15: Open Talent and Customer Experience

How the Future Works

תוכן מסופק על ידי Barry Matthews. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Barry Matthews או שותף פלטפורמת הפודקאסט שלו. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

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In this episode Barry and Eleanor discuss the world of Customer Experience (CX) and discuss what makes good CX and why. They discuss how after over a year of managing with the pandemic companies shouldn’t be using COVID as an excuse for poor customer service and they discuss how flexible, remote working models with mixed teams of experts can improve CX by attracting experts to work remotely on flexible terms.

They are joined by Jitender Mohan, Executive Vice President and head of Customer Experience at WNS who discusses WNS’s approach to CX and how they have developed an open talent model based on mixed teams of domain experts working flexibly and remotely as part of hybrid WNS teams.

www.wns.com

www.re-source.uk

www.humancloud.uk

44 פרקים

#Tech #Business #Barry Matthews #Automation #Crowdsourcing #Digital #Gigeconomy #Opentalent #Outsourcing #Source