Connected Customer Experiences

The Modern Digital Enterprise (formerly Device Squad)

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In today’s Modern Digital Enterprise, the digital transformation podcast from Anexinet, GM & Executive VP of Digital, Al Sporer speaks with SVP of Digital Transformation, Steve Tranchida on the topic of connected customer experiences: why they’re so important, and how to ensure your organization is providing a great one.

“61% of customers are unable to easily switch from one channel to another when interacting with customer service. 91% say they should be able to pick up where they left off.” — Aspect Software, Inc.

To accommodate customer self-service, successful digital leaders must offer customers a connected, consistent ecosystem of services across many channels—not just isolated applications. Seamlessly creating connected self-service experiences ensures greater customer satisfaction.

“Companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies.” — Aberdeen Group, Inc.

Let Anexinet help accelerate your CX self-service application strategy and development journey.

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#Tech #Uiux #Tech News #Anexinet #Anexinet / Steven Brykman #News #Contactcenter #Customerexperience #Digitaltransformation #Enterprisearchitecture #Itautomation #Mobileapplication #Prototype #Mobile