Discussing The Importance Of Humanizing The Digital Banking Experience With Adrian Quince

Digital Banking Podcast

In this episode of the Digital Banking podcast, you get to hear from Adrian Quince, Assistant Manager for technology at Redwood Credit Union. RCU is a trusted and community-focused credit union that offers banking services to over 300,000 members. Adrian joins our host Josh DeTar to discuss the power of technology in helping their members achieve their financial goals.

What's one of the most significant value propositions that credit unions bring to the table? According to Adrian, it's the personal touch. "It's the ability to relate to the member on a very deep level and the ability to gain their trust and get them to open up." Throughout this thought-provoking episode, you'll hear Adrian and Josh discuss many burning topics. From the importance of humanizing the digital banking experience to the challenges of competing with big tech companies.

If you want to learn more about how technology is transforming the financial industry, tune it to the Digital Banking podcast's latest episode.