Ep 237: Creating flexible and dynamic parcel delivery networks

Postal Hub podcast

Wayne Haubner, Escher Group CTO, and Keith Emery, Product manager track-and-trace at Escher, join me to talk about track-and-trace, route optimisation, and modern e-commerce delivery:

• The big changes in the parcel environment - and it’s not just growth, it’s about flexibility
• The role data plays in parcel delivery and providing transparency to customers
• Customs data
• How postal operators can create flexible and dynamic delivery networks
• Route optimisation and redirection of parcels
• Creating a unified way of delivering and the delivery experience, while improving first-time delivery success
• Reducing calls to customer service contact centres
• Quality of service
• Escher’s new Riposte Track Trace and Last Mile Delivery product
• Flexible delivery options, including PUDO, lockers, time-slot delivery, full visibility of deliveries
• Additional services in the last mile, including fresh, pharma, and other home delivery services
• Dynamic route adjustment and elimination of paperwork
• Technology and the battle for talent
• Flexible workforce to deal with peak season - including dealing with agency workers and reducing training costs
• Bringing in new customers for delivery companies
• The development of route optimisation technology - including real-time route optimisation while the driver is out on the delivery route
• Enabling efficient same-day delivery via route optimisation
• Giving customers control over their deliveries without burdening the post with excessive costs
• Remote on-boarding and training
• Usability of hand-held delivery devices
• Modernising delivery and retail networks
• Being customer-centric and focusing on the customer experience