Contact Centre Focus
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תוכן מסופק על ידי Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell או שותף פלטפורמת הפודקאסט שלו. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Contact Centre Focus is an industry specific, regular podcast, which will offer advisors, agents, salespeople, team leaders, managers, and directors of contact centres, the very best advice. Our perspective is to develop individuals and management, so that the contact centre industry, including call centres, web chat teams, and virtual contact centres, is fit for purpose in the modern world. Your presenters, Bob Morrell & Jeremy Blake are leading sales trainers and executive coaches who run Reality Training – a leading sales and management training company who have trained thousands of people in contact centres, all over the World. This podcast will help you engage with customers with free advice and tips that will improve your results. We will also challenge behaviours, leadership strategies and management related subjects. Positive and Negative – we will give you so many ideas and perspectives you will be inspired and engaged – that is our aim. Original Music composed by Charlie Morrell.
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