הפודקאסטים הטובים ביותר ב-Radio Ombudsman (2024)

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Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman 29:28

29d ago29:28

29:28

In a very special episode of Radio Ombudsman, Rob Behrens takes the hot seat as he’s interviewed by his Private Secretary, Faye Glover. As his term comes to an end, he reflects back on seven years as the Ombudsman, his early life and career, and shares his future plans.על ידי Parliamentary and Health Service Ombudsman

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Dr Sooj on making health advice go viral and battling misinformation 30:17

1M ago30:17

30:17

In our latest episode, GP and social media sensation Dr Sooj speaks to Ombudsman Rob Behrens about tackling health misinformation online and how he uses social media to inform, educate and entertain.על ידי Parliamentary and Health Service Ombudsman

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Adam Wagner on defending human rights in extraordinary times 34:40

3M ago34:40

34:40

In the latest episode of Radio Ombudsman, Adam Wagner, leading barrister in public law and human rights cases, speaks to Rob Behrens about the importance of protecting human rights.They discuss the development of the Universal Declaration of Human Rights, the impact of COVID-19 and the important role the Ombudsman plays in defending human rights.Th…

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Melissa Mead on raising awareness of sepsis after the loss of her son 31:45

7M ago31:45

31:45

Melissa's son William died from sepsis in 2014. In the ten years since, Melissa has dedicated her life to raising awareness of the condition. In 2019, Melissa was awarded an MBE for her efforts. In this podcast, Ombudsman Rob Behrens speaks to Melissa about the loss of her son, campaigning to raise awareness and what needs to change going forward.…

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Dr Bill Kirkup on patient safety and investigating avoidable harms 28:03

10M ago28:03

28:03

Since retiring from his role in public health, Dr Bill Kirkup has focused on independent investigations into public service failures, including maternity services at Morecambe Bay and East Kent. In this episode, Bill talks to Rob Behrens about his career, what he's learnt during his investigations and how we can make more progress in improving pati…

1
Polly Curtis on the relationship between state and citizens 30:33

1+ y ago30:33

30:33

Journalist, author and CEO of Demos Polly Curtis talks to Rob Behrens about her career in journalism, becoming a board member at PHSO and the relationship between the state and individuals. She also discusses her book ‘Behind Closed Doors: Why We Break Up Families and How to Mend Them’, an investigation into the children’s care system and the lives…

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Joshua Rozenberg and Rob Behrens discuss barriers to justice and Ombudsman reform 28:41

2y ago28:41

28:41

This special episode was recorded live at our strategy launch event in May 2022. In the episode, journalist and lawyer Joshua Rozenberg interviews Ombudsman Rob Behrens.They discuss:- how PHSO will be user-led and responsive to citizens- how we will hold Government to account and support improvement to public services- what powers we need to provid…

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Angela MacDonald on her role as Complaints Champion for UK Government 38:52

2y ago38:52

38:52

Angela MacDonald, Deputy Chief Executive and Second Permanent Secretary of HMRC, talks to Rob Behrens about her career in the Civil Service and her role as Complaints Champion for UK Government organisations. She discusses the role of leadership in making sure organisations meet the new complaint standards and act on the learning from complaints.…

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Will Powell on the tragic loss of his son and his 30-year quest for justice 51:52

2y ago51:52

51:52

Will Powell talks to Rob Behrens and Nick Bennett about his son Robbie, who sadly died 30 years ago when he was just ten years old. In the years following, Will learnt that the health authority admitted liability for the failure to diagnose Robbie’s Addison’s Disease and has been campaigning for justice ever since.…

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Derek Richford on how personal tragedy led him to uncover serious failings in maternity care 46:34

2+ y ago46:34

46:34

Derek Richford talks to Rob Behrens about the loss of his newborn grandson, Harry, at East Kent Hospitals University Trust. He explains how his sheer persistence uncovered the truth of what went wrong and eventually led to a criminal investigation at the Trust. He also tells us what organisations involved in the complaint process can learn from his…

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Day Riley on being transgender, mental health and what Pride means to her 33:39

3y ago33:39

33:39

In a special edition to mark Pride month, PHSO Facilities Analyst Day Riley shares her personal experiences of the challenges of being trans and living with mental health issues. She also has advice on how we can all be better allies for the LGBTQ+ community and other minority groups, and explains why Pride for her is all about activism.…

1
Baroness Hale of Richmond: Blazing a trail and balancing objectivity with empathy in the courtroom 24:22

3y ago24:22

24:22

Baroness Hale of Richmond talks about her esteemed legal career and role as President of the Supreme Court. She explains how balancing objectivity with empathy is vital in her profession, and why diversity and inclusion begins with asking the right questions.על ידי Parliamentary and Health Service Ombudsman

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Lord Adebowale: Leadership, tackling health inequalities and reshaping the NHS after COVID 28:39

3+ y ago28:39

28:39

Lord Victor Adebowale, Chair of NHS Confederation, talks to Ombudsman Rob Behrens about the impact of COVID on the NHS and the Confederation’s plans to reshape the health and care system in its aftermath. He also discusses the role NHS leaders have to play in taking complaints seriously and in addressing health inequalities.…

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Dame Jackie Daniel: The challenges of being a senior leader in the NHS 37:23

3+ y ago37:23

37:23

Dame Jackie Daniel, CEO of Newcastle Hospitals NHS Foundation Trust, talks about her journey from being a nurse to becoming CEO of one of the best performing NHS Trusts in the CQC's national inpatient survey. She shares some of her toughest challenges as a senior NHS leader and explains why the new Complaint Standards are central to organisational …

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Sir Robert Francis: Why listening to patients is vital to improve services 33:15

3+ y ago33:15

33:15

Sir Robert Francis, Chair of Healthwatch England, reflects on the mid-Staffordshire inquiry 10 years on and explains why speaking up is so vital, particularly in the context of COVID19. He also shares his support for the new Complaint Standards Framework and tells us why it’s important to listen to, learn from and be honest with the people you serv…

1
Ian Trenholm: Integrity, curiosity and effective regulation 36:46

4y ago36:46

36:46

Ian Trenholm, Chief Executive of the Care Quality Commission and Rob Behrens discuss the big issues affecting health and social care. Ian explains why integrity and curiosity are vital for effective regulation, and tells us why he thinks the Complaint Standards Framework will make the NHS complaints process better for everyone.Note that this episod…

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Rafael Ribó: Championing human rights 33:16

4y ago33:16

33:16

Catalan Ombudsman Rafael Ribó shares his fascinating experience of growing up under the Franco dictatorship and a life committed to fighting injustices. Find out about his ‘double life’ as a university professor and freedom fighter, and why he thinks an ombudsman should always have enemies.על ידי Parliamentary and Health Service Ombudsman

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Dr Tony Dysart: Working as a GP during the coronavirus pandemic 34:47

4y ago34:47

34:47

Dr Tony Dysart talks to Rob Behrens about his journey from nursing to general practice, the challenges of being a GP during the coronavirus pandemic and how his lifelong values inspire him in his role as a clinical adviser at PHSO.Read a transcript of this podcast on our website: https://www.ombudsman.org.uk/transcription-radio-ombudsman-16-clinica…

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Peter Tyndall: The value of the international ombudsman community 28:24

4y ago28:24

28:24

Peter Tyndall, President of the International Ombudsman Institute, Irish Ombudsman and Information Commissioner, talks to Rob Behrens about the values that underpin his national and international ombudsman roles. They also discuss the importance of own-initiative investigations and the need for ombudsman reform in the UK.…

1
Rebecca Hilsenrath: Human rights challenges and opportunities 34:00

4+ y ago34:00

34:00

על ידי Parliamentary and Health Service Ombudsman

1
Rosemary Agnew: The benefits of being a Complaints Standards Authority 31:15

4+ y ago31:15

31:15

Rosemary Agnew, Scottish Public Services Ombudsman, tells Rob Behrens how a model complaints handling process can benefit individuals and public services as a whole. She also has advice for people starting out on their career in the Ombudsman sector.על ידי Parliamentary and Health Service Ombudsman

1
Rachel Power: Putting patients at the heart of NHS care 24:12

4+ y ago24:12

24:12

Rachel Power, CEO of the Patients Association, talks to Rob Behrens about the importance of listening to patients, and making sure their voices are heard and acted upon. Rob and Rachel also explore how our organisations can work together to improve complaint handling.על ידי Parliamentary and Health Service Ombudsman

1
Marie Anderson: The case for own-initiative powers 23:46

5y ago23:46

23:46

Rob Behrens talks to Marie Anderson, the Northern Irish Public Services Ombudsman, Northern Irish Judicial Appointments Ombudsman and Northern Ireland Local Government Commissioner for Standards. Marie discusses why own-initiative powers are essential for ombudsman organisations and explains how her office takes a human rights-based approach to inv…

1
Jenna Brown: Being an Ombuds across borders 25:39

5y ago25:39

25:39

Rob Behrens talks to Jenna Brown, Ombuds at the University of Denver and founder member of the European Network of Ombudsmen in higher education. Jenna shares her experience of being a higher education Ombudsman in the US and her passion for sharing learning among the global ombuds community.על ידי Parliamentary and Health Service Ombudsman

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Sir Liam Donaldson: Avoiding the avoidable to improve the safety of NHS care 1:32:15

5y ago1:32:15

1:32:15

Former Chief Medical Officer and patient safety expert Sir Liam Donaldson delivers his presentation on avoidable deaths at the Ombudsman's Annual Lecture 2018. Rob Behrens discusses the Ombudsman's role in working with regulators, organisations and people who use our services to improve patient safety.…

1
Henrietta Hughes: The importance of speaking up in the NHS 24:43

5+ y ago24:43

24:43

Rob Behrens talks to Dr Henrietta Hughes, the National Guardian for the NHS. Dr Hughes explains how her career as a GP has helped her in her national role and how NHS organisations can better support their Freedom To Speak Up Guardians.על ידי Parliamentary and Health Service Ombudsman

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Claire Murdoch: Driving improvements in NHS mental health care 52:28

5+ y ago52:28

52:28

Rob Behrens talks to Claire Murdoch, Chief Executive of the Central and North West London NHS Foundation Trust and National Director for Mental Health at NHS England. Claire explains how NHS England is turning insights from our reports into actions that drive improvements in mental health care provision.…

1
James Titcombe: Making the NHS safer for patients 29:38

6y ago29:38

29:38

Rob Behrens talks to patient safety campaigner James Titcombe, whose son Joshua sadly died at Furness General Hospital nine days after his birth. In this frank and honest exchange, James shares his personal experience of bringing his case to the Ombudsman. Rob and James reflect on how patient safety has improved since, and how James’ experience has…

1
Emily O'Reilly: What it takes to be an effective ombudsman 35:27

6y ago35:27

35:27

Parliamentary and Health Service Ombudsman, Rob Behrens, in conversation with European Ombudsman, Emily O’Reilly. An award-winning journalist, author, and former Ombudsman and Information Commissioner for Ireland, Emily tells us what it takes to be an effective ombudsman from a European perspective. Rob and Emily cover a range of topics from the di…

1
Sir David Behan: The transformation of the Care Quality Commission 42:33

6y ago42:33

42:33

Sir David Behan, outgoing Chief Executive of the Care Quality Commission, talks to Ombudsman Rob Behrens about how he led the organisation's successful transformation. He also shares his thoughts on the big issues facing health and social care, and offers advice for young people starting out in their public service careers.…

1
Sarah Barclay: Approaches to mediation and dispute resolution 35:34

6y ago35:34

35:34

Rob Behrens in conversation with Sarah Barclay, Founder of the Medical Mediation Foundation, Co-Director of the Evelina Resolution Project and HSJ NHS Innovator award winner. Drawing on her many years of practical experience in this field, Sarah helps us understand how mediation can be used more effectively in the health service alongside adjudicat…

1
Michael King: The challenges of being an Ombudsman: Operations, policy and reform 37:41

6y ago37:41

37:41

Michael King, Local Government and Social Care Ombudsman, and Rob Behrens, Parliamentary and Health Service Ombudsman, discuss the challenges facing their organisations, ways of learning from each other and ombudsman reform. We hope this frank conversation will provide helpful insights for the public into the workings of ombudsman services, and val…

1
Scott Morrish: How can the NHS and PHSO get better at learning from mistakes? 55:45

6+ y ago55:45

55:45

A candid discussion with photographer, father and patient safety campaigner Scott Morrish about how the NHS can create a just, learning culture and what the Ombudsman needs to do to improve its service.Visit our website to read a transcription of this podcast: https://www.ombudsman.org.uk/transcript-radio-ombudsman-1-how-can-nhs-and-phso-get-better…

פודקאסטים ששווה להאזין

פודקאסטים בנושא Radio Ombudsman

פודקאסטים ששווה להאזין

1
Radio Ombudsman

Parliamentary and Health Service Ombudsman

1
Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman 29:28

1
Dr Sooj on making health advice go viral and battling misinformation 30:17

1
Adam Wagner on defending human rights in extraordinary times 34:40

1
Melissa Mead on raising awareness of sepsis after the loss of her son 31:45

1
Dr Bill Kirkup on patient safety and investigating avoidable harms 28:03

1
Polly Curtis on the relationship between state and citizens 30:33

1
Joshua Rozenberg and Rob Behrens discuss barriers to justice and Ombudsman reform 28:41

1
Angela MacDonald on her role as Complaints Champion for UK Government 38:52

1
Will Powell on the tragic loss of his son and his 30-year quest for justice 51:52

1
Derek Richford on how personal tragedy led him to uncover serious failings in maternity care 46:34

1
Day Riley on being transgender, mental health and what Pride means to her 33:39

1
Baroness Hale of Richmond: Blazing a trail and balancing objectivity with empathy in the courtroom 24:22

1
Lord Adebowale: Leadership, tackling health inequalities and reshaping the NHS after COVID 28:39

1
Dame Jackie Daniel: The challenges of being a senior leader in the NHS 37:23

1
Sir Robert Francis: Why listening to patients is vital to improve services 33:15

1
Ian Trenholm: Integrity, curiosity and effective regulation 36:46

1
Rafael Ribó: Championing human rights 33:16

1
Dr Tony Dysart: Working as a GP during the coronavirus pandemic 34:47

1
Peter Tyndall: The value of the international ombudsman community 28:24

1
Rebecca Hilsenrath: Human rights challenges and opportunities 34:00

1
Rosemary Agnew: The benefits of being a Complaints Standards Authority 31:15

1
Rachel Power: Putting patients at the heart of NHS care 24:12

1
Marie Anderson: The case for own-initiative powers 23:46

1
Jenna Brown: Being an Ombuds across borders 25:39

1
Sir Liam Donaldson: Avoiding the avoidable to improve the safety of NHS care 1:32:15

1
Henrietta Hughes: The importance of speaking up in the NHS 24:43

1
Claire Murdoch: Driving improvements in NHS mental health care 52:28

1
James Titcombe: Making the NHS safer for patients 29:38

1
Emily O'Reilly: What it takes to be an effective ombudsman 35:27

1
Sir David Behan: The transformation of the Care Quality Commission 42:33

1
Sarah Barclay: Approaches to mediation and dispute resolution 35:34

1
Michael King: The challenges of being an Ombudsman: Operations, policy and reform 37:41

1
Scott Morrish: How can the NHS and PHSO get better at learning from mistakes? 55:45

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