Conflict management as a design skill - Susana La Luz-Hawkins, Research Department Director of Design & Customer Experience at J.P. Morgan Chase
Manage episode 342722422 series 3400520
Susana La Luz-Hawkins is the Research Department Director of Design & Customer Experience at J.P. Morgan Chase. Susana gave a talk at the Epic Conference 2015 titled “The Missing Tool in the Design Leadership Toolbox: Integrating Conflict Management into Collaborative Design.” As design and UX teams continue to grow, managing conflict might be even more critical today, and in this episode, Susana shares some best practices for managing conflict.
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