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The weekly Insurance Coffee House Podcast series is the place where you’ll be inspired by some of the most successful insurance business leaders on the planet. With each guest asked the same set of ten questions you’ll understand the recurring patterns and traits that make them successful. Covering morning routines, favourite success quotes and how they overcame their largest setbacks, they’ll give a personal insight in to what it takes to be a successful insurance business leader. This podc ...
 
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show series
 
“I had the bug to do something different”, says George. Having risen through the ranks at Prudential, AXA and AIG and reached senior management positions by his early 30s, George shares how his frustrations with the corporate insurance world coupled with his entrepreneurial mindset led him towards insurtech and setting up his own successful start-u…
 
“You’ve got to be able to sell or you’ve got to be able to build”, says Chris. The former Insurance Litigator talks about his journey from law through tech solutions for document management into the world of insurtech. Bold Penguin, digital quote and bind for commercial insurance, provides carriers and agents with a software application to assess t…
 
“The more data we capture, the more expertise we glean, the more it enhances our products and drives value for our clients”, says Bill. Launched in 2018, ForMotiv operates in the behavioural intelligence space, collecting users’ digital behaviour to help insurance carriers drive a better user experience in real time. Having processed 100,000 transa…
 
“Search out those things that you may or may not want to do. Take advantage of the learning,” says Erik. The seasoned entrepreneur shares his career journey through some of the biggest brands in the industry to the entrepreneurial bent that led him to founding Transverse Insurance Group. Erik discusses what Transverse has achieved over the past 3 y…
 
“The supply chain has become so dramatically digitized. I felt there was a better way to distribute, underwrite and settle claims”, says Johnny. With 19 years’ experience in the cargo and logistics insurance space, Johnny launched Loadsure in 2018. Building a digital platform to enable end users and cargo owners to procure insurance at the click of…
 
“It’s been a tremendous place to explore my own curiosity about business, to work with people and build something really unique.” As an aspiring lawyer, Sean fell in to the insurance industry with a claims role. Warmly embraced by the leadership team, Sean’s passion for the industry grew as he was entrusted to build his team and handle complex prob…
 
“It’s much easier doing it in person, but it doesn’t mean it’s impossible to do remotely.” Jessica describes the tools and creative ways in which the Austin, Texas-based business has grown its team by 200 since the start of the pandemic, becoming the largest insurance comparison platform in the U.S. With a primary focus on auto insurance and with a…
 
“We look for a willingness to re-imagine the entire underwriting and rating process, how that’s distributed through brokers and the relationship with insurers,” says Andy who has a background in underwriting as well as stints at Lloyds and AON UK. Partnering with Xceedance, NuVenture launched in 2020 and is an incubator focussing on helping those w…
 
“It’s not a cookie cutter process”, says Arun, the Boston-based CEO & Chairman of Xceedance as he talks about the value proposition the business offers its clients. Launched in 2013, the business has grown to a team of 2200 spread across its offices in India, North America, Europe and Australia with clients relying on Xceedance to launch new produc…
 
“The average price of homeowners’ insurance has doubled in the last 20 years. It’s really going in the wrong direction, we saw that as an opportunity. People wanted a better, tech-forward solution.” The self-confessed nerd and entrepreneur shares how his background as a management consultant exposed him to a lot of business problems and gain the co…
 
“Walk through the expo hall, it’ll give you a sense of the mega trends and the micro trends, of what’s out there and what people are trying to do”, says Caribou. The charismatic VC couldn’t find an industry conference in 2015 that met his needs as an investor. Insuretech Connect was born in 2016, with the first event attracting some 1500 delegates.…
 
“We allow people who have an idea or want to start selling insurance to come to the table”, says Michael. Hear about Michael’s transition from traditional insurance in to the New York-based start-up, which offers the full-stack insurance process in-house, including product development, a reinsurance facility to help place new business and R&D on in…
 
“Europe is very different to the U.S. Different languages, cultures, regulations, customer behaviour”, says Elena as she describes the challenges and opportunities of growing CoverWallet across such a diverse geopolitical area. Launched in New York in 2015, and subsequently acquired by AON, CoverWallet is a tech platform that is transforming the wa…
 
“People work across multiple platforms. The nature of their relationship with work and the providers of work has changed”, says Benjamin. The former lawyer and director of strategy & operations at Virgin Unite has taken his passion for social impact and co-founded Collective Benefits. The business has developed a range of financial and digital prod…
 
“The big take is the time advantage over any other risk model. You understand risk up front rather than wait to see how it turns out”, says Sten. The triple espresso-loving Swedish entrepreneur has used his background in the automotive technology space to found Greater Than. The AI-based data analytics business is helping automotive OEMs, insurance…
 
“We give underwriters an extra understanding of how they should view, assess and price risk”, says Nick. With a background within the technical side of the insurance industry, Nick shares how Reask is solving some of the challenges surrounding the building and development of catastrophic risk models. Taking global climate data and extracting insigh…
 
“We don’t like to think of it as head to head competition”, says Ron. Having taught his computer at university to summarise his 1000 page course textbooks, the Toronto-based founder of Chisel AI, shares his vision for how machine learning can work with humans. The goal is to make processes faster and better, reducing what usually takes an insurance…
 
The insurance industry frequently talks about policy holders, policy numbers or risks. “That’s no way to talk about a customer. A customer has needs and demands, they need to be treated as a customer”, says Jonathan. Built on his 30 years of experience within the insurance space, Jonathan shares the journey of founding HUGHUB, a digital engagement …
 
“Fight with your heart and soul for the product you believe in”, says Brett as he emphasises the emotional ride of being part of a start-up. The Chartered Financial Analyst and Chartered Accountant shares his passion and transition in to the world of tech and the journey of co-founding Cape Town-based Hepstar, a global B2B API technology company br…
 
“The DNA of many people in insurance works well for our business”, says John. Hailing from Scotland and combining knowledge gained from roles across 5 continents with AXA, QBE, EY and Manulife Asia, John co-founded Coherent in 2018. Learn John’s lessons of moving from large corporates to start-up. Hear about Coherent’s growth to a 200+ team and how…
 
“You have to love the product, you have to espouse the product, you have to want to be part of the product”, says Sharon. Having raised over $200m in 3 years, Unqork has reached a £2bn valuation and a headcount of almost 500. As the first enterprise no-code application in the marketplace, Sharon explains the benefits of agility and flexibility that…
 
“The way life insurance is bought in the US today is not a process that is very similar to the way people like to handle the rest of their financial lives”, says Benjamin. He explains to host, Nick Hoadley, what attracted him to the fast-moving, innovative business and how Ladder is redeeming life insurance for the digital consumer, using AI to red…
 
“Everything we do is about working from the customer backwards”, says Dax. The serial entrepreneur talks through his journey of co-founding Pie Insurance, and how the company uses technology and data analytics to fuel the rapid growth Pie has achieved over the past 4 years. With a 300 strong team (pie-oneers) and operating across 36 states, Pie con…
 
"I'm often asked by candidates in the insurance industry about the opportunities within Insurtech and what they need to be doing in order to make a successful transition into the industry." Hear a preview as Nick introduces the rationale behind our third series and what listeners can expect. The Insurance Coffee House Podcast is hosted by Nick Hoad…
 
After his initial aspirations to follow in his father’s firefighting footsteps were dashed, Lee Elliston took to the world of insurance within a claims role in Ipswich with Willis. Lee talks about his journey in to the City, clarifies the role and function of the Lloyd’s Market Association and opens up about his recent and ongoing battle with anxie…
 
Walking by the Lloyd’s Building one day, Emma said to herself, “I like the look of that.” Chomping at the bit to work in the City as an 18 year old, Emma took a non-traditional route in to the Insurance world. Following stints with BMS, Swiss Re and Canopius Group, Emma has risen to take the helm of Lancashire Syndicates and sits on the Executive M…
 
Season Two - Episode Twenty Four Joining us for the second episode we have with Marsh this week, we are delighted to have Julie Wood, Southeast Zonal Leader for Marsh and McLennan Companies. Julie heads up this large region for the Marsh corporate business and discusses with us her keys to leadership and career progression at a large global practic…
 
Season Two - Episode Twenty Three Kicking off our double episode week we have with Marsh, we are joined by Christina Mott, Chief Operating Officer of Marsh and McLennan Agency (MMA). Christina is the operational lead for MMA which is the entity of Marsh that focuses on the mid-market. With a turnover of $2billion and over 8,000 staff, this company …
 
Season Two - Episode Twenty Two This week we are joined by Mike Ross who shares his incredible journey as CEO of INSURICA. INSURICA is an independently owned insurance brokerage head quartered in Oklahoma City and during his time as CEO the business has grown from $6million in revenue to $125million in the present day. They now have another ambitio…
 
Season Two - Episode Twenty One Joining us this week in the Insurance Coffee House USA we have Maureen Gallagher. Maureen is the Michigan President and lead for the National Real Estate and Workers Compensation National Practices at AssuredPartners who are the 5th largest P&C broker in the USA. Maureen gives us a great insight into her personal car…
 
Season Two - Episode Twenty This week we are very happy to be joined by Tom Polenzani, Managing Director at Bolton & Company, a regional independent insurance agency based in California. Tom heads up the dynamic and entrepreneurial sales division at Bolton and shares with us his leadership philosophy that enables Producers to achieve more success a…
 
Season Two - Episode Nineteen Joining us in the Insurance Coffee House USA this week is Michele Twyman. Michele is Executive Vice President and Head of Commercial for the New York region at Chubb. Michele has a wealth of experience as an insurance business leader and she shares with us her successful career journey at Chubb which has spanned over 3…
 
Season Two - Episode 18 – Empathetic Leadership In the Insurance Coffee House this week, we have not one, not two, but three senior leaders from the insurance industry simultaneously joining us as guests on the show. Amy Evans, Maggie Jaltorossian and Jayne Miller sit on the leadership team at Intercare, a national and privately held TPA leader in …
 
Season Two - Episode Seventeen Joining us in the Insurance Coffee House USA for the second episode this week, we have Megan Miller who is the Executive Director at Spencer Educational Foundation. Spencer are a non-profit organisation who provide scholarship funding to college students seeking a career in Insurance and Risk Management. Megan started…
 
Season Two - Episode Sixteen Joining us in the Insurance Coffee House USA this week is Ed Page, President and COO of Relation Insurance, a leading insurance agency based in California. Ed has a fervent and infectious passion for culture in the workplace and teaches us how to establish and embed it into insurance businesses. This burning ambition to…
 
Season Two - Episode Fifteen This week on the Insurance Coffee House USA, we are joined by David Sandler, President of Risk Management at Everest Insurance. David joined Everest Insurance in April 2016 to head up the Risk Management Group and in that time they have achieved massive growth - hiring 900 insurance professionals, launching 150 new prod…
 
Season Two - Episode Fourteen We are delighted to host Keith Mann, COO & CFO of Scott Insurance on this weeks’ episode of the Insurance Coffee House USA. Scott Insurance are a large independent agency headquartered in Lynchburg, Virginia with multiple offices across the state and in Tennessee and North & South Carolina. Keith shares with us his sto…
 
Season Two - Episode Thirteen This week on the Insurance Coffee House USA, we are joined by Kyle Samuel. Kyle is the President of M&T Insurance Agency which is a key part of the wider M&T Bank family operating across the country. Kyle shares with us his extensive insurance career path which started in underwriting before spending 17 years as a brok…
 
Season Two - Episode Twelve Joining us in the Insurance Coffee House USA this week, we have a great guest in Dan Keough. Dan is the Chairman and CEO of Holmes Murphy & Associates, Co-CEO/Co-Founder of BrokerTech Ventures and Founder & Chairman of Innovative Captive Strategies. A leading insurance executive with his fingers on the pulse of technolog…
 
Season Two - Episode Eleven This week we are delighted to be joined Kristen Martin, who is the President and COO of leading multi-line insurance carrier Utica National Insurance Group. Kristen joins our list of guests who started their careers as lawyers before moving into risk management and leading successful careers at the top of insurance busin…
 
Season Two - Episode Ten We are very pleased to welcome the Chief Executive of Skyward Specialty Insurance, Andrew Robinson to the show this week. Andrew is one the leading Insurance / Insurtech executives in America and since taking over as the CEO of Skyward Specialty (formerly Houston International Insurance Group) in May 2020, Andrew has led th…
 
Season Two - Episode Nine Joining us in the Insurance Coffee House USA this week, we have David Vanalek, the COO of Claims at Markel. David gives us a fascinating tour through his career path and offers us a great insight into the transition he took from private practise litigation attorney into insurance claims and his subsequent progression into …
 
Season Two – Episode Eight Joining us this week is a very special guest and friend of the show, Pierre Morrisseau, CEO of OneGroup based in New York. Pierre shares with us his journey with OneGroup including how the company has transformed from insurance agency into the high-performance full service advisory group it is today. He also discusses how…
 
Season One, Episode 18 – Bonus Episode Rowan Bamford, President of Liberty’s Global Transaction Solutions division joins us for a special bonus episode of the Insurance Coffee House. Liberty GTS is a global insurance carrier specialising in underwriting policies for international M&A transactions and have teams based across North America, APAC, EME…
 
Season Two - Episode Six This week we are very happy to welcome Jeff Lumpp to the Insurance Coffee House. Jeff is the President of the Grand Rapids, Michigan office at Hylant and we are delighted to have him join us on the show. Jeff shares with us his journey from a background in Corporate Finance to his leadership position in the insurance indust…
 
Season Two - Episode Six In an Insurance Coffee House first, we welcome father and son Insurance Business Leaders, Duane and Jason Smith to the show. Duane is the former CEO of TrueNorth Companies, L.C. a position he held for over twenty years until he was succeeded by Jason in January 2020. In this episode we take a deep dive into the succession p…
 
Season Two - Episode Five We are delighted to host Brett Godwin, COO of Sterling Seacrest Partners on episode Five of the Insurance Coffee House USA. Sterling Seacrest are a large independent insurance agency headquartered in Atlanta, Georgia, with offices in Tampa, Savannah and other locations across the South East of the United States. Brett shar…
 
Season Two - Episode Four Joining us on Episode Four of the Insurance Coffee House USA, we have Frank Costa who is the COO of World Insurance Associates. World Insurance Associates are very much on the Acquisition Trail and as COO, Frank is a leading driving force both on the new target strategy and also the integration of the acquired businesses i…
 
Season Two - Episode Three Joining us on Episode Three of the Insurance Coffee House USA, we have Carl Bloomfield who is the Managing Director of the New York City office at the Graham Company. Carl shares with us his passion for leadership and gives us a great insight into what he believes you need in order to be a successful leader. Carl explains…
 
On Episode Two of the Insurance Coffee House USA, we are joined by Jon Loftin who is the President & COO of MJ Insurance who are a Top 100 privately owned insurance broker based in Indianapolis and Phoenix. Jon shares with us his journey at MJ and describes how he went from a starting in a leadership position with little experience in broking to be…
 
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