"The one where BPOs are true partners" John Billings E35

CX Passport

Talk brand and BPOs with John Billings Senior Director, Global Workforce and Vendor Management at Hilton. As John has been on both the BPO side and the brand side, he has a unique perspective on the Brand/BPO relationship.

And it’s exactly that...he sees it as a relationship, a partnership, a unified delivery of customer experience and brand experience, not just a vendor/customer relationship.

We’ve all heard about BPOs but how do you know if you need one and how do you go about getting one?

Why, if you’re looking to work at a BPO, would you want to actively search for a Hilton agent role? (Trust me...it’s a valuable perk!)

Find out about the secret surf town John hopes you never find.

And we all think it would be AWESOME to have a business trip to Jamaica...but what is it really like?

Grab a download, have a listen and leave a review after learning from John’s wisdom.

Hosted by “I believe the best meals are served outside and require a passport” Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

John Billings: www.linkedin.com/in/john-billings-093548/

Hilton: www.hilton.com