Business Process Automation for Better CX

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על ידי Ryan Purvis, Heather Bicknell, Ryan Purvis, and Heather Bicknell התגלה על ידי Player FM והקהילה שלנו - זכויות היוצרים שמורות למפרסם, לא ל-Player FM, והשמע מוזרם ישירות מהשרתים שלכם. הירשמו כדי לעקוב אחר עדכונים ב-Player FM, או הדביקו את כתובת העדכונים באפליקציות פודקאסט אחרות.

This week, Ryan chats with Sean Sadler, a senior IT leader with a passion for implementing business process automation to drive organisational change.

Topics

  • Business process automation & transformation
  • Running an innovation challenge to generate new ideas to improve the business
  • Using RPA to increase efficiency
  • Integrating systems to improve customer experience
  • Shadow IT
  • Challenges of self-serve customer service

Meet Our Guest
Sean Sadler is a results-driven information technology leader with strong commercial acumen and more than 20 years’ experience devising IT enabled strategies to drive continuous innovation and increased capability. He enjoys making a difference and adding value, either by providing the necessary direction, structure and leadership, or by providing advisory / consulting services.

Connect with Sean: https://uk.linkedin.com/in/sean-sadler-cloudchoices

Show Links
Follow us on Twitter: @thedwwpodcast

Email us: podcast@digitalworkspace.works

Visit us: www.digitalworkspace.works

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