הפודקאסטים הטובים ביותר ב-Retain (2024)

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RPDP 38 "Horn flakes" 11.25.24 1:49:25

1d ago1:49:25

1:49:25

Send us a text We talk about Cochise's exciting new gig, viewing yourself as a business, sniffing the piss stain, cereal, Metal Matt goes off about the Bandini Quartet and 19th century British writing vs. Mark Twain, open mic hijinks, and of course Fear, News, and Weather at the top of the hour. =================================== Do us a solid! Li…

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Attract, Retain & Support: Nova Scotia Business Owner, Stephanie Jones 10:20

18d ago10:20

10:20

Stephanie Jones is a proud 2nd generation Owner/ Operator. She started her McDonalds career early, working her first shift at age 11. She worked in the restaurant with her parents and sister, leaving after university to pursue a career in teaching in 1999. She returned to the business and purchased her first 2 locations in 2010. She is now the prou…

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EP.05 - Building Beyond Boundaries: Kurt Schnakenberg's Journey from Chicago Brass to ADBM 47:37

4h ago47:37

47:37

In this episode of Retained Trust, host Karl Hughes sits down with Kurt Schnakenberg, co-founder of Chicago Brass and ADBM, to discuss his entrepreneurial journey and the innovative approaches he’s using to redefine his industries. From building a niche architectural consulting firm to launching ADBM—a pioneering agency offering ethical offshore st…

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EP.04 - Building Businesses That Last: Karl and Manny’s Journey 58:43

7d ago58:43

58:43

In this episode of Retained Trust, host Karl Hughes invites his business partner and close friend, Manuel Weiss, to share their dynamic journey of entrepreneurship, partnership, and building lasting businesses. From Manuel’s early days in Vienna founding a tech startup to Karl’s evolution from software engineer to content marketing entrepreneur, th…

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RPDP 37 "Don't f**k anything for money." 11.18.24 1:38:24

8d ago1:38:24

1:38:24

Send us a text Don't you fret, faithful listeners: it's a good one. We get into naming the first RPDP field correspondent, chicken soup and pop tarts, being haunted by shit, mustard, toast, Matt pitches "a day in the life" segment about 'Chise, 'Chise disagrees, Tartaria, the gym, inaugural edition of "Fear, News, and Weather" at the top of the sec…

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EP.03 - From Sales to Startup: Jared Gibson’s Insights on Building a LinkedIn-Focused Agency 51:36

14d ago51:36

51:36

In this episode of Retained Trust, host Karl Hughes is joined by Jared Gibson, co-founder of Outworks, a marketing agency helping founders and executives build influence on LinkedIn. Jared shares his transition from a traditional sales role to entrepreneurship and discusses the journey of launching Outworks, from initial networking strategies to de…

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RPDP 36 "Damn daylight savings" 11.11.24 1:35:12

15d ago1:35:12

1:35:12

Send us a text Another Thursday night finds Metal Matt and Cochise tired as fuck but still on the air ‘cause we do this for y’all. Topics include riding the bus, Cochise’s super aggro voicemail greeting, pumping your own gas, honey wine, raising the rent, and dumping food on the floor. Also a happy Veteran's Day to all our military folks out there.…

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EP.02 - Building Strong Roots: Shannon Beasley on Local SEO and Growth Strategies 54:19

21d ago54:19

54:19

In this episode of Retained Trust, host Karl Hughes sits down with Shannon Beasley, founder of Acorn to Oak Strategies, to discuss her path from a biomedical engineering student to a local SEO agency owner. Shannon shares how her experiences in project management and sales eventually led her to build a business that focuses on empowering small and …

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RPDP 35 "Cloth sausage" 11.04.24 2:15:27

22d ago2:15:27

2:15:27

Send us a text Recorded on Halloween so we tried to talk about Halloween shit but ended up talking about world economics, that election thing (a little), outies, girl sizes, circle goatees, maybe some more about politics, work, and old skate videos. =================================== Do us a solid! Like and subscribe! Send an episode to a friend! …

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EP.01 - Navigating Personal Branding with Sunny Shah: Community, Creativity, and Entrepreneurship 52:52

29d ago52:52

52:52

In this episode of Retained Trust, host Karl Hughes sits down with Sunny Shah, founder of SunnyCreators, a digital marketing and personal branding agency. At just 28, Sunny has built his name in Chicago’s entrepreneurship and creator space through authentic community-building efforts like his Chicago Dinner Club. The conversation explores Sunny’s p…

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RPDP 34 "The fab four forgot we won the war" 10.28.24 2:04:43

29d ago2:04:43

2:04:43

Send us a text We talk about Western Europe, the Revolutionary War, Metal Matt gets a rude awakening, pronouncing shit, getting thrown under the bus, armpit tarantulas, the bag, where British metal legends live, the band Robots of the Ancient World, chiropractors, beer, and sports betting. Thanks for listening! =================================== D…

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RPDP 33 "Season 2" 10.21.24 1:55:03

1M ago1:55:03

1:55:03

Send us a text Cochise and Metal Matt talk about Fresca, getting put on blast, jobs, positive mental attitude, marketing, the cuck chair in hotel rooms, pissing "on air", bologna on tortillas, oral hygiene, washing your legs, the band Stöner, and elitist cork sniffers. =================================== Do us a solid! Like and subscribe! Send an e…

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RPDP 32 "T*ts just because" 10.14.24 2:53:08

1M ago2:53:08

2:53:08

Send us a text This was recorded a few weeks ago so our bad for any dated references or whatevers. Another great episode! There's a wrap up of the wedding in MX Rev. Metal Matt did, some talk about MX in general, Western hats are discussed, some Metallica footage is discovered, Cochise and Matt take to the airwaves using our boss Rodecaster Pro II,…

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Attract, Retain & Support: ISANS Employer Supports with Kyle Turner 10:08

2M ago10:08

10:08

Learn how ISANS employer support programs can assist with hiring and retention. For more information, please contact Cliff MacDonald at cbmacdonald@isans.ca #recruitmentandretention #nsimmigration #welcomingworkplacesעל ידי ISANS, Business Workforce & Integration team

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RPDP 31 "Stupid fish" 09.23.24 1:33:13

2M ago1:33:13

1:33:13

Send us a text This week we recap the saga of Cochise in San Diego, that pesky red heifer gets discussed again, we talk about getting cereal stuck in your nose, maybe getting banned from hotels, eating pets, helping the blind, and Metal Matt doesn’t take any sh*t at the movies! =================================== Do us a solid! Like and subscribe! …

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RPDP 30 "Find a stranger in the Alps" 09.16.24 1:35:18

2M ago1:35:18

1:35:18

Send us a text Another Thursday night cast as Cochise is a headin’ down San Diego way this weekend. Metal Matt learns what a ballcuzi is and we talk about dubbing movies, being self-defecating, attending Spanish class drunk, dubbing movies, South Tacoma a.k.a. Lakewood, the motion picture soundtrack, and something about Japan music. We took bad not…

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Thank You, Retain Listeners! Share Your Thoughts for the Next Chapter 1:45

3M ago1:45

1:45

In this special episode of Retain: The Customer Retention Podcast, host Lauren DeSouza shares an important update with our loyal listeners. As we approach our two-year anniversary, the team is taking a well-deserved seasonal break to recharge and prepare for an exciting return in 2025. But before we go, we need your help! We want to know what you’v…

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RPDP 29 "Ol' Bessie's back butter booboo-moomoo" 09.09.24 2:22:19

3M ago2:22:19

2:22:19

Send us a text And we’re back! This week Cochise talks about his personal evolution into a monk, an upcoming trip to see you-know-who in you-know-where, the sleepwalking conspiracy is debunked to our collective relief, being hella judgy, government money, celibacy, and chili-stained wieners. I’m Metal Matt and I assure you I didn’t have a stroke ty…

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Gamification Expert: What’s New in Gamification, The Dark Side of Gamification & Are We Suffering From Gamification Fatigue? 33:17

3M ago33:17

33:17

In this special episode of Retain: The Customer Retention Podcast, Moe Ash, Founder and Learning Architect at The Catalyst, returns to the show. Last year, Moe joined Retain for a gamification special. Since it was so well received, we’re doing it all over again. This time, we’re asking Moe, what’s new in the world of gamification? Plus, Lauren and…

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Marketing Leader: Balancing Acquisition and Retention, Lessons from Startups vs. Corporations & The Power of Small Wins 33:18

3M ago33:18

33:18

In this episode of Retain: The Customer Retention Podcast, Lauren DeSouza interviews Francisco Bram, who leads marketing for Albertsons Companies’ Health, Pharmacy and Nutrition Businesses. Francisco, with extensive experience from Uber and Siemens, discusses the transition between large corporations and startups, emphasizing the critical role of a…

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RPDP 28 "Self-Cochise" 08.29.24 2:10:48

3M ago2:10:48

2:10:48

Send us a text This week we got ourselves a Thursday cast with Metal Matt and Cochise cracking ‘em and solving the world’s problems. We talk about more mating and dating in Aarontown, 0500 alarms, NPCs, skin tags, shitting on graves, farting in the shower, farting into a/c units, f*ckin’ on the moon, being an empath, “woo” shit, and cranberry sauce…

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Customer Experience Genius: Eight Phases of Customer Emotions, Pay Attention To Retention & Turn Customers Into Advocates 48:54

3M ago48:54

48:54

In this Greatest Hits episode, Lauren welcomes customer experience expert Joey Coleman to the podcast. Joey is the Chief Experience Composer for Design Symphony, a customer experience consultancy that helps companies create memorable and lasting experiences for their customers. He is also the author of the best-selling book Never Lose a Customer Ag…

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RPDP 27 "What's darvo?" 08.19.24 1:52:20

3M ago1:52:20

1:52:20

Send us a text We talk about space travel, space herpes, getting m*lested by senior citizens, a his/her book, Apple computers, dispatches from the land of ‘Chise squeezing 5000, eating beef based, we didn’t talk about beer, and you may have noticed a perfect shower reverb on ‘Chises track. That was on accident. =================================== D…

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Shopify Expert: Why You Need To Personalize, When To Solve Problems & How To Be Agile 31:48

4M ago31:48

31:48

In this Greatest Hits episode, Lauren is accompanied by Cole Atkinson. Cole is a Senior Product Manager at Shopify, a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size, making it easier for everyone involved. Previously, he worked as a Sales & Marketing Manager at Rubber Tree L…

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RPDP 26 "Thrizzle says this episode title shouldn't be about peeing into an empty coffee cup" 08.12.24 2:04:36

4M ago2:04:36

2:04:36

Send us a text We talk about sleepwalking, Robocop, cowboy hats and boots, “Soychise”, man anger, the devil, the spirit realm, cranking down in a Waymo, electron theory, and conduct a thorough breakdown and examination of “the texts”. =================================== Do us a solid! Like and subscribe! Send an episode to a friend! LEAVE A 5 STAR …

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Customer Feedback Specialist: The Value of Customer Feedback, How AI is Changing the Game and What Movie has the Best Marketing? 25:55

4M ago25:55

25:55

In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Prashant Mahajan, Founder of Zeta.io, a platform allowing product teams to collaborate and manage their products. They discuss the importance of customer feedback in product development, how AI is changing the game, and practical strategies for prioritizing c…

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RPDP 25 "Cochise's lumpy birthday journey" 08.05.24 2:24:07

4M ago2:24:07

2:24:07

Send us a text We recorded this one on Cochise’s birthday! As expected it is full of joy, friendly reverie, and positive vibes. We talk about Dr. Bronner’s soap, a mystery package is opened, our $20 Patreon tier (TBA), peanut-adjacent, bushes, monster bushes, a visit to Chise’s mating and dating corner, two scoops, and bustin’ a nut. ==============…

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CRM Specialist: How to Make Your Emails Stand Out, Breaking Down Lifecycle Marketing & Remember to Brighten Your Customers’ Days 30:10

4M ago30:10

30:10

In this Greatest Hits episode, host Lauren DeSouza is joined by Marketing Consultant, Elyssa Verhoogen. As a lover of lifecycle marketing, Elyssa has extensive experience in helping companies improve their customer relationships and drive revenue growth. She is currently the Senior CRM & Lifecycle Marketing Consultant at Dojo. And, prior to that, E…

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RPDP 24 "The chickens come home to f*ck" 07.29.24 3:10:50

4M ago3:10:50

3:10:50

Send us a text Just ol’ Metal Matt and ol’ Cochise on this one and it’s an absolute motherfucker! I’m talking bring your lunch cause this is three hours of podcast gold. We talk about apricot kernels, T-levels, red light therapy, the nature of reality, low vibration bullshit, a whole lot about literature, old issues of Playboy, smoking cigars on ba…

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SEO Experts: Everything You Need to Know About SEO, Why SEO isn’t Dead & Do You Know Your Audience? 32:10

4M ago32:10

32:10

In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Scott Gardner and Brent Bouldin, partners and co-founders of New Media Advisors. Together they discuss the importance of SEO in driving customer retention and growth. Scott and Brent also share valuable insights on the need for valuable content, understanding audienc…

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RPDP 23 "Patriarchy power hour" 07.22.24 1:51:00

4M ago1:51:00

1:51:00

Send us a text Cochise and Matt definitely come off like dicks on this one, luckily Thrizzle is around to set shit straight. We talk about vaginal jewelry, sex robots, how to train sex robots, Greek mythology, Gallagher too, Hulk Hogan, Carrot Top is probably the antichrist, motherfuckers Bogarting the coffee station, and freight claims. **Last 30 …

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Customer Experience Expert: Why Emotions Are Important, Changemakers Vs. Hopefuls & You Need To Meet Your Customers 38:45

4M ago38:45

38:45

In this Greatest Hits episode, Lauren is joined by customer experience expert, Jim Tincher. Jim is the Founder and CEO of Heart of the Customer, a customer experience consulting firm which seeks to map out customer journeys in order to increase engagement and loyalty. As well as leading customer engagement initiatives at Best Buy, Jim was the secon…

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RPDP 22 "A wet koala" 07.15.24 1:28:25

4M ago1:28:25

1:28:25

Send us a text Thrizzle joins us again for a lively cast recorded before that other shit happened on Saturday. We get into wearing your girlfriend’s clothes, run several dating scenarios with Cochise, Matt has another band to recommend, and much more I’m not remembering because I didn’t take notes and got really stoned after we recorded. Enjoy! ===…

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Revenue Strategies Expert: Price is an Illusion, Rethink Your Attitude to Retention & Build Things People Want to Pay For 28:04

5M ago28:04

28:04

In the latest episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Eddie Hartman, a Partner and Member of the Board at Simon-Kucher. Together, they discuss why even the coffin industry considered customer retention, how a tragic example from England in the 1800s can inspire your business’ retention strategy, why price …

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RPDP 21 "Mr. T c*ck ring feat. esteemed guest Triple Threat!" 07.08.24 1:56:38

5M ago1:56:38

1:56:38

Send us a text We’re celebrating America’s birthday in grand fashion by welcoming back the legendary Thrizzle! Hilarity ensues as we cover Cochise entering the world of online dating, a new pitch for Hamm’s beer to sponsor us, some new inventions from Cochise (don’t try and jack us or else), black church, a very particular kind of jewelry, and what…

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Customer Experience Mastermind: Wear Your Customer’s Shoes, The Love Formula & Answer The Right Questions 37:44

5M ago37:44

37:44

In this Greatest Hits episode, Lauren DeSouza speaks with customer experience mastermind Howard Tiersky, CEO of FROM, The Digital Transformation Agency. They discuss why you should put yourself in the customer’s shoes, why companies need to be more customer-centric, and what exactly the Love Formula for customer retention is! Howard is the CEO of F…

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RPDP 20 "Earth's valve hole" 07.01.24 1:43:21

5M ago1:43:21

1:43:21

Send us a text There’s a little buzz at the beginning but it goes away pretty quick, our bad on that. Anyway, strap in for another episode of Cochise and Metal Matt solving the world’s problems. This week we get into conflict-obsessed people, serious people, stupid people, dick draggers, Costco, whether or not aliens are future humans, electric car…

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Customer Experience Expert: The Feeling That Customers Want the Most, The Problem with Personalization & The Role Gratitude Plays in Customer Experience 26:41

5M ago26:41

26:41

In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Dennis Wakabayashi, the curator of the CX Hall of Fame, which celebrates the best and brightest stars in the customer experience field. Together they discuss how to look at personalization in a completely different way, the monumental impact that the feeling of an un…

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RPDP 19 "Tarantula" 06.24.24 1:49:15

5M ago1:49:15

1:49:15

Send us a text What starts a little rudderless turns into a good ol’ RPDP heater as we discuss why strawberries are bullshit, burgeritos, the way the world goes round, alpha males, and an old Labatt Blue commercial among many other wonders that can only be heard in their original context. Thanks for listening! Tell a friend! Sponsor us! ===========…

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Shopify Expert: Don’t Take Your Foot Off The Gas, Read The Room & Technology Isn’t The Answer 39:18

5M ago39:18

39:18

In this Greatest Hits episode, Lauren DeSouza speaks with John Sime, Senior Product Marketing Manager at Shopify. They discuss John’s beginnings in a hotel and how it parallels his own work, how the ambiguity of marketing makes it exciting, why technology without talent is useless, and why you need to be able to read the room instead of constantly …

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RPDP 18 "Girl scout cookie moms" 06.17.24 1:44:15

5M ago1:44:15

1:44:15

Send us a text We talk about haircuts, how a stoned Metal Matt catastrophically halted a Mickey D’s on accident, hating on shit, artist shit, what retirement isn’t going to look like for us, Bible story time with ol’ country boy Cochise, and an in-depth examination of the mating rituals of a particular Star Trek species. Not too damn bad for a Tues…

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Customer Success Head: Why You Should be Investing in Personal Branding, How Understanding Consumer Psychology Changes the Game & Who Are the Most Admired Brands 30:35

6M ago30:35

30:35

In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Rachel Franklin-Heys, Head of Client Success at Pikkal & Co, to discuss how understanding consumer psychology can change the way that companies treat their customers. Together, Lauren and Rachel talk through the power of personal branding through storytelling…

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RPDP 17 "The magic bullet of puke" 06.10.24 1:32:52

6M ago1:32:52

1:32:52

Send us a text A message from Metal Matt: Out of respect to our esteemed listeners I must issue a warning that this episode is pretty gross. Anyway, we also talk about wearing someone else’s pants, homemade BBQ sauce, how the 90's was probably the coolest decade, and weirdly enough the NBA. Enjoy! =================================== Do us a solid! …

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Customer Experience Legend: The Power of Listening, Obsess Over Retention & Why Social Media is the Great Equalizer 28:55

6M ago28:55

28:55

In this Greatest Hits episode, Lauren is joined by New York Times best-selling author, Dave Kerpen. As a serial entrepreneur, Dave spins many plates. One of which is being the Co-founder and Executive Chairman of Apprentice, a platform connecting entrepreneurs with smart and motivated college students. Dave is also a renowned international keynotes…

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Customer Service Rockstar: Understanding Neurodiversity, How to Retain Neurodiverse Employees & Customers & How to Understand Your Audience 22:41

6M ago22:41

22:41

In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza talks with Peter Shankman, a six-time bestselling author, entrepreneur, keynote speaker, and host of the Faster than Normal podcast. Together, Lauren and Peter discuss how companies can retain neurodiverse employees while also creating neuro inclusive workplaces, how to …

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RPDP 16 "Live from Bro Down 2024 with immortal special guest Triple Threat!!!" 05.27.24 2:12:03

6M ago2:12:03

2:12:03

Send us a text This is an unprecedented gala RPDP event! Cochise is live in studio! We also have none other than Triple Threat live in the fuckin’ studio! This is the wildest RPDP yet! Topics include a recap of Bro Down 2024 from the fine city of Chandler, AZ, near miss vomit burps, racks of beer, West Coast Style IPAs, we fucking saw the legendary…

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The Godfather of Customer Experience: Don’t Forget To Be Human, Find Your Superpowers & Bring Empathy To Work 28:56

6M ago28:56

28:56

In this Greatest Hits episode, Lauren is joined by customer experience expert, Bruce Temkin. As the Head of Qualtrics XM Institute, Bruce works with the world’s most comprehensive resource for experience management professionals. Often referred to as the “Godfather of Customer Experience”, Bruce is renowned for defining and propelling the disciplin…

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RPDP 15 "American ninja dragon slayer" 05.20.24 1:38:37

6M ago1:38:37

1:38:37

Send us a text We talk about pissing on cars from freeway over ramps, strip club etiquette, should you always get excited about tits, why to be careful with church chicks, more shit about church, drinking out of cups, total recall, how not to make an ass out of yourself if you get wasted, and fighting dragons. =================================== Do…

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Welcome to Attract, Retain, Support 1:19

7M ago1:19

1:19

Are you busy building your business, but can’t find the talent you need to sustain your growth? Look no further than ISANS supports for employers to help attract and retain immigrant talent.על ידי ISANS

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Email & SMS Guru: Dominating the Wild West of Email Marketing, The Power of User-Generated Content & Why Your Email Marketing Campaigns Aren’t Working 26:43

7M ago26:43

26:43

In this Retain: The Customer Retention Podcast episode, Lauren DeSouza talks with Ben Billups, founder of NOBLE, a leader in the email marketing industry. Join them as they discuss actionable tactics for email & SMS deliverability, like finding your local maximum, how to stay on top of future industry updates, explain why some email marketing campa…

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