Figure Business (PART 1)
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In this episode, Matt discusses the three pillars you must master in order to grow a 7 figure home service business. He dives into the first pillar (part 1) and goes into detail about what and how you need to think about it. Take notes as this episode will change your business!WANT MATT'S HELP MARKETING YOUR BUSINESS OR COACHING?https://www.service…
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144. Things We Tell Ourselves That Cripple Our Growth
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There are a couple of phrases that business owners commonly say that I believe really prohibit growth and progress. Changing how we use and react to these phrases will make a world of difference. Tune in to hear what they are. Get more at: https://www.serviceindustrysuccess.comעל ידי Brian Harding
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143. The Two Greatest Lessons I Think Charlie Munger Shared
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Charlie Munger – one of the smartest business people to ever live – died last week at 99 years old. Given how brilliant and generous he was in teaching, I thought it would be appropriate to remember Mr. Munger by sharing the two greatest lessons I think he shared for us small business owners. Tune in to hear what they are. Get more at: https://www.…
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EP.180 Six Success Hacks To Become A Millionaire
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In this episode, Matt talks about six success hacks that will help you become a millionaire. WANT MATT'S HELP WITH MARKETING YOUR BUSINESS OR ONE ON ONE COACHING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.comעל ידי Service Industry Podcast by Matt Smith
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142. A Case Study on Poor Communication
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We all know how important effective communication is. It can literally make or break our business. Simultaneously, some of the people who are the worst at communicating really think they are doing a great job at it. How do we know our company is communicating at the level we would like? Tune in and I’ll tell you how I go about figuring this out. If…
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EP. 179 How To Charge Your Customers More And Close More Jobs
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In this episode, Matt talks about how to create a good sales process, charging customers more, and raising your close rate.WANT MATT'S HELP WITH COACHING OR MARKETING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.comעל ידי Service Industry Podcast by Matt Smith
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141. What Will the Future You be Thankful For?
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It’s Thanksgiving, so of course it’s a good time to talk about being thankful. One of the things that I think is important to keep asking ourselves is what are the kinds of things that we will look back on in the future and be thankful for? Tune in and I’ll explain what I mean. Get more at: https://www.serviceindustrysuccess.com…
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140. Who You Should, and Should Not, Listen to
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There is no shortage of people with opinions on how things should be done – especially now in the modern world where such vast amounts of information are literally at our fingertips at any given moment The right advice can save you, and the wrong advice can set you back months or years. How can you know who to listen to? Tune in, and I’ll share the…
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139. The Companies That do not Adapt on This Will Not Survive the Next Few Years
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It’s rare that I have such a dire tone, or to say something so dramatic like “some companies will not survive”. But I’m seeing a trend that I think is going to be catastrophic for some companies, and it would almost be a dereliction of my duty to not mention it. Tune in and I’ll tell you what it is Get more at: https://www.serviceindustrysuccess.co…
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EP. 178 Customer Behavior Is Changing... Are You Ready?
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In this episode, Matt talks about how customer behavior is changing due to the economy. He gives tactics on how to thrive in a down economy and to gain massive marketshare. WANT MATT'S HELP MARKETING YOUR BUSINESS OR COACHING?https://www.serviceindustrycoach.com/EMAIL MATT- info@serviceindustrycoach.com…
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138. This Kind of Delegation is the Key to Freedom
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Nearly every business owner I’ve ever asked said they started their business to get some sort of freedom. Time freedom. Financial freedom. The freedom of being their own boss. And there is one thing that provides more freedom than any other. And of course, we are resistant to it, which is why it’s so hard. What is it? Tune in to find out! Get more …
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137. My Selfish Reason For Figuring Out What's in it for the Employee
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As a business owner, I spend a lot of time trying to figure out what’s in it for the employee. Some would say too much time. My motivations are not as altruistic as my critics think. In fact, my whole reason for figuring out what’s in it for the employee is pretty selfish. Stay tuned and I’ll explain what I mean. Get more at: https://www.serviceind…
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EP. 177 What I Learned Working Alongside A 10 Million Dollar Business Owner
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In this episode, Matt talks about what it's been like working alongside a 8 figure roofing business and what he has learned while working alongside the owner of the company. He talks about mindset differences and things he's noticed that separate him from business owners who are stuck at 6 figures.WANT MATT'S HELP WITH COACHING & MARKETING?https://…
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136. How Much is Not Having Effective, Well-Documented Procedures in Place Costing You?
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Developing and implementing procedures is one of the most tedious and boring tasks we will ever take on. It’s also one of the most important. For many, it’s the thing they are perpetually going to get to next week – like a diet. Today, we will go over many of the ways not having our procedures in place is costing us all tremendous amounts of money …
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EP. 176 He Helped Build Michigan's Biggest Real Estate Team With Todd Warda
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In this episode, Matt interviews Todd Warda. Todd has a real estate background and he talks about his journey from helping build one of the biggest real estate teams in the country to now coaching people on how to be more successful business owners while living in their God given purpose.FIND TODD AT https://www.toddwarda.comWANT MATT'S HELP GROWIN…
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135. A Common Leadership Mistake That Absolutely Fights Human Nature
26:03
26:03
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26:03
One of the things we can do that absolutely makes our lives more difficult is to ignore human nature. Life is so much easier when we work with human nature, rather than against it. Today, I’m going to talk about a mistake I often made early in my career, which is common among supervisors, managers, and even business owners. In my opinion, this one …
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EP. 175 The Blueprint To The Perfect Website in 2023
20:27
20:27
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20:27
In today's podcast, Matt talks about how to build the perfect website and it's not what you think. He talks about building a website that converts leads into customers while representing your brand wellGET YOUR WEBSITE FOR ONLY $899 FOR A LIMITED TIME!https://www.serviceindustrycoach.com/products/intermediate-website-packageEMAIL MATT- info@service…
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134. Your Biggest Competitive Advantages Over Big Companies
19:56
19:56
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19:56
Sometimes it can feel like big companies have all the advantages. And they do have very real advantages, to be sure. But their size also provides massive opportunities for smaller companies – especially if we know what those are. This week I share what I think are some of the biggest ways we can use their size to our advantage. Get more at: https:/…
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EP. 174 Secrets To Scaling (Million Dollar Landscaper Podcast Interviews Matt Smith)
38:17
38:17
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38:17
In this episode, Matt was interviews on the Million Dollar Landscaper Podcast. He talks about specific ways to increase revenue, acquire new customers, and scale your home service business. We hope you enjoy this format and get tons of value from it!NEED HELP WITH MARKETING OR ONE ON ONE COACHING WITH MATT? https://www.serviceindustrycoach.comEMAIL…
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EP. 173 One Skill That'll Change Your Business & Life Forever
15:42
15:42
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15:42
In this episode, Matt talks about the difference between winners and losers in business. He gives a real analogy to help explain to the audience the importance of what it takes to win. If you own a home service business, this podcast is for you. Listen now!WANT MATT'S HELP MARKETING YOUR BUSINESS OR COACHING YOU?https://www.serviceindustrycoach.com…
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133. You're Doing Better Than You Think
15:46
15:46
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15:46
Being a business owner can be frustrating, even infuriating. We can often feel alone and isolated. And it can appear from our vantage point that everyone has it figured out except for us. But is that really true? Tune in and I’ll share what I've learned about this. Get more at: https://www.serviceindustrysuccess.com…
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