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Each episode of GAIN Momentum focuses on timeless lessons to help grow and scale a business in hospitality, travel, and technology. Whether you’re a veteran industry leader looking for some inspiration to guide the next phase of growth or an aspiring executive looking to fast-track the learning process, this podcast is here with key lessons centered around four questions we ask each guest.
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Join Carl Jacobs, the visionary CEO and co-founder of Apicbase, as he sits down with industry heavyweights and trendsetters in The Food Service Growth Show. In each episode, Carl taps into the wealth of knowledge from Food and Beverage experts to bring you insider insights and practical advice on scaling your food service business. This podcast is your go-to source for actionable tips and strategies for achieving sustainable growth in the dynamic Food and Beverage industry. Don't miss out on ...
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How do we better create a culture of mutual aid, reciprocity, co-operation, and collaboration in our cities? How can more public social eating spaces be made and how can they be more inclusively designed? At a time when public services are increasingly under threat, can we create an entirely new one? Join members of the NFS as they chart the struggles and triumphs in the campaign to create a National Food Service.
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In this special episode of our Executive series with Vincent Somsen and Michael Goldrich, we look at how the latest artificial intelligence tools are changing the nature of work in hospitality leadership in the march towards an AI-adjacent workforce. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lesso…
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In this episode, we interview John Marraffino, President of VMC Media, a travel media company that operates across a variety of markets, industries and channels for over the past three decades. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and techno…
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In this special episode, Adam Mogelonsky interviews the Heymann brothers, Ken and Mark, who are the founders of Unifocus and Heymann2 & Associates. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed …
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In this episode, we interview Dean Winter, Managing Director of Swire Hotels. Winter has a longstanding career in hotel operations and management. Working in the Food & Beverage department for Mandarin Oriental Hotel Group for over seven years before joining management at MOHG for five more years. After joining the operations team at Swire Properti…
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In this special episode of our Executive series with Chris Tomseth and Michael Goldrich, we focus on the current travel trends to see how they apply to the modern workforce wherein executives frequently travel to different continents to manage operations across multiple time zones. ************* LINKS & RESOURCES ************* The GAIN Momentum Pod…
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In this episode, we interview Omri Shalev, cofounder and CTO of Reeco. Shalev brings a diverse software engineering background before entering hospitality technology, including LeadDaWay, M.S Bit, HARMAN International and Microsoft. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a busi…
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In this episode, we interview Phelim Pekaar, CEO of P3, a hotel software company focused on the online guest journey and booking experience. Pekaar comes from a software engineering background, graduating from the University of Dublin before joining Jurys Doyle Hotel Group as a developer for over nine years. Pekaar founded P3 Hotel Software in 2001…
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Welcome back to another exciting episode of the Food Service Growth Show, where we dive deep into the stories, strategies, and secrets of some of the most successful foodservice brands across the globe. Today’s episode is an absolute treat for foodservice industry professionals and enthusiasts alike, as we’re joined by the prominent leader in the f…
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In this special episode, Adam Mogelonsky and Neil Foster discuss the book “Ultra-Processed People: Why We Can’t Stop Eating Food That Isn’t Food” (2023) by Chris van Tulleken. In this chat, we cover topics including ultra-processed foods, intermittent fasting, food environments, eating as identity and what hotels can do as food habits change. *****…
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In this episode, we interviewJeff Robbins, founder of GuestInsight. Since its founding in late 1999, GuestInsight has excelled as a consumer market research platform leader, with tools specifically designed for hotel guest engagement and feedback. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons …
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In this episode, we interview Custódio Barreiros, founder and president of EIP MGT GmbH, a European hospitality firm focused on solving technological problems for the end users. Barreiros is a second-generation hotelier, having worked from an early age in hotels across the continent. On the hotel side, he has worked for Accor, Grange Hotels, Hilton…
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Welcome to yet another insightful episode of the Food Service Growth Show! In this exciting episode, we're thrilled to have Carl Jacobs, CEO of Apicbase, in conversation with Aaron Colman, CEO of Hawaii Poké. This episode delves deep into the key strategies that have propelled Hawaii Poké from its humble beginnings to becoming a powerhouse in the S…
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In this episode, we interview Daan de Bruijn, Cofounder of Bookboost. De Bruijn brings a diverse hospitality background before cofounding Bookboost CRM in early 2017. For non-hospitality experience, he worked as a research analyst at Rabobank Nederland, in customer loyalty at VenturesOne and at DDB Consulting based out of Amsterdam. ************* L…
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In this special episode, we sit down with GAIN Managing Partner, Michael Cohen, to discuss the emerging megatrend of being the ‘Nomad Executive’ and working while living aboard. Cohen goes into detail about his experiences over the past few years in founding and running a company while living in multiple different countries and time zones. ********…
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Welcome to another exciting episode of the Food Service Growth Show! In this episode, we are thrilled to dive into the "Top Tips for Running Successful Airport Restaurants." Get ready for an insightful and comprehensive discussion, as we have a very special guest joining us today. Dean wilson Hartles, the esteemed Director of Food & Drink at The Re…
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In this episode, we interview Sondre Rasch, Cofounder and CEO of SafetyWing. With SafetyWing, Rasch is building a platform to provide easily accessible travel medical insurance for remote workers and nomad executives. Prior to this, Rasch has cofounded three other software companies – SolidHost, NorJobs and Superside – while also acting as a policy…
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In this episode, we interview Shane O’Flaherty, the Global Director of Travel and Hospitality at Microsoft. O’Flaherty comes from a sales, marketing and customer relationship background prior to joining Microsoft in their travel division. His earlier background in hospitality includes acting as the Director of Business and Leisure Marketing at Pref…
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In this episode, we interview Jim Rowe, Senior Vice President of Sales & Marketing at Jonas Hospitality, Property Systems. Rowe is a seasoned veteran in the hospitality technology industry. He was a Delphi regional sales director at Newmarket International for four years, director of sales at Springer-Miller Systems for over two years and director …
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Welcome to the Food Service Growth Show, the ultimate podcast for insights and strategies driving the food service industry forward. In this exciting episode, we have a special treat for you. Not just one, but two expert guests from the renowned Restaurant Company Europe (RCE) are joining us. We're diving deep into the topic of how Restaurant Compa…
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In this episode, we interview Matthew Opferkuch, CEO and cofounder of The Laundry Rooms. Opferkuch is a longstanding hotel operator and executive before cofounding The Laundry Rooms in August 2019. He held senior roles including director of F&B, hotel manager and general manager at Fairmont Hotels & Resorts for over 15 years. In 2006, he became the…
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In this episode, we interview Charlie Osmond, cofounder of Triptease. Osmond brings a diverse background to Triptease, starting as an engineer in the British Army before cofounding Decidedly which he launched, grew and exited over 12 years. His next venture was FreshMinds Talent which, as before, he launched grew and exited over 12 years, while sim…
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In this episode, we interview Nima Anvar, CEO of GuestChat. Anvar was the general manager of the Siesta Hotel in Grenada for over two decades before founding GuestChat in January 2021 as a hotel chatbot provider leveraging the latest in large language models. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timel…
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In this special episode of the GAIN Momentum Podcast, we’re looking at what hotel technology vendors can do to best prepare for HITEC, happening this year in Charlotte, June 25-29, in terms of sales team preparation, marketing tactics, booth design, networking events, press releases and looking for strategic partnerships. ************* LINKS & RESO…
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In this episode, we interview Michael Levie, co-founder of citizenM. Levie has a wealth of hotel technology and operations experience. He was at Sonesta for 16 years and at NH Hotels for over three years, before cofounding citizenM (and acting as chief operations officer) in early 2005. Levie formally left citizenM in late 2021 after 17 years and c…
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In this episode, we interview Anthony Melchiorri, author, including his latest book “Show Up”, and TV show host, including Hotel All Stars. Melchiorri has been a hotel executive for over three decades. For the past 14 years, he has been the Founder and Managing Director of Argeo Hospitality, a hotel management company based out of New York. *******…
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Welcome to yet another insightful episode of the Food Service Growth Show. Your ultimate destination for all things restaurant management and digitalization! This episode is all about restaurant digitalization. In this episode, we're joined by Peter Schimpl, VP of Digital & IT at L'Osteria, a prominent German brand with 150+ outlets. Get ready as C…
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In this episode, we interview Frank Pitsikalis, Senior Vice President of Strategy at Agilysys. Pitsikalis is the Founder and CEO of ResortSuite, a fully integrated hospitality management software system that was founded in 1999 and acquired by Agilysys in early 2022. From that point on, Pitsikalis has acted as the SVP of Product Strategy for Agilys…
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In this episode, Adam Mogelonsky and Neil Foster, fellow GAIN Advisors, discuss the nonfiction book “Generations” (2023) by Jean M. Twenge PhD and its implications for hospitality in terms of finding customers amongst Boomers, Gen X, Millennials and Gen Z, as well as how the workforce is changing amongst these generations. As background, here is th…
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In this episode, we have Richard Valtr, Founder at Mews. Valtr started Mews as a property management system in 2012 from the Czech Republic, which has since expanded to include a global team and thousands of hotels worldwide. ************* LINKS & RESOURCES ************* For more information about GAIN, head to: https://gainadvisors.com/ Adam Mogel…
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Welcome back to the Food Service Growth Show! In this episode, we delve deep into the phenomenal success story of Bastard Burgers with none other than Simon Wanler, the CEO and Co-founder. This episode is all about- What strategies fueled Bastard Burger's journey to 75+ locations? Join us as Simon Wanler takes us on an exhilarating journey, unravel…
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In this episode, we have Brent Hayhurst, Director of Program Development at Curator Hotels and Resorts Collection. Before entering the hospitality industry, Hayhurst worked at Verizon for over nine years. He was next a senior manager for corporate marketing, digital, and sponsorship management initiatives at Hilton. From February 2021 onwards, Hayh…
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In this episode, we have Ryan King, Senior Vice President, Americas at Shiji Group. King brings a diverse background of industry experience from both the hotel operations and the technology sides. Within the greater Washington DC area, he has held senior positions at the Sheraton Pentagon City, Sofitel Washington DC Lafayette Square, The Doyle Coll…
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Welcome back to the Food Service Growth Show, where we delve into the secrets behind the success of renowned restaurant chains. In this episode, Carl Jacobs, the Host and CEO of Apicbase will sit down with Misa Jarvinen, a distinguished figure from Taco Bell Finland. Together, they unravel the mysteries of what makes Taco Bell such a beloved and ic…
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In this episode, we have Warren Dehan, President of Maestro PMS. Dehan has worked at Maestro PMS (formerly Northwind) since 1978, and has acted as company president over two decades. The company’s emergence as a foremost property management system provider is outlined in the episode, so give it a listen! ************* LINKS & RESOURCES ************…
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In this episode, we have Mark Hope, senior vice president of development at Coast Hotels. Hope started his longstanding hospitality career in the front office at Fairmont Hotels & Resorts, the Delta Vancouver Airport Hotel & Marina (now Pacific Gateway Hotel), and then The Hotel Grand Pacific. Following this, he began his now-30-years-long career a…
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In this episode, we have Christopher Hunsberger, co-founder and chief operating officer of Appellation, a new hotel brand born from an elegant merger of the culinary and hospitality worlds. Hunsberger brings well over three decades of hospitality experience prior to founding Appellation. A longstanding veteran of Four Seasons Hotels and Resorts, hi…
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Welcome to another episode of the Food Service Growth Show! Today, we've got something special for you as we sit down with Carl Jacobs, CEO of Apicbase, and Michael Oettl, Franchise Director of Hans im Glück. They're here to spill the beans on how to succeed in the restaurant franchise business. With 95 outlets across Germany, Austria, and Switzerl…
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In this episode, we have John Smallwood, president at Travel Outlook, the maker of Annette, the virtual hotel agent. John Smallwood has several decades of experience in hospitality technology, having founded Travel Outlook in 2006 as a hotel call center for premium and luxury brands. More recently, Travel Outlook has built an industry-leading conve…
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In this episode, we have Shannon McCallum, vice president of hotel operations at Resorts World Las Vegas. McCallum has an extensive hospitality career, including senior roles at the Renaissance Vancouver Hotel Harbourside, Fairmont Hotels & Resorts, ARIA Resort & Casino, and Mandalay Bay Resort and Casino before her current role. She has also been …
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In this episode, we have Tanya Pratt, vice president of Opera Cloud strategy and product management at Oracle Hospitality. Pratt has been in hospitality for her entire career, first on the hotel side before moving over to the hospitality technology side. For the former, Pratt started in Delta Hotels and Resorts for over ten years in operations then…
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In this episode, we have Frank Reeves, co-founder and CEO of Avvio, and chief evangelist at SHR Group. As CEO of Avvio, Reeves has been dedicated to delivering innovative technologies and new distribution networks to grow direct bookings for hotels since the company’s founding in 2003. In late 2022, Avvio was acquired by Sceptre Hospitality Resourc…
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Welcome to another captivating episode of the Food Service Growth Show, where we're joined by Christian Brandt, Founder of Jagger and Otto Pizza. In this episode, we unravel the fascinating story of how Jagger transformed from a chef's vision into a thriving fast-casual burger chain. Christian Brandt is not just the Founder of Jagger and Otto Pizza…
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Welcome to another enlightening episode of the Food Service Growth Show! In this session, we dive deep into the strategies that have propelled the success of Urban Italian Group. In this episode, Kristjan Longar, the Chief Operating Officer of the group, joins Carl Jacobs, the CEO of Apicbase and the Host of the Food Service Growth Show. Get ready …
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In this episode, we have Neil Foster, immediate past president of HFTP (Hospitality Financial and Technology Professionals). Foster has over two decades of experience in hospitality technology, with a diverse perspective based on his career spanning different sides of the hotel equation. Starting as an IT manager for Westin Hotels & Resorts then an…
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In this episode, we have Frank Trampert, senior vice president and managing director of commercial and global strategy for hospitality at Sabre Corporation. Trampert brings to this podcast an immense skillset in hospitality, technology and international commercialization, including a 13 years at Carlson Rezidor Hotel Group as well as being managing…
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In this episode, we have Luis Segredo, CEO of Data Travel, LLC, the maker of the Hapi platform that maps then migrates data from multiple hospitality sources for above-property and enterprise-level managers. Segredo’s hospitality technology experience includes over 18 years at MTech, followed by roles as president at Newmarket International and EVP…
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In this episode, we have Robert Stevenson, CEO of INTELITY, a guest experience platform with rich staff operations and ticketing backend for hospitality, casino and residential end markets. Stevenson has an incredibly diverse technology career. Prior to his present six-plus years at INTELITY, he has held positions as SVP of product development and …
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In this episode, we have Adam Glickman, vice president of brand strategy at Actabl. Glickman career in hospitality started out at Waldorf=Astoria in business development. Glickman next spent 13 years at InterContinental Hotels Group, working in reservation products, hotel products, marketing and partner programs before becoming the director of glob…
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Welcome to another captivating episode of the Food Service Growth Show- Discover How Kotipizza Efficiently Manages 300+ Restaurants Across Finland. We're thrilled to have you join us again as we delve into the fascinating world of food service and restaurant management. In this episode, we have a very special guest, Heidi Stirkkinen, who wears the …
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For our 13th episode, we interview Karen O’Neill, a GAIN Advisor and GAIN’s chief revenue officer, as well as the co-founder and COO of RationalAI. O’Neill has an extensive career in hospitality technology. Following over 14 years at MICROS Systems (now part of Oracle Hospitality, O’Neill has held vice president or president-level roles at StayNTou…
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