Exclusive, insightful audio interviews by our staff with banking/security leading practitioners and thought-leaders. Transcripts are also available on our site!
Manage episode 199988205 series 164537
In this show we had the opportunity to talk to Peter Fader and Dan McCarthy. Peter is well known for his work around customer centricity and customer lifetime value. He has written several research papers and a book on that topic and is a professor of marketing at the Wharton School of the University of Pennsylvania. Dan McCarty is a PHD and co-founder of the company called Zodiacmetrics.com where he partners with Peter to help customers solve marketing challenges. Here are the topics we will cover: What is customer lifetime value and what it is not? The correct way to measure and use customer lifetime value. What is the role of CRM for customer centricity? How to balance between acquisition and retention marketing initiatives? and much more.