A pragmatic approach to organisational design / Frithjof Wegener / Episode #132

Service Design Show

Imagine that your organisation would fully embrace design? There would be much less friction between how you work and how the organisation operates. When you'd see an opportunity to improve something and make a positive contribution with your skills you could just go for it. Unless you're one of the lucky few, most service designers still need to fight hard to get support for their way of working. And think about it, there's a lot at stake here... Because when you fail to get proper support no one will listen, you won't be able to influence important decisions and eventually you'll become irrelevant. But if we play our cards right I'm actually quite optimistic that will not happen. What inspires hope in me is that designers are starting to understand organisations better and better. For instance we recently talked about organisational dark matter on the Show and how to influence that. In this episode we continue on that theme and talk about a pragmatic approach to organisational design. You'll learn how creating doubt, devising smart experiments and reframing challenges helps to get the buy-in from clients and stakeholders. The most powerful tools are sometimes right in front of you. This episode serves as a great reminder of that. --- [ GUIDE ] -— 00:00 Welcome to episode 132 05:00 Who is Frithjof 06:00 60 second rapid fire 09:45 Organisational design isn't new 14:00 Knowing the end at the start 19:00 Exploring what may be 24:30 What help clients make the leap 27:00 Doubt is your friend 30:15 Reframing the problem 39:00 How to coach clients 41:45 The role of experiments 47:30 Creating space for failure 54:00 Skills to make the transition 1:01:15 Final thoughts --- [ LINKS ] --- * https://twitter.com/frithjofthinks * https://www.linkedin.com/in/frithjofwegener/ * https://www.researchgate.net/profile/Frithjof-Wegener * https://scholar.google.com/citations?user=4-4TFXgAAAAJ&hl=en * Organizational Design webinar - https://www.youtube.com/watch?v=Qv-hDbtmG30 * Touchpoint article - https://www.service-design-network.org/touchpoint/vol-11-no-3-service-design-and-change-management/tp11-3-going-from-service-design-to-organisational-designing PODCASTS * https://www.talkingaboutorganizations.com/ * https://www.tudelft.nl/io/delft-design-stories/out-of-the-blue BOOKS * https://www.terrypratchettbooks.com/book-series/discworld/ * https://naomistanford.com/books/ * https://www.sup.org/books/title/?id=1448 * https://en.wikipedia.org/wiki/Crime_and_Punishment --- [ HOW TO EXPLAIN SERVICE DESIGN ] --- Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are. https://servicedesignshow.com/free-course