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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
Business Process Automation for Better CX
Manage episode 303223385 series 2818439
על ידי Ryan Purvis, Heather Bicknell, Ryan Purvis, and Heather Bicknell התגלה על ידי Player FM והקהילה שלנו - זכויות היוצרים שמורות למפרסם, לא ל-Player FM, והשמע מוזרם ישירות מהשרתים שלכם. הירשמו כדי לעקוב אחר עדכונים ב-Player FM, או הדביקו את כתובת העדכונים באפליקציות פודקאסט אחרות.
This week, Ryan chats with Sean Sadler, a senior IT leader with a passion for implementing business process automation to drive organisational change.
Topics
- Business process automation & transformation
- Running an innovation challenge to generate new ideas to improve the business
- Using RPA to increase efficiency
- Integrating systems to improve customer experience
- Shadow IT
- Challenges of self-serve customer service
Meet Our Guest
Sean Sadler is a results-driven information technology leader with strong commercial acumen and more than 20 years’ experience devising IT enabled strategies to drive continuous innovation and increased capability. He enjoys making a difference and adding value, either by providing the necessary direction, structure and leadership, or by providing advisory / consulting services.
Connect with Sean: https://uk.linkedin.com/in/sean-sadler-cloudchoices
Show Links
Follow us on Twitter: @thedwwpodcast
Email us: podcast@digitalworkspace.works
Visit us: www.digitalworkspace.works
Subscribe to the podcast: click here
YouTube channel: click here
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