Life Line: Handling 999 Calls with Emergency Response Dispatcher Mandy Cassidy

The Waiting Room With Dr Alex

Mandy Cassidy has been working in the London Ambulance Service's 999 control room for the last 18 years, most recently as an ambulance dispatcher.

She is responsible for sending ambulances to emergencies and making sure patients are receiving the most appropriate response required.

After tragically losing her son to knife crime, she now also teaches Year 7 children about the dangers of carrying knives.

Content warning: contains references to knife crime, emergency medical procedures, sick children, end of life care, death, bereavement

In the UK, the Samaritans can be contacted on 116 123. In the US, the National Suicide Prevention Hotline is 1-800-273-8255. In Australia, the crisis support service Lifeline is on 13 11 14. Hotlines in other countries can be found here.

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Thanks to Co op Health for sponosring this series of The Waiting Room. Don't forget to download the Co op Health app today.