Best Practices for Wow-ing Your Customers | How to start an equipment and party rental company?

The Rental Boyz | An Equipment & Party Rentals Business Podcast

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🎧Learn how to handle difficult customers in the event rental business with "The Rental Boyz" podcast. Xavier Kelly and Eduardo Sauceda share practical tips and strategies for diffusing tense situations and turning unhappy customers into loyal advocates. Discover the importance of active listening, transparency, and leveraging social media to build strong customer relationships.

With studies showing that a poor customer service experience can result in customers switching to competitors, it's critical for event rental businesses to prioritize customer satisfaction. In this episode, the hosts discuss various types of difficult customers and offer strategies for handling each scenario. They emphasize the need to remain calm and professional, even in the face of a challenging customer, and provide examples of successful businesses that have turned negative experiences into positive ones. Tune in to "The Rental Boyz" podcast to improve your customer service skills and build a loyal customer base.🎧

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👇🧐 About The Host 🧐👇:

The hosts pull from their extensive experience of running an event rental business for over 3 years since 2019 and over 10 year of experience in the event industry. The rental business they run is called Kelly Rentals which grosses more then $2.75 millions (2022) in revenue a year. They Have 4 locations across two metroplex's in Texas (The Greater Austin and Dallas-Fort Worth Area). They also consult with over 10 other event rental company around the country.

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Eddie Sauceda:

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Xavier Kelly:

👉 ( https://xavierkelly.com/ )

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