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"The one with a seamless customer journey" Ido Bernstein-HaCohen E34
Manage episode 307285528 series 3007501
תוכן מסופק על ידי Rick Denton. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Rick Denton או שותף פלטפורמת הפודקאסט שלו. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
We are all so tired of customer service interactions that feel like we’re starting over each time we interact with a company. Today’s guest, Ido Bornstein-HaCohen is on a mission to change that.
What’s one word to describe 20+ years of customer engagement changes? Find out in this episode.
Create those seamless cross-channel interactions. Learn how to design a proactive approach to customer engagement. Stop treating each interaction as a new conversation.
Don’t wait for me to ask...tell me my delivery is late. That’s possible and more brands could and should be doing it. Even the 2021 Texas power outage tragedy makes an appearance in how brands, specifically power companies, could improve on how to reach out to customers.
Ido talks to us about his Thailand travel and how he’s seen his kids transform with each trip into more creative, more open, more outgoing young adults.
It’s a great chat with Ido!
Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.
Episode resources:
Ido Bornstein-HaCohen: www.linkedin.com/in/idohacohen/
Twitter: @idohacohen
Web: www.verint.com
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