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Episode 224: Service Design with Eleni Stathoulis
Manage episode 304698928 series 1402029
Today we talk about service design, a holistic approach to design that considers all involved stakeholders and processes. Our guest is Eleni Stathoulis, design director at Mad*Pow. You’ll learn about the design artifacts created in service design, how Eleni conducts research, real-world examples of service design in action, and more.
Download the MP3 audio file: right-click here and choose Save As.
Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.
Show Notes
- Mad*Pow — Eleni’s company
- Servicedesigntools.org — a resource for service designers
- Four Seasons: The Story of a Business Philosophy — a book by Isadore Sharp
- Find Elena’s writing on Medium
- Follow Eleni on Twitter
Today’s Sponsor
This show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.
Interested in sponsoring an episode? Learn more here.
Leave a Review
Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here’s how.
344 פרקים
Manage episode 304698928 series 1402029
Today we talk about service design, a holistic approach to design that considers all involved stakeholders and processes. Our guest is Eleni Stathoulis, design director at Mad*Pow. You’ll learn about the design artifacts created in service design, how Eleni conducts research, real-world examples of service design in action, and more.
Download the MP3 audio file: right-click here and choose Save As.
Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.
Show Notes
- Mad*Pow — Eleni’s company
- Servicedesigntools.org — a resource for service designers
- Four Seasons: The Story of a Business Philosophy — a book by Isadore Sharp
- Find Elena’s writing on Medium
- Follow Eleni on Twitter
Today’s Sponsor
This show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.
Interested in sponsoring an episode? Learn more here.
Leave a Review
Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here’s how.
344 פרקים
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