Retention ציבורי
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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Hosted by Bryan Cush, MS, Co-Founder of Tidal Health Group, a digital marketing agency specializing in healthcare. He is accompanied by Jay Parkinson, MD, Chief Medical Officer of Sana, a health plan that delivers high-quality healthcare while keeping costs down. The show focuses on the cross sections of marketing, patient experience and product development. They explore strategies for providing high-quality care and enhancing patient experience and retention through cutting-edge technologie ...
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We’re experiencing a shift in the way we work. Employees are feeling burned out – more than ever before. Disengagement is rising. And it's become increasingly clear that most employers simply aren’t meeting their people’s needs. All of this has culminated in ‘The Great Resignation,’ with millions of workers leaving their jobs and employers scrambling for solutions. But this is only the beginning. We're facing a revolution in how we approach work. A new kind of employee experience is long ove ...
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A Perfect Blend: Customer Retention is MB Usable Security's customer retention-focused podcast. We'll brainstorm and strategize how brands can use the CUVE Framework, the Wine Vat Approach, to increase customer retention. CUVE stands for Customer Experience, Usable Security aka user-friendly cybersecurity, Voice/Conversational AI, and data-driven Experimentation. Sometimes we'll have guests on to brainstorm how they can use emerging technologies [like Robotic Process Automation (RPA), voice ...
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100% unfiltered, tactical Retention advice for eCommerce and DTC brands from those who have "been there, and done that." We help you serve & maintain your current customers you spent so much money on acquiring with paid ads to increase lifetime value and customer satisfaction.
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Don't be that business owner left scratching your head, wondering why your industry colleague got $400,000 and you didn't when the Employee Retention Tax Credit fully sunsets in 2024. In this limited focus, ERC Masterclass, listen as tax attorney and ERC specialist, Travis Watkins, bust through the rumors and the complexity of the ERC, so you can get to that free $26,000 per employee you kept during the pandemic and beyond, before the program is gone forever.
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What does it take to become an acclaimed business leader? How can you use the Nice Method to retain talent and improve communication and company culture? “Nice” is a show filled with candid conversations about communication, collaboration, community, kindness, and *nice* leadership. Join keynote speaker, author, and founder of Futureforth.com, Dave Delaney, as he speaks with brilliant minds in business and life to discuss topics like the Great Resignation, employee retention, company culture ...
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show series
 
On the latest episode of Retain: The Customer Retention Podcast, host Lauren DeSouza is joined by Mark Ross-Smith, the CEO and Co-Founder of StatusMatch.com, a platform that allows travelers to obtain elite status with airlines and hotels by matching their existing status with other loyalty programs. Mark is a seasoned executive with over 20 years …
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Show Notes: Join hosts Bryan Cush and Jay Parkinson with guest Jared Johnson, a 30-year healthcare marketing veteran and host of Healthcare Rap podcast, as they discuss the importance of meeting evolving consumer expectations in healthcare. Jared highlights the shift from consumer choices to expectations, the demand for consumer-friendly options, a…
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The world of game design is a complex landscape, filled with challenges and opportunities. One of the key aspects that often gets overlooked is the importance of user experience and monetization strategies. In this episode, Tom and Neil dive into these crucial elements and offer actionable insights to elevate your game development process.…
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Ever wondered how a LinkedIn co-founder approaches trust in the world of remote work? Dive into an intimate conversation between John and Eric Ly, a tech entrepreneur who transitioned from co-founding one of the world's most influential networking platforms, LinkedIn, to redefining background checks with his new venture, KarmaCheck. In this episode…
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This time on Retain: The Customer Retention Podcast, Lauren sits down with Dave Norton. Dave is a customer experience expert and the Founder of Stone Mantel, a consultancy focused on experience strategy and design. For the last twenty years, Dave has helped companies like Royal Caribbean, Marriott, US Bank and Best Buy set new standards for custome…
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Show notes: In this episode, hosts Bryan and Jay welcome guest speaker Dr. Zeev Neuwirth to discuss the importance of putting patients first and embracing customization in healthcare. Dr. Neuwirth emphasizes the need to recognize individual patient needs, moving away from a one-size-fits-all approach. He highlights successful examples of specialize…
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Dive into the heart of modern corporate culture with Shane Jackson, President of Jackson Healthcare—a multi-billion dollar giant. This episode unravels the unique, purposeful strategies driving Jackson Healthcare's success in an age where employees have an abundance of choices. Shane shares firsthand insights into the challenges and opportunities o…
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For this episode of Retain: The Customer Retention Podcast, we’re doing a gamification special! So, who better to join host Lauren DeSouza than gamification expert Moe Ash. Moe is the Founder and Gamification Designer at The Catalyst, an innovative learning and development company that focuses on empowering individuals and organizations through tra…
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Show Notes: In this episode, Bryan Cush interviews Jerry Hobbs, a seasoned healthcare marketer with over 30 years of experience. Jerry is the co-founder and CEO of Prairie Dog, a healthcare marketing agency that specializes in creating market-oriented strategies for healthcare organizations.Jerry and Bryan discuss the importance of market orientati…
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How do you maintain a sense of culture in a university of more than 40,000 students across over 180 programs, as well as with the faculty and staff? In today’s episode, John sits down with Karen McDonnell, Chief Human Resources Officer at Kennesaw State University (KSU). KSU started 60 years ago as a two-year community college. Today, it is a docto…
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Yael Yakomi, a mobile gaming expert, dives into the significance of personalization in mobile games. She emphasizes the enhanced gaming experience that personalization can offer and discusses the challenges and innovative solutions in implementing it. Yael also provides insights into future trends, including AI-driven personalization, and highlight…
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In the new episode of Retain: The Customer Retention Podcast, host Lauren DeSouza is accompanied by customer experience expert and Chief Experience Officer at The Experience Maker, Dan Gingiss. Dan has over 20 years of experience in customer experience, and has held various leadership positions in marketing at companies such as McDonald's and Human…
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Show notes: Join Bryan Cush and Jay Parkinson in this captivating podcast episode as they interview Bethany Hale, a seasoned marketer with a strong background in consumer-focused industries. The conversation centers around the imperative of being consumer-first, with a particular focus on the healthcare industry. Bethany sheds light on the broken s…
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Imagine having a clear path to your very own 'Emerald City', a shared vision that motivates and inspires every single member of your team. On today’s episode, we sit down with Ron Daugherty, President and CEO of Daugherty Business Solutions, as he reveals just how this can be achieved. Daugherty Business Solutions has achieved remarkable recognitio…
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Join hosts Bryan and Jay as they discover a world of care journeys and patient experiences in an engaging podcast episode featuring Teri Sun, Chief Strategy Officer at White Rhino. With a background in neuroscience and psychology, Teri provides valuable insights into the significance of emotional support and effective communication in healthcare. T…
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In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza is joined by Anatoliy Labinskiy, the Founder of GSM Growth Agency, a digital marketing agency that aids ecommerce companies achieve growth. Anatoliy’s personal journey exemplifies how determination, self-teaching and resilience can lead to success. He’s always been eager…
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How does a company with more than 13,000 people create a thriving workplace culture across multiple locations? Today, John Duisberg sits down with Linda Matzigkeit, Chief Administrative Officer at Children’s Healthcare of Atlanta. Children’s diverse workforce of over 13,000 people work across three hospitals, eight urgent cares, and many other ambu…
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The Nice Podcast is brought to you by Futureforth.com. We teach leaders to improve employee retention, communication, and culture with the Nice Method™. Jason Falls is the EVP of Marketing for CIPIO.ai; hosts the widely-downloaded Winfluence podcast; is the author of three books; and is the executive producer of the Marketing Podcast Network. What …
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In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza is joined by Laura Munkholm. Laura is the President and Co-founder of Walla, a boutique studio software built to save time, capture more revenue, and delight your clients. Laura has first-hand experience consulting with hundreds of clients and is an internationally recog…
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Join co-hosts Bryan Cush and Jay Parkinson as they delve into the latest healthcare consumer habits and trends with Reed Mollins, Senior VP of Digital Services at Press Ganey, in this episode. The conversation covers the rise of online research as the primary source for healthcare providers, the impact of friction on patient experience ratings, and…
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In this episode, Bryan & Jay speak with Marc Needham, Chief Growth Officer at Combinaut, about healthcare marketing and patient acquisition. Marc shares insights on common problems in healthcare marketing and how his platform helps marketers track the effectiveness of their efforts by analyzing the digital user journey. They dive into the data from…
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In this podcast episode, Bryan & Jay speak with Matt Fitzgerald, the Chief Marketing Officer of Tend, and discuss the challenges of patient acquisition in the healthcare industry and how patient expectations are increasing due to technological improvements and increased investment. Matt also emphasizes the importance of understanding consumer loyal…
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In today’s episode, John Duisberg chats with Demetris White Cheatham, Chief of Staff to the CEO at GitHub. Discover how GitHub's innovative approach to open sourcing knowledge and building a vibrant community is revolutionizing the tech industry's approach to Diversity, Equity, and Inclusion (DEI). Demetris shares insights into GitHub's transition …
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Nick Westergaard is an author, educator, and speaker. He’s spent his career building standout brands at organizations of all sizes—from small businesses to Fortune 500 companies to President Obama’s Jobs Council. The Nice Podcast is brought to you by Futureforth.com. We teach leaders to improve employee retention, communication, and culture with th…
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Joakim Hoglund, Head of Studio at Fun Rock, shares insights on designing games for a target audience and the importance of understanding user needs. This episode doesn't disappoint. Tom and Joakim talk about: Designing games for a target audience and understanding player needs Challenges of creating games for a region you aren't familiar with Fun R…
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In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza is accompanied by Ron Kaufman, the CEO of Uplifting Service. As a keynote speaker and author who’s considered an authority on all things customer service, Ron has helped transform the cultures of many global brands, including Microsoft, Xerox, and Coca-Cola. He is the au…
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This episode's guest, Kerri Schrader, is founder of Mixtroz and an Inc. Female Founder 100 Honoree in 2022. We discuss how she is a 3x surTHRIVOR: open heart, breast cancer and entrepreneurship as a black woman. We also brainstorm to use Alexa as an accessibility aid at professional networking events. A Perfect Blend: Customer Retention is powered …
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What happens when a company goes from a single office to a team of more than 300 employees covering more than half the country, during a pandemic? How do you maintain a strong company culture during such an incredible journey? Today, John sits down with Whitney Hoffman-Bennett, Senior Vice President of People and Culture at CallRails. During the pa…
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This time on Retain, Lauren welcomes customer experience expert Joey Coleman to the podcast. Joey is the Chief Experience Composer for Design Symphony, a customer experience consultancy that helps companies create memorable and lasting experiences for their customers. He is also the author of the best-selling book Never Lose a Customer Again, which…
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The Nice Podcast is brought to you by Futureforth.com. We teach leaders to improve employee retention, communication, and culture with the Nice Method™. Book Dave to speak at your next company event or conference at davedelaneyspeaks.com. Diana Kander is a serial entrepreneur who entered the US as a refugee from Ukraine at the age of eight. Today, …
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Businesses are often looking for ways to increase revenue while keeping costs low. For many companies, payroll can make up 30% or more of your gross revenue. So how can investing in exceptional individuals drive sustainable growth for a company? In today’s episode, I sit down with Mike Kaeding, CEO of Norhart to talk about that and more. Norhart is…
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On the latest episode of Retain, Lauren is accompanied by Sabrina Buus. Sabrina is the Marketing Director for Sephora in Germany, Switzerland, and Scandinavia. Sephora is a French multinational beauty retailer that specializes in makeup, skincare, fragrance, and hair care products. Sabrina is an experienced marketing and branding expert known for h…
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The Nice Podcast is brought to you by Futureforth.com. We teach leaders to improve employee retention, communication, and culture with the Nice Method™. Shirley Bloomfield is the CEO of NTCA - The Rural Broadband Association, and a huge fan of collaboration, partnerships, and getting broadband to all Americans. What we talked about... What is the N…
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This episode's guest, Ali Pinch, is a conversational designer for one of Australia's largest retailers. We discuss how she accidentally fell into conversational AI and brainstorm how physical store retailers can extend their post-purchase experience with chatbots. A Perfect Blend: Customer Retention is powered by MB Usable Security, LLC, and hosted…
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The Mastering Retention Podcast recently featured an episode discussing how Live Ops work in the context of Web 3 games. The guest speaker was Patrick Gorrell, the Chief Technology Officer of Splinterlands, which is a trading card game hosted on the blockchain.על ידי UserWise
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What does it take to create a progress-based culture in the workplace? In this episode of The Great Retention, I sit down with Tanisha Tulloch, Chief People Officer at EZRA Coaching, to discuss the key components of building a progress-driven organization. Tanisha is a successful executive-level Human Resources Leader, Consultant, and Advisor with …
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Tom Hammond interviews Meric Atesalp, Senior Product Manager at Pixelberry. They discuss game evaluation, ways to evaluate new games, and how to determine if a game will perform well. Meric also talks about his role as a product manager, the skills and competencies that are necessary to become a good game product manager, and what he learned from h…
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This time, Lauren is joined by Devam Hirpara, an Ecommerce and CRM Specialist at L’Oreal, the largest cosmetics and beauty brand in the world. At L’Oreal, Devam collaborates with advertisers, marketers, and stakeholders to drive ecommerce success and digital understanding. In the episode, Lauren and Devam discuss why customer segmentation is so use…
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The Nice Podcast is brought to you by Futureforth.com. We teach leaders to improve employee retention, communication, and culture with the Nice Method™. Fred Stutzman is the Founder and CEO of Freedom, software that helps you be more focused and productive by blocking distractions. Stutzman holds a Ph.D. in Information Science from the University o…
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In the latest episode of the Mastering Retention Podcast, Neb Mitrikeski, a veteran game designer and product manager, talks about his journey into game design, from making super casual games to working on complex game economies. He also discusses the Ketchup mechanic problem in RPG and hero collector games and how games can address it. Plus, he sh…
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Are you struggling to keep your remote team connected and engaged? Do you want to know how to create a positive employee experience that leads to a more engaged workforce? In today’s episode of The Great Retention, John Duisberg speaks with Angelique Hamilton, Vice President of People at Circulo Health and Founder of HR Chique Group, about how to n…
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In the latest episode of the Mastering Retention Podcast, user experience expert Neil Edwards discusses the brilliant user experience design of Marvel Snap. Edwards is the co-founder and head of UX at a full-service design studio in the video game space. Marvel Snap’s core gameplay is described as phenomenal, not just as an engaging, emotional, and…
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On the latest episode of Retain, Lauren is accompanied by Cole Atkinson. Cole is a Senior Product Manager at Shopify, a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size, making it easier for everyone involved. Previously, he worked as a Sales & Marketing Manager at Rubber Tree…
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This week's guest is Alvaro Duarte, VP Casual Games at Voodoo. In this episode, Alvaro reveals Voodoo's business model, unique approach to game development, and the screening process for Voodoo's games. Voodoo has a unique approach to game development, releasing games that are in a "sooner state of product" and then iterating on them after they are…
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In today’s episode, Prem Bhatia speaks with Roger Barnett, CEO of MessageGears, a customer engagement startup based in Atlanta GA, about the importance of culture in building and scaling a business. Roger shares that every company has a culture, and leaders who do not prioritize culture are neglecting an essential part of their business that affect…
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This time, host Lauren DeSouza is joined by Marketing Consultant, Elyssa Verhoogen. As a lover of lifecycle marketing, Elyssa has extensive experience in helping companies improve their customer relationships and drive revenue growth. She is currently the Senior CRM & Lifecycle Marketing Consultant at Dojo. And, prior to that, Elyssa helped with th…
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The Nice Podcast is brought to you by Futureforth.com. We teach leaders to improve employee retention, communication, and culture with the Nice Method™. Andrew Kintz is Executive Vice President of the Music Industry Group and Private Client Services at First Horizon Bank. What we talked about... Andrew Kintz started working at Sun Trust Bank in 199…
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In this episode of the Mastering Retention Podcast, host Tom Hammond speaks with Antanina Livingston, a product manager and liveops extraordinaire! Antanina shares her insights on how to approach feature and event planning, the importance of understanding player needs, and how to manage burnout in the liveops team. She also discusses the challenges…
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When was the last time you were able to gauge the happiness of your employees, as well as how much they feel a sense of community, appreciation, and belonging within your organization? When Kiley Skadburg, Chief Marketing Officer of The Iowa Clinic, saw their People Leadership team was looking for new ways to elevate the employee experience in thei…
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Lauren is joined by customer experience expert, Jim Tincher. Jim is the Founder and CEO of Heart of the Customer, a customer experience consulting firm which seeks to map out customer journeys in order to increase engagement and loyalty. As well as leading customer engagement initiatives at Best Buy, Jim was the second person in the world to receiv…
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