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Creating a good experience of work for frontline (public-facing) workers
Manage episode 357766443 series 3443128
תוכן מסופק על ידי Evolve Workplace Wellbeing Team. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Evolve Workplace Wellbeing Team או שותף פלטפורמת הפודקאסט שלו. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
This month Dr Helen Fitzhugh speaks with George Challouma from the Marina Bay Cafe in Gorleston (near Great Yarmouth). They discuss ways in which any business - large or small - can create a great experience at work for public-facing workers and benefit as a business from doing so. Their conversation calls upon George's experience and the '4 boosts for frontline workers' model, developed during the Good Jobs Project at the University of East Anglia, by Helen and her colleagues Ritchie Woodard and Andrea James.
This podcast is part of a toolkit of free, evidence-informed workplace wellbeing resources provided by the Workplace Wellbeing Research Team based at the University of East Anglia, in the UK. You can find the resources (including the '4 boosts' infographic, video, handbook and FAQ) on www.evolveworkplacewellbeing.org
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