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Derek Gallimore talks with Arvind Appavu, Head of Global Support for all consumer business and Senior Vice President at CSS Corp. The company has been providing IT-related and customer support services tailored to its client needs for 26 years now.
From a company of around 400 employees, Arvind saw CSS Corp's growth to around 10,000 employees in several countries. In this episode, Arvind and Derek will share the company's key to this success, how they get their clients to outsource, and the characteristics of the outsourcing powerhouses, India and the Philippines.
LinkedIn: CSS Corp
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