178 The Secret Behind My CSA Customer Success: I Interview my CSA Coach Cadie Jardin

My Digital Farmer Podcast

What is the secret behind my CSA's incredibly loyal fan base? How are we scoring a 93% retention rate every year?

What if it's not about the vegetables?

In today's episode, I interview my MVP, Cadie Jardin. Cadie is a member of my farm team. We call her our "CSA Coach," and her job is to make sure my CSA members feel supported in their quest to become successful foodies and local eaters. She also manages our CSA's private Facebook group, and creates weekly video training content for my tribe, as well as recipes.

In this interview, we peel back the layers of customer support in our CSA. We talk through the challenges that new CSA rookies face and how we guide them through the 3-year journey to mastery. We talk about the power of the membership community in helping them along. And we give specifics on what kind of content will move the needle forward for your customers.

This conversation will give you a new perspective on what your customer is thinking, what they NEED, and what they actually WANT from you.

Want some help building your CSA Early Renewal Sign-Up Promotion so that your members renew their share when you want them to?... Sign up for my online course: "CSA Early Bird Campaigns that Convert" I'll teach you how to build an irresistible offer for your members that gets them running to the online store to renew their membership when you want them to....