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Es el espacio para escuchar sobre la investigación en el Diseño, hablando con gente de la industria y conocer cómo aprendemos, qué consultamos, con quiénes nos juntamos para aprender más, a qué nos enfrentamos y cómo solucionamos nuestras trabas en esta profesión.
 
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NN/g UX Podcast

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NN/g UX Podcast

Nielsen Norman Group

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חודשי
 
The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
 
Machine minds is a podcast exploring how technology is reshaping our relationships with our bodies, minds and each other. We’ll be drawing on new research from human computer interaction, sociology, psychology, economics, and law. The series will tackle topics including stereotypes and search engines, chatbots and childhood, and antagonistic algorithms. We’ll be interviewing researchers, activists and people whose day-to-day lives are being changed by technology in dramatic and subtle ways. ...
 
The SafeToNet Foundation's Safeguarding Podcasts, one of the UK's Top 10 Human Rights podcasts, explore the Law, Culture and Technology of online child safety. Topics include cyber-abuse, cyberbullying, sexting, sextortion, grooming, privacy, and digital wellbeing. Our guest list is peerless, featuring globally renowned thought leaders, researchers, academics, practitioners and technologists from America, Australia, Canada, Finland, Holland, Ireland, Morocco, the Philippines, Sweden, the UK ...
 
Living with spinal cord injury presents a multitude of challenges - from maintaining health to achieving maximal independence. Addressing these challenges entails collaborative research, educational outreach, and training of professionals in research and care. Our ultimate goal is to develop ways to fully restore individuals with spinal cord injury to their pre-injury levels of function, activity, and quality of life.
 
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
 
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Know Stroke Podcast

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Know Stroke Podcast

David Dansereau | Michael Garrow

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Welcome to the Know Stroke Podcast by Co-Founders David Dansereau and Michael Garrow produced to support the reach of our stroke community and the mission of our EnableUs Digital Stroke Support Platform at https://www.enable4us.com. We get you caught up on the latest stroke science, worldwide community support collaborations and interview stroke survivors, top neurorehabilitation researchers, health care experts and explore emerging rehabilitation technologies. We also invite all stroke thri ...
 
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NLP Highlights

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NLP Highlights

Allen Institute for Artificial Intelligence

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Welcome to the NLP highlights podcast, where we invite researchers to talk about their work in various areas in natural language processing. The hosts are the members of the AllenNLP team at Allen Institute for AI. All views expressed belong to the hosts and guests and do not represent their employers.
 
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Intel Labs

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Intel Labs

Connected Social Media

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Throughout the world Intel Labs researchers are working at universities, in labs, and in the field to create technology to improve every facet of life from agriculture to manufacturing, microbiology, space exploration and beyond.
 
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Cyber Ways Podcast

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Cyber Ways Podcast

Tom Stafford, Craig Van Slyke

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The Cyber Ways Podcast brings academic cyber security research into the "real world." We interview top academic researchers to find how their research can be put into practice by cyber security professionals. Our focus is on behavioral aspects of cyber security. Occasionally, we touch on related topics, such as information privacy and surveillance.Each episode discusses one published, peer-reviewed article to reveal the practical implications of the research. Your hosts, Tom Stafford and Cra ...
 
The Rocky Mountain Internet Users Group (RMIUG) is a Boulder, Colorado based technology group that explores all facets of the Internet including Social Media, Marketing, and Mobile Computing. Founded in 1994, RMIUG boasts over 13,000 members in the Rocky Mountain region. This podcast is a recording of the bi-monthly meetings held at the National Center for Atmospheric Research in South Boulder. Each meeting a speaker is brought to present a specific topic. The result is a lively and topical ...
 
In-Stat podcasts are based on reports which provides actionable research, market analysis and forecasts of advanced communications services, infrastructure, end-user devices and semiconductors. Our insights are derived from both a deep technology understanding and comprehensive research, which examines each segment of the value chain for each market. Technology vendors, service providers, technology professionals and market specialists, worldwide, rely on In-Stat’s tenured, experienced staff ...
 
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The UXR Podcast

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The UXR Podcast

Emily Hutnik & Melanie Buset

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UX Research is an emerging field of increasing interest in tech and business. Join UX Researcher Emily as she discusses all things UX Research from tools and resources, to job postings and funny stories from the field. Melanie will interview UX Research professionals during her ‘Personas’ series to glean insights into where this growing field is headed and introduce members from our UXRTO community. This podcast will give you tons of opportunities to learn while being a part of a great commu ...
 
24 Minutes of UX is a podcast of the people, by the people, for the people. The format is a combination of an after-work discussion, a 1-on-1 chat, a global community platform, and a coaching session. Episodes typically feature a Seeker and a Giver. The Seeker is a person seeking advice on a specific topic within the domain of UX. The Giver is here for sharing experiences about “what I wish I had known when I started with this topic”. Both the Seeker and the Giver can be senior or junior - w ...
 
Kyle first used Bitcoin in 2011. By early 2014, researching and writing about Bitcoin had become his full-time occupation. Currently, he contributes regularly to Forbes and CoinJournal. His work has also appeared in Business Insider, VICE Motherboard, Nasdaq, and many other media outlets. Additionally, he provides a daily Bitcoin news recap via a newsletter and YouTube show (audio only version available via SoundCloud), which can be found at kyletorpey.com. Disclosure: Kyle holds some bitcoi ...
 
Your daily dose of comedy and conspiracy "It's the "the lighter side of genocide" LIVE from the future and the future looks bright! Bringing you top Activists, Researchers, politicians, Journalists, Intelligence agents, Artists, Radio Hosts, Musicians, Editors & business people. If we want to understand what is going on in this world, go to the experts! The Truth: It's offensive, it's outrageous and it's hilarious! The Vinny Eastwood A.K.A. MR NEWS Principles If the media won’t do their job, ...
 
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show series
 
Today, most machine learning algorithms use the same paradigm: set an objective, and train an agent, a neural net, or a classical model to perform well against that objective. That approach has given good results: these types of AI can hear, speak, write, read, draw, drive and more. But they’re also inherently limited: because they optimize for obj…
 
Know Stroke Podcast Season 2 Episode 6 Welcome back to the Know Stroke Podcast! Our guest today is Kaitlyn Jones. Kaitlyn is an occupational therapist and currently a Program Manager working with the XBOX Gaming Accessibility Team where she is able to use her clinical background and perspectives to help guide inclusive product design. She is very p…
 
In this Safeguarding Podcast with Anna Ovaska and Tegan Insoll from Finland's Protect Children we discuss their research programs "Help Us To Help You" and "No Need for Help”, the compassionate approach Protect Children takes to offender treatment, the drivers, motivations, attitudes and habits of CSAM consumers, and whether offenders's responses c…
 
In 2022, brands will look to their customer experience (CX) teams to help them navigate their way through the pandemic by adjusting to a new normal and managing customer expectations and emotions around impending and ongoing product shortages. This doesn’t mean that CX teams’ responsibility will grow across the board. Instead, companies and their C…
 
It’s no secret that governments around the world are struggling to come up with effective policies to address the risks and opportunities that AI presents. And there are many reasons why that’s happening: many people — including technical people — think they understand what frontier AI looks like, but very few actually do, and even fewer are intere…
 
If you’re familiar with the game of baseball, you know the saying “batting a thousand”. It means getting a hit every single time you go up to bat. And no one bats a thousand - at least over the course of any real number of at-bats. Here’s the truth about product management - no one bats a thousand here either. Many products fail - or at least fail …
 
Know Stroke Podcast Season 2 Episode 5 Navigator: one that navigates or is qualified to navigate. Who are some people that come to mind when you think of navigators? Most navigators have personality traits of wanting to help others achieve their goals. Brooke Medel is a Stroke Nurse Navigator at UConn Health in Farmington, Connecticut. Joining the …
 
Many studies of cyber security behavior treat behaviors as the result of conscious thought. But, most behaviors are automatic and occur without any conscious deliberation of the benefits and risks of the behavior. Psychologists call this automatic thinking System 1 cognition as opposed to the more deliberative System 2 cognition. Unfortunately, Sys…
 
Improving employee performance is a critical goal for execs, yet many still rely on traditional HR-led practices of performance management that are rarely fit for purpose for today’s workforce. While leaders realize they can’t “command and control” their employees into better performance, they seldom change the process central to the problem: the w…
 
AI ethics is often treated as a dry, abstract academic subject. It doesn’t have the kinds of consistent, unifying principles that you might expect from a quantitative discipline like computer science or physics. But somehow, the ethics rubber has to meet the AI road, and where that happens — where real developers have to deal with real users and ap…
 
A two-part podcast episode discussing the implications of decentralized computing and mixed reality on the future of UX work. Geoff's Website: geoffrobertson.me 1-Hour Talks discussed in the episode: Blockchain 101 Blockchain & UX Related courses: Emerging Patterns in Interface Design (UX Certification eligible course) Upcoming online events: Intra…
 
Scott Anderson has spent the better part of a decade working on end-user programming features for VR and the metaverse. He's worked on playful creation tools in the indie game Luna, scripting for Oculus Home and Horizon Worlds at Facebook, and a bunch of concepts for novel programming interfaces in virtual reality. Talking to Scott felt a little bi…
 
In this Safeguarding Podcast: Sean Litton CEO of the Technology Coalition discusses their Five Pillars to eliminate CSAM, Universal Video Hashing, universal Terms of Service, the UN CRC and General Comment 25, the need for Age Verification, their work with EVAC and WeProtect and the UK's draft Online Safety Bill. Our Safeguarding Podcasts are one o…
 
Customer experience (CX) is a CMO imperative because CMOs who champion CX can ensure that brand is infused throughout the customer lifecycle. But championing CX requires understanding the relationship between CX and brand, as well as an understanding of CX management to play an effective role in improving the customer experience. In this episode, w…
 
Over the last two years, the capabilities of AI systems have exploded. AlphaFold2, MuZero, CLIP, DALLE, GPT-3 and many other models have extended the reach of AI to new problem classes. There’s a lot to be excited about. But as we’ve seen in other episodes of the podcast, there’s a lot more to getting value from an AI system than jacking up its cap…
 
There is a significant amount of buzz around the idea of providing your customer with a great experience – one that is better than your competitors. You’ll be met with recommendations on how to delight customers, no matter the cost. But customers today have a much higher expectation than customers from yesterday, which leaves brands needing to stan…
 
Understanding customers is a bedrock of successful product management. But it is a lot easier to say than do. Truly understanding customers entails a deep knowledge of their motivations and behaviors. And, frankly, many product managers are not properly equipped to keenly grasp the nuances of customer behavior. On this episode Kristen Berman, CEO a…
 
In this episode of Cyber Ways, Dr. Clay Posey of Brigham Young University, and Dr. Matthew Canham from the University of Central Florida join us to discuss their 2021 paper, “Phishing for Long Tails: Examining Organizational Repeat Clickers and Protective Stewards,” which was published in SAGE Open. The paper discusses an extensive research project…
 
Hearing and enacting customer needs can be challenging in a federal IT environment with specific cybersecurity and privacy regulations, and with a customer base spanning 60,000 employees plus external partners. In this episode, we’re joined by NASA Customer Experience Lead Luis Bares to discuss the role of the CIO organization at NASA, his journey …
 
On the face of it, there’s no obvious limit to the reinforcement learning paradigm: you put an agent in an environment and reward it for taking good actions until it masters a task. And by last year, RL had achieved some amazing things, including mastering Go, various Atari games, Starcraft II and so on. But the holy grail of AI isn’t to master spe…
 
Know Stroke Podcast S2E4 Our brains are incredible organs that center our thoughts, record our experiences and emotions, control our behaviors and provide the processing power that enable us to move our bodies. With the upcoming #WorldStrokeDay (October 29th) this brief episode focused on patient focused events and resources that help our incredibl…
 
In this Safeguarding Podcast: Lloyd Richardson Canadian Centre for Child Protection & Professor Michael Salter talk us through the Trichan Takedown, how ISPs fought against CSAM message boards and how some ISPs colluded with them, the role of CDNs such as Cloudflare in CSAM replication and sharing, and the evasive tactics used by the CSAM message b…
 
In this episode, we’re joined by Principal Analyst Pete Jacques, Ph.D. to discuss his background, experience on Forrester’s Customer Experience Index (CX Index) team, and his coverage area on the Customer Experience Research team. His research spans from building stronger customer loyalty and trust through higher-quality customer experiences to CX …
 
Bias gets a bad rap in machine learning. And yet, the whole point of a machine learning model is that it biases certain inputs to certain outputs — a picture of a cat to a label that says “cat”, for example. Machine learning is bias-generation. So removing bias from AI isn’t an option. Rather, we need to think about which biases are acceptable to u…
 
This episode is the second in our current series on PhD applications.How do PhD programs in Europe differ from PhD programs in the US, and how should people decide between them? In this episode, we invite Barbara Plank (Professor at ITU, IT University of Copenhagen) and Gonçalo Correia (ELLIS PhD student at University of Lisbon and University of Am…
 
On Episode 3 of Season 2 of the Know Stroke Podcast we were joined by an old friend, Dr. Carolyn Brown. Before Dr Brown joined, per usual, David and Mike covered this past weeks "In The News" section. The headline that popped for us this week was Mindmaze scores big with $125M for gamified neurotherapeutics platform This is a company Mike has had h…
 
We, in product management, live in complex worlds. We are often solving complicated problems. We are often using sophisticated, complex technologies or engineering solutions to solve those problems. We have various audiences to which we must communicate. Effectively communicating to these various audiences and especially making complex situations u…
 
Product visions can align a team and inspire a better future state. When visions stem from real user needs, the ideas that follow have the greatest potential for success. NN/g UX Specialist Anna Kaley discusses keeping users at the center of product development, and shares insights from next weeks' UX Vision and Strategy Series, presented alongside…
 
Companies are adopting agile frameworks and adding designers to their delivery teams to improve digital experience development efforts. But these two constituencies don’t rely on the same workflow, artifacts, or ceremonies — and often struggle to find common ground as a result. In this episode, we’re joined by Senior Analyst Karine Cardona-Smits to…
 
As impressive as they are, language models like GPT-3 and BERT all have the same problem: they’re trained on reams of internet data to imitate human writing. And human writing is often wrong, biased, or both, which means language models are trying to emulate an imperfect target. Language models often babble, or make up answers to questions they don…
 
About this Episode (S2E2): Co-Founders of EnableUs and Co-Hosts of the Know Stroke Podcast Michael Garrow and David Dansereau recap In the News this past week and discuss more great media coverage on music therapy and how things continue rocking and rolling for MedRhythms. A few days after we released this episode, Brian Harris (Co-Founder and CEO)…
 
In this Safeguarding Podcast: Austin Berrier Homeland Securities Investigations Officer discusses the impact of Apple’s Child Safety tech on Law Enforcement, the live streaming of child sexual abuse on encrypted video streaming services, how online predatory pedophiles hunt in packs, Project Mercury and how Zoom worked with international law enforc…
 
To kick off Season 2, we're releasing a special edition episode, inspired by a tweet posted by @AllisonGrayce in Feb 2021, where she asks followers, "what's a #ux hill you regularly die on?" Host Therese Fessenden asks both NN/g team members and members of the UXC and UXMC community what issues, topics, and principles they fiercely stand by, and sh…
 
Customer experience’s (CX) goal of “humanizing” experiences might seem far removed from automation’s focus on removing humans from business processes. But the pandemic-induced push to serve customers online has brought these two forces together, and firms have learned transformational lessons from each. In this episode we’re joined by Principal Ana…
 
Corporate governance of AI doesn’t sound like a sexy topic, but it’s rapidly becoming one of the most important challenges for big companies that rely on machine learning models to deliver value for their customers. More and more, they’re expected to develop and implement governance strategies to reduce the incidence of bias, and increase the trans…
 
This episode is the first in our current series on PhD applications.How should people prepare their applications to PhD programs in NLP? In this episode, we invite Nathan Schneider (Professor of Linguistics and Computer Science at Georgetown University) and Roma Patel (PhD student in Computer Science at Brown University) to share their perspectives…
 
Consumer behaviour during the pandemic has shifted – yes – but other factors often go into purchase decisions, whether the pandemic played a hand in their need or not. In Episode 25 of SoMR, we are talking about consumer research through a pandemic lens. We talk with Jeremy King, CEO at Attest. Jeremy gives us a look into the world of consumer rese…
 
Anyone who has been in product management knows that a timeline is part of everyday life. Frankly, it’s hard for a lot of people to imagine not living in this timeline-driven world. But why are timelines so important? More often than not, they are arbitrary and not tied to any real customer or market need. It’s not to say we should just take our sw…
 
In this episode of Cyber Ways, Craig interviews co-host Dr. Tom Stafford about his 2021 paper, Platform-Dependent Computer Security Complacency: The Unrecognized Insider Threat, which was published in the IEEE Transactions on Engineering Management. Dr. Stafford is the J.E. Barnes Eminent Scholar in Data Analytics at Louisiana Tech University. He h…
 
Great customer service helps customers get the most out of your product and services. This requires complex and varied work across internal teams, customer journey touchpoints, and regularly reassessing strategies. In this episode we’re joined by Trifacta’s Chief Customer Officer, Paul Staelin, to discuss how to enable employees and optimize custom…
 
The more powerful our AIs become, the more we’ll have to ensure that they’re doing exactly what we want. If we don’t, we risk building AIs that use dangerously creative solutions that have side-effects that could be undesirable, or downright dangerous. Even a slight misalignment between the motives of a sufficiently advanced AI and human values cou…
 
In this episode, we discussed the Alexa Prize Socialbot Grand Challenge and this year's winning submission, Alquist 4.0, with Petr Marek, a member of the winning team. Petr gave us an overview of their submission, the design choices that led to them winning the competition, including combining a hardcoded dialog tree and a neural generator model an…
 
Know Stroke Podcast S2E1-Brian Harris Interview-MedRhythms About Our Guest: Brian Harris is the Co-Founder and CEO of MedRhythms; a digital therapeutics company focused on the intersection music, neuroscience and technology. Brian is a board-certified music therapist and one of 350 Neurologic Music Therapist Fellows in the world. Brian’s clinical w…
 
In this Safeguarding Podcast with Martha Evans, Director of the Anti-Bullying Alliance: The Children's Code and how it might impact cyberbullying, the impact of COVID on cyberbullying, ABA's Agreed Policy Recommendations, Marcus Rashford, Anti-Bullying Week and One Kind Word, the 12,000 children reallocated schools due to bullying and the need for …
 
Great customer experience (CX) and employee experience (EX) go hand in hand. To deliver high-quality CX, companies must enable their employees, amid COVID-19 and shifting needs. In this episode, we are joined by Verizon’s Vice President of Sales and Service Operations, Ken Lain, to discuss his team’s work supporting 17,000+ customer service employe…
 
The recent success of large transformer models in AI raises new questions about the limits of current strategies: can we expect deep learning, reinforcement learning and other prosaic AI techniques to get us all the way to humanlike systems with general reasoning abilities? Some think so, and others disagree. One dissenting voice belongs to Frances…
 
We're back with another fascinating discussion about UX. This time around we're talking UX Research with two senior practitioners. Our seeker is Julia Borkenhagen, Co-founder and Chief Experience Officer at Whitespace, a global design and development agency focused on creating human-centered enterprise solutions for the B2E, B2B, and B2C markets. J…
 
The use of chatbots continues to proliferate as companies double down on digital, but many deliver poor user experiences. In this episode, we’re joined by VP, Principal Analyst David Truog to discuss his research on conversational AI (voice and text chatbots) and how designing successful experiences based on such technologies requires deep attentio…
 
Whether we know it or not, our behaviors, including those related to cybersecurity, are influenced by others. Sometimes this is obvious, such as when we read reviews before reserving a hotel room, but often the effects are more subtle. In this episode of Cyber Ways, Dr. Merrill Warkentin of Mississippi State University joins us to discuss his 2020 …
 
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