How Instacart’s harsh ratings system hurts grocery deliverers

Recode Daily

From the Recode Daily archives (March 25 2021): Instacart is a gig economy app, similar to Uber or Airbnb, but for grocery deliveries. It has two sets of users: the people who order groceries, and the people who shop for them, deliver them and hope for a five-star rating in return.

Recode’s Peter Kafka talks with Ehud Sopher, a New York filmmaker who works full-time for Instacart and earns a commission for every completed order. Sopher recently wrote a first-person essay for Vox.com about a four-star rating he received, which in the world of Instacart shoppers, meant that he was effectively facing a massive pay cut. He explains why customers deserve more transparency from Instacart about the financial repercussions of how they rate shoppers and drivers.

References: You can read Sopher's story on Vox.com

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