ALP 251: What to do when clients don’t get your agency what it needs to succeed

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In this episode, Chip and Gini discuss the common challenges agencies face in obtaining timely feedback and necessary information from clients.

They explore strategies for improving communication, managing client expectations, and the importance of having difficult conversations to maintain strong client relationships.

The conversation emphasizes the need for agencies to be proactive in addressing issues and becoming strategic counselors rather than mere order takers. [read the transcript]

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