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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
Conducting Administrative Transactions in a Crisis, Lessons Learned from COVID-19
Manage episode 319737810 series 2797294
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When a crisis disrupts claims volume and payments processes, what can payers and providers do to adjust? April Todd, senior vice president of CORE and explorations for CAQH, explores the coronavirus pandemic's impact on administrative transactions and how the past two years can inform healthcare stakeholders' reactions to future crises.
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