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Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS)
Manage episode 308290665 series 2830476
תוכן מסופק על ידי Catalyst Software Corporation and Ben Winn. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Catalyst Software Corporation and Ben Winn או שותף פלטפורמת הפודקאסט שלו. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Fred Reichheld is a Bain fellow and the inventor of NPS, or Net Promoter Score, which is a system adopted by thousands of companies around the world to measure customer loyalty. He's authored several bestselling books that have helped companies thrive in a customer-driven economy, and according to the New York Times, his work has put loyalty economics on the map. In this episode, Fred and Ben discuss strategies for measuring customer success and strengthening customer loyalty, as well as some of the themes from Fred’s new book, Winning on Purpose.
You can purchase Winning on Purpose: The Unbeatable Strategy of Loving Customers, on Amazon here.
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