"Smoke Break" is a weekly micro-podcast delivering essential training tips for convenience store sales associates in just 5-10 minutes. Host Mike Hernandez shares practical advice, real-world scenarios, and actionable strategies to help you excel in your role and advance your career. Perfect for listening during your break, each episode tackles key topics like customer service, store operations, and professional development. Turn your smoke break into a power-packed learning session!
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The ON DEMAND 45-hour Florida Real Estate Sales Associates Post-Licensing Course sets the standard for real estate education in Florida. Recently updated to reflect changes in Florida law, this latest version offers expanded discussions on lead generation, fair housing laws, and financing, with examples using the NEW Loan Estimate and Closing Disclosure forms which have replaced the Good Faith Estimate (GFE) and Settlement Statement (HUD-1) forms. Special learning features include action lis ...
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Episode 12: Handling Emergency Situations Like a Pro
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4:58
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4:58Smoke Break - Episode 12: Handling Emergency Situations Like a Pro Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for responding to emergency situations with confidence and professionalism. Learn how to protect yourself, your team, and your customers during unexpected events. Episode Overview Master responses…
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Episode 11: Staying Safe and Sharp During Late-Night Shifts
4:58
4:58
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4:58Smoke Break - Episode 11: Staying Safe and Sharp During Late-Night Shifts Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for maintaining both personal safety and quality customer service during overnight shifts. Learn practical techniques for staying alert, managing unique night-time situations, and creating …
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Episode 10: Mastering the Rush Hour Rush
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5:08
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5:08Smoke Break - Episode 10: Mastering the Rush Hour Rush Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for handling peak business periods with efficiency and professionalism. Learn how to transform chaotic rush hours into smooth operations while maintaining quality customer service. Episode Overview Master ess…
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Episode 9: Building Lasting Customer Relationships
5:39
5:39
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5:39Smoke Break - Episode 9: Building Lasting Customer Relationships Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for creating genuine connections with regular customers. Learn how to transform routine transactions into meaningful relationships that benefit both customers and your store. Episode Overview Master…
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Episode 8: Mastering the Art of Difficult Customer Situations
4:45
4:45
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4:45Smoke Break - Episode 8: Mastering the Art of Difficult Customer Situations Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for handling challenging customer interactions with professionalism and skill. Learn how to turn difficult situations into opportunities for building customer loyalty. Episode Overview Ma…
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Episode 7: Taking Your Customer Service to the Next Level
5:59
5:59
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5:59Smoke Break - Episode 7: Taking Your Customer Service to the Next Level Episode Duration: 8 minutes Join host Mike Hernandez as he shares advanced customer service techniques that transform good service into exceptional experiences. Learn practical strategies to enhance your customer interactions and build lasting connections. Episode Overview Mast…
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Episode 6: Turning Product Knowledge into Sales Magic
4:29
4:29
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4:29Smoke Break - Episode 6: Turning Product Knowledge into Sales Magic Episode Duration: 8 minutes Join host Mike Hernandez as he reveals how to transform your product knowledge into successful sales interactions. Learn practical techniques for creating memorable customer experiences that drive sales and build loyalty. Episode Overview Master essentia…
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Episode 5: Smart Selling Techniques for Success
4:40
4:40
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4:40Smoke Break - Episode 5: Smart Selling Techniques for Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical selling techniques that help you better serve customers while increasing sales. Learn how to transform basic transactions into valuable customer interactions that benefit everyone. Episode Overview Master essenti…
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Episode 4: Mastering Your Product Knowledge
4:37
4:37
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4:37Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for building your product expertise and using it to create better customer experiences. Learn how to transform basic transactions into valuable customer interactions through deep product knowledge. Episode Overview Learn essential skills for: Building comprehensi…
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Episode 3: Mastering Advanced Customer Service Techniques
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5:04
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5:04Join host Mike Hernandez as he shares proven strategies for creating and maintaining exceptional customer service standards in your convenience store. Learn how to train your team in advanced service techniques that will set your store apart from the competition. Episode Overview Master essential aspects of customer service leadership: Training sta…
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Episode 2: Making the Most of Your Convenience Store Career
5:13
5:13
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5:13Smoke Break - Episode 2: Making the Most of Your Convenience Store Career Episode Duration: 7 minutes Join host Mike Hernandez for another insightful episode of "Smoke Break," your go-to podcast for convenience store career development. In this episode, we explore the hidden opportunities and advantages of working in the convenience store industry,…
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Episode 1: Welcome to Convenience Store Operations
6:01
6:01
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6:01Join host Mike Hernandez for the premiere episode of "Smoke Break" where he introduces the fundamentals of convenience store operations and essential customer service skills. Learn what makes convenience stores unique, how to handle common workplace scenarios, and tips for creating positive customer experiences. Show Notes: Introduction to convenie…
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45 Post Unit 14 Analyzing and Managing Investment Property
19:29
19:29
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19:2945 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 13 Closing Real Estate Transactions
16:26
16:26
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16:2645 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 12 Acquiring Financing for the Property
11:34
11:34
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11:3445 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 11 Exploring Mortgage Alternatives
12:33
12:33
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12:3345 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 10 Writing and Presenting the Offer
10:58
10:58
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10:5845 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 9 Sales and Option Contracts
17:19
17:19
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17:1945 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 8 Working With Buyers
24:23
24:23
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24:2345 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 6 Making the Listing Presentation
10:59
10:59
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10:5945 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 5 Pricing the Property to Sell
10:46
10:46
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10:4645 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 4 Prospecting for Listings
24:00
24:00
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24:0045 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 3 Business Planning and Time Management
17:33
17:33
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17:3345 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 2 Fair Housing and the Americans with Disabilities Act
10:09
10:09
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10:0945 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Post Unit 1 Legal Issues and Risk Management
29:06
29:06
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29:0645 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
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45 Hour Post-Licensing Education for Florida Real Estate Sales Associates Intro
5:40
5:40
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5:4045 Hour Post-Licensing Education for Florida Real Estate Sales Associates Tenth Edition by Edward J. O'Donnell follow the Florida Legislature’s mandate to increase the professionalism of licensees. You have three choices to purchase. 1) a physical book or 2) a eBook or 3) the online class At the beginning of each section is an introductory paragrap…
…
continue reading