הפודקאסטים הטובים ביותר ב-Wonder Of WOOO (2024)

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Ep 8: What's In Your Hand? 22:49

1d ago22:49

22:49

In this episode, we take a moment to pause and reflect on how we can approach the day with a fresh perspective. By exploring examples of stewardship, we introduce a mindset that can help ease pressure and anxiety, offering a more balanced and positive outlook for your daily life.על ידי Ed Howie & Darryl Zavodny

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Ep 7: ‘It’s Not About The Pickles’ - Your Credo To Dig Deeper Into Customer Complaints 24:16

6d ago24:16

24:16

Within Chick-fil-A, Darryl has had countless experiences where guests have what appears to be disproportionate anger to an an offense (ex. pickles on a sandwich). Curiosity and care have been a panacea to this and have enabled him to WOOO better over timeעל ידי Ed Howie & Darryl Zavodny

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Ep 6: What You Can Learn From The Airline Industry About Picking Your Favorites 25:09

9d ago25:09

25:09

Not all customers are created equally. It’s important to be able to identify the segments of your customer base and treat EACH of them with an appropriate WOOO response.על ידי Ed Howie & Darryl Zavodny

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Ep 5: Flossing and Compound Interest. They're Not Fun but Can Help Retain Profits 22:39

14d ago22:39

22:39

Let’s call it what it is… Compound interest feels an awful lot like flossing -I should do it but it feels lame. Plus there’s not a direct consequence TODAY if I don’t. This episode explains why it matters over time.על ידי Ed Howie & Darryl Zavodny

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Ep 4: All Magic Starts With The Customer 23:25

16d ago23:25

23:25

This episode might seem banal but it is critical to underscore that the first O of WOOO is “others”… it starts with them… we dare not forget thatעל ידי Ed Howie & Darryl Zavodny

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Ep 1: What Is WOOO & What Does It Do For Me & My Business? 23:58

22d ago23:58

23:58

This episode creates the problem… Any “brand” is sustained or tarnished by experiences over time and WOOO is the answer.על ידי Ed Howie & Darryl Zavodny

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Ep 2: Is Your Brand More Than A Logo? 23:00

22d ago23:00

23:00

This episode provides WOOO as the answer to the brand problem (above) by suggesting that intentionality, over time, winsעל ידי Ed Howie & Darryl Zavodny

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Ep 3: Importance Of Intentional, Consistent Human Service In Chick-Fil-A That Applies To Any Business 24:09

22d ago24:09

24:09

Drawing from Ed's experience at Chick-fil-A and H-E-B, they emphasize the importance of building strong customer relationships and consistently delivering exceptional experiences. The core message: focus on delighting current customers, not just acquiring new ones.על ידי Ed Howie & Darryl Zavodny

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פודקאסטים בנושא Wonder Of WOOO

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1
The Wonder of WOOO

Ed Howie & Darryl Zavodny

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Ep 8: What's In Your Hand? 22:49

1
Ep 7: ‘It’s Not About The Pickles’ - Your Credo To Dig Deeper Into Customer Complaints 24:16

1
Ep 6: What You Can Learn From The Airline Industry About Picking Your Favorites 25:09

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Ep 5: Flossing and Compound Interest. They're Not Fun but Can Help Retain Profits 22:39

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Ep 4: All Magic Starts With The Customer 23:25

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Ep 1: What Is WOOO & What Does It Do For Me & My Business? 23:58

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Ep 2: Is Your Brand More Than A Logo? 23:00

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Ep 3: Importance Of Intentional, Consistent Human Service In Chick-Fil-A That Applies To Any Business 24:09

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