Episode 183 – Who do your systems serve?

When People Thrive, Companies Thrive with Dawn Shuler

Good systems and processes are crucial to the success of any organization. They play a significant role in any organization’s success or struggle. One of the common denominators that hurt operations is when there are inconsistencies and inefficiencies in the system or process. After all, keeping all stakeholders happy and satisfied is a delicate balancing act.

To make the most out of it, here are some great questions that we need to ask ourselves: Why do these systems and processes in your organization exist? What is the end goal? What is the desired outcome? At the end of the day, it’s all about the overall experience that your company has to offer.

Listen in as Dawn talks about the push and pulls in systems and processes of organizations and what we can do to attain the most desirable outcome.

Other podcast episodes referenced: Delivering Excellent Customer Service Part 1, Delivering Excellent Customer Service Part 2, and Failed Customer Service.

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