184. Jonathan Barouch, Founder and CEO Local Measure on Transforming Customer Experience with Technology and Culture

The Inner Chief

In this episode, we meet Jonathan Barouch, serial entrepreneur and the founder and CEO of Local Measure. Jonathan was also the founder of fastflowers.com.au one of Australia’s first e-commerce companies and is an ambassador for the Sydney Story Factory. www.chiefmaker.com/184 We talk all about:

• What he learned from his early days starting, growing and selling one of Australia’s first e-commerce companies
• What most companies get wrong in measuring customer service
• How technology has helped transform the way we measure and engage with customer in real-time
• The importance of aligning technology and culture
• How employee experience is following the same path
• What the best leaders are doing right now to lead through the crisis