Ep 224: E-commerce returns - Walmart, FedEx, and more

Postal Hub podcast

Dean Maciuba, Managing Partner North America at Last Mile Experts, joins me to discuss recent developments in e-commerce returns from Walmart, FedEx, Amazon, and more:

• Walmart allowing customers to return online purchases without leaving the home
• Walmart’s partnership with FedEx - including returns
• Who is paying for free collection? It’s not the customer!
• FedEx looking for delivery density
• Availability of FedEx Small Parcel Pickup service: metro vs rural areas
• What will the US Postal Service do?
• Retailers telling e-commerce customers to not bother returning purchases
• Value threshold for returns
• Using third parties to manage returns
• Customer expectations on returns
• Processing of returns - including reselling, repackaging, and the tertiary market
• Is Walmart pushing Amazon to raise the bar further?
• What USPS and UPS are doing in returns - especially with regard to Amazon
• Amazon Hub lockers and returns
• Environmental aspects of e-commerce returns