4 Generations, 1 Workforce: Solving the Insurance Talent Gap with Luis Rivera

Know Your Risk and Insurance Coverage with RiskProNet

Luis Rivera of Solutions 21 joins host Chip Arenchild to explore the real challenge facing independent insurance agencies: developing the next generation of leaders. From military insights to succession planning analogies, this episode uncovers how brokerages can address generational shifts, preserve institutional knowledge, and build leadership at every level. If you’re navigating retirements, M&A, or growth challenges, this conversation is a must-listen. Stick around for practical advice that blends strategy, human behavior, and hard-won experience.

Timecodes
00:00 – Welcome and guest introduction
00:52 – What Solutions 21 does and why it started
02:00 – Why the name “Solutions 21” matters
02:35 – The military connection and leadership philosophy
05:09 – Generational shifts in today’s workforce
06:32 – The silver tsunami and Gen X talent gap
08:11 – Preparing millennials and Gen Z to lead
09:34 – The baton analogy for leadership transition
11:02 – When leadership handoffs go wrong
13:05 – Ideal clients for Solutions 21
14:15 – Leadership lessons from the military
15:48 – The power of 1-on-1s and influence
18:19 – Solutions 21’s work with the Council of Insurance Agents
19:08 – What firms must analyze before investing in people
21:08 – Tools vs. carpenters: how leadership is developed
22:09 – M&A, onboarding, and protecting culture
23:17 – Final takeaways on human capital and agency success

Resources:

Become a member at RiskProNet.com
Connect with Luis Rivera on Linkedin
Connect with Chip Arenchild on LinkedIn