הפודקאסטים הטובים ביותר ב-Career Success Coach (2024)

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44. Career Killers in Customer Success: 3 Silent Threats You Need to Know About 33:00

7h ago33:00

33:00

Are your actions inadvertently holding back your Customer Success career? While I usually share ways for you to grow your career, this episode takes a different turn as I highlight potential career killers. I am going to reveal three silent threats that could be sabotaging your career growth without you even realizing it. You’ll learn about actiona…

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43. How to Impress Customer Success Hiring Managers in 2025 - their words, not mine! (Part 2) 26:09

2d ago26:09

26:09

Do you have what it takes to impress Customer Success hiring managers heading into 2025? We certainly have the information for you, and it has come straight from the mouths of current hiring managers. In this second episode of our two-part series, we cover five more key findings from our interviews with current Customer Success hiring managers, inc…

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42. What CS Hiring Managers Really Want in 2025 (Part 1) 27:55

17d ago27:55

27:55

What are Customer Success hiring managers looking for in candidates in 2025? The best way to find out is by asking them directly, and that's exactly what we've done. In part one of this two-part series, I share five major findings directly from Customer Success hiring managers across various industries. We’ll discuss the evolving partnership betwee…

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41. AI in Your Job Search - Dos and Don'ts for Customer Success Roles 29:01

24d ago29:01

29:01

Is it ok to use AI in your job search? While the thought of being able to get AI to write your resume and cover letter may seem tempting, you will want to listen to these insights first! I'll be covering the four do's and don'ts of using AI in your job search for customer success roles, drawing insights from recent interviews with hiring managers a…

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40. Avoiding Job Search Burnout: Strategies for a Sustainable Job Hunt 30:51

1M ago30:51

30:51

Are you about to lose your mind with your job search? If you have been feeling like you are reaching job search burnout, then I have the tips for you! I am sharing seven quick tips that you can implement into your job search so that you can keep your sanity as much as possible and prevent yourself from burning out. From setting small, achievable go…

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39. From Invisible to Indispensable: A CSM's Guide to Impressing Leadership 33:28

1M ago33:28

33:28

Have you relied solely on your ability to do your job well to get you noticed by leadership? When it comes to standing out, this just isn’t enough, so in this episode, I will walk you through how to go from invisible to indispensable. I'm giving you three easy strategies to impress your leadership team and change the trajectory of your career for t…

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38. How to switch industries as a CSM 25:07

1M ago25:07

25:07

Are you feeling stuck in a certain sector in your CS career? If you are ready to grow your Customer Success Manager career in a different industry, I will show you how. I am sharing with you five game-changing strategies that can help you make a successful industry switch. From leveraging even the smallest relevant experiences to crafting a foolpro…

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37. The Gold Standard: Inside Our Top-Tier Coaching Programs 33:51

2M ago33:51

33:51

Are you thinking about joining one of our coaching programs? First off, great choice! But you might wonder, with all the options available, why choose us? In this episode, I'll explain why our program is considered the gold standard in Customer Success coaching. You'll get insights into the expertise that my team and I bring to the table, including…

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36. 8 Metrics You Need To Track To Propel Your CSM Career 39:20

2M ago39:20

39:20

If you are ready to propel your Customer Success Manager career, you would know that data is the key. But what do you do if you feel held back regarding metrics, data, and numbers based on what your company shares with you? Then I’ve got you covered. In this episode, I'm breaking down exactly what data points and metrics you should be tracking to g…

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35. Driving Customer Adoption: The Career-Killing Mistake Most CSMs Make 33:12

2M ago33:12

33:12

The way you're talking about driving customer adoption isn’t what hiring managers or Customer Success leaders—who hold the keys to your promotion—want to hear. This is a common issue I see multiple times a week, and in this episode, I’ll show you exactly what you should be doing instead. We’ll dive into the often-overlooked strategies behind succes…

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34. Nail Your Elevator Pitch: Avoid These 5 Interview-Killing Mistakes 32:29

2M ago32:29

32:29

Have you nailed your elevator pitch? What if I told you that if you can recite your pitch in your sleep, you have a huge problem? In this episode, I'll explain why it’s crucial to wave goodbye to generic elevator pitches. I’ll reveal the five most common mistakes that I commonly see and provide actionable strategies to elevate your pitch to the nex…

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33. The $150K Resume: What Sets Apart Top Customer Success Earners 33:39

3M ago33:39

33:39

What does it take to earn $150K in Customer Success right now? I am so excited to share this episode with you as I am sharing exactly what ten of our clients had on their resumes to land $150K job roles. In this episode, we're diving deep into the key strategies and metrics that distinguish high earners, from upsell expansion and churn prevention t…

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32. Becoming Layoff-Proof: Securing Your Place in a Volatile Market 33:59

3M ago33:59

33:59

Is it really possible to become layoff-proof? While no job can guarantee complete security, this episode offers actionable steps to help you become indispensable, even in today’s volatile market. We’ll explore strategies you can implement immediately to minimize your chances of being laid off. I’ll also provide tips on how to prepare for the possib…

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31. 4 Exciting Customer Success Career Paths To Consider 36:51

3M ago36:51

36:51

Are you feeling lost in your customer success career? Do you look around and see everyone else with clear direction while you're unsure of your next step? I've been there too. That's why, in this episode, I will explore the customer success career paths you should know about. I’ll break down four exciting customer success career paths to help you n…

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30. Use this easy trick to leave a lasting impression in your next interview 21:20

3M ago21:20

21:20

Do you want to leave your next job interview with a lasting impression? Well then, it’s time to stop asking the same boring questions that everyone else asks, and in this episode, I am going to show you how. I’ll share a simple yet powerful trick to transform how you approach the closing questions. This will help you stand out from the competition,…

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29. 6 tips for dealing with rejection in your job search 27:41

4M ago27:41

27:41

Are you struggling with job search rejection? Feeling demotivated and exhausted from the constant "no's”? Then this episode is an absolute must-listen! In this episode, I'll be revealing my top 6 tips for dealing with rejection in your job search. From gamifying rejection to acting like a scientist, I'll share practical strategies to help you stay …

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28. Expedite your path to promotion by building this habit 43:33

4M ago43:33

43:33

Are you ready to expedite your path to promotion and take control of your career growth? Have you ever wondered how to effectively self-advocate at work without feeling like you're bragging? Then this episode is an absolute must-listen for you! I am going to walk you through the critical habit of self-advocacy and provide four actionable strategies…

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27. Sharing 8 real-life successful salary negotiations (Audience Q&A Part 2) 38:30

4M ago38:30

38:30

Are you ready to negotiate a salary that truly reflects your worth? We’re diving into part two of our audience Q&A, focusing on successful salary negotiations for your next job offer. I’ll share eight real-life success stories to provide you with the tools you need to secure the best job offer possible. Expect actionable advice on negotiating every…

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26. Answering your burning questions about negotiating salary (Audience Q&A Part 1) 36:02

4M ago36:02

36:02

Is there something holding you back when it comes to negotiating salary? My LinkedIn messages have been filled with questions about this, so in this episode, I am answering all your burning questions. I’m sharing practical tips and strategies to help you confidently advocate for what you deserve. From the perfect timing to how to frame your request…

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25. 4 Things to prioritize if you want to get promoted to Enterprise Customer Success 46:50

5M ago46:50

46:50

Do you have your eye on a promotion to mid-market or Enterprise Customer Success? If the answer is yes, then this episode is your go-to guide on the key skills you should be prioritizing that Hiring Managers value most! I’m diving into four essential things that can set you apart and accelerate your path to promotion. From mastering strategic accou…

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24. Step by step: How to prepare for behavioral interviews 30:19

5M ago30:19

30:19

Does the thought of a behavioral interview make you uneasy? If you are feeling intimidated by the thought of behavioral interviews, then this is the episode for you! I am breaking down a step-by-step guide to mastering behavioral interview preparation. From stripping job descriptions of filler words to creating a tailored template for documenting y…

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23. The 6 real reasons why your resume isn't working (and how to fix them) 39:41

5M ago39:41

39:41

Are you frustrated by all the conflicting information about what the heck to do with your customer success resume, or you're about ready to take your resume, and throw it in the fire? Then, you are going to want to tune into this episode. I'm debunking common myths that could be holding your resume back and offering actionable strategies to make it…

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22. What's REALLY preventing you from landing a job in Customer Success in 2024 38:56

5M ago38:56

38:56

Are you feeling less than optimistic about your current Customer Success job search? Whether you can’t land an interview or have trouble sealing the deal, this is a must-listen. In this episode, I’m breaking down the five most common issues I see holding job seekers back and how to fix them. From conquering interview fears to mastering the art of s…

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21. How to avoid a bad fit role (PART TWO) 47:16

6M ago47:16

47:16

Let’s face it: no one wants to end up in a ‘bad fit’ role. And while it might seem unavoidable, I'm here to give you the best possible chance to avoid this situation. In part two of this series, we’re diving into the art of asking the right questions during job interviews to dodge those bad-fit roles. Discover actionable strategies on how to assess…

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20. How to avoid a bad fit role (PART ONE) 33:42

6M ago33:42

33:42

No one enters a new role expecting it to be a 'bad fit,' yet it sometimes happens. Fortunately, there are proactive steps you can take to avoid this. In this episode, I'll discuss the seven critical aspects you should evaluate before accepting a job offer. I’ll dive into the significance of your future manager, the potential for upward mobility, an…

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19. The simple hack that made me happier (and more productive) at work 36:56

6M ago36:56

36:56

If you had to be completely honest about your work productivity, would you (or your manager) be happy with the answer? I have been there, and that’s why I am sharing with you a simple yet powerful hack that can transform your work life for the better. I’ll share how I went from battling concentration issues and negative mindsets to discovering a pr…

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18. How to fix your networking strategy so you get more interviews 36:00

6M ago36:00

36:00

Do you dread the thought of networking? Or maybe you feel like you're spinning your wheels and getting nowhere with your networking efforts. Well, it’s time to bite the bullet and learn how to network in today’s competitive job market. In this episode, I break down the key signs that your networking strategy needs a tune-up, share the biggest mista…

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17. Learn to SELL yourself as the best candidate for the job (PART 2) 29:58

7M ago29:58

29:58

Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode! In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply …

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16. Learn to SELL yourself as the best candidate for the job (PART 1) 35:47

7M ago35:47

35:47

Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don't miss this episode where we crack the code on how to SELL yourself as the best candidate for any job! In part one of this two-part series, I'll guide you through the art of self-promotion in job int…

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15. How coaches and mentors can help you catapult your career success (PART 2) 38:16

7M ago38:16

38:16

Are you ready to find the right mentor or coach? Hold off on hiring just anyone until you've listened to the second part of our two-part series. In this episode, I outline the six steps I recommend for choosing the best coach or mentor for your specific goals. We'll dive into evaluating potential mentors or coaches, understanding the return on inve…

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14. How coaches and mentors can help you catapult your career success (PART 1) 37:51

7M ago37:51

37:51

Are you ready to take the next big step in your career? Have you been considering getting a coach or a mentor but just not sure if it is the right move for you? Then this episode is an absolute must-listen for you! In part one of this two-part series, I’m going to delve into the world of career success and uncover how finding the right coach or men…

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13. Managing your time as a Customer Success job seeker 32:28

8M ago32:28

32:28

Is your job search feeling like a full-time job? It doesn’t have to feel this way! Whether you have five hours a week or one hour a week, I am sharing actionable tips to get the most out of your job search. In this episode, I will teach you how to avoid burnout as a customer success job seeker. From managing your time more efficiently to strategica…

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12. How to add more numbers to your resume 34:09

8M ago34:09

34:09

Is your resume lacking in numbers? You know that you need to quantify your achievements but are left scratching your head about how to do this. I totally get it! In today’s episode, I will teach you how to make your work experience resonate more powerfully with recruiters. I’ll discuss how to turn your impact—whether direct, across teams, or busine…

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11. Master this interview technique and be a standout candidate every time 36:54

8M ago36:54

36:54

Have you been relying on memorizing responses for every possible interview question? Well, I am here to break it to you, treating your next job interview like a test that can be studied for is why you are not seeing the results you want. And in this episode, I will share with you something I have never included in my free content: the interview tec…

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10. 8 Tips to Make More Money in Your Customer Success Career 35:46

8M ago35:46

35:46

Are you ready to make more money in your Customer Success career? Talking about money doesn’t need to make you uncomfortable. I am here to arm you with my top 8 tips that will, over time, get you closer to your financial goals as they relate to your career. From staying consistent in your path to finding your niche and aligning with leadership's vi…

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9. How to make a good impression when you start a new job 30:10

8M ago30:10

30:10

How do you make a splash when starting a new role and plant the seeds for future growth? Landing the position is one thing, but laying the foundations for future growth can often be a missed opportunity. In this episode, I am going to let you in on how you can make a good first impression. Inspired by a recent conversation with a client, I will dis…

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8. Are you on the right career path? 31:24

9M ago31:24

31:24

Have you ever paused to wonder if the career path you're on is the one meant for you? It’s common to fall into the trap of what your career path should look like, but I am here to share some hot takes on what you should consider when taking the next step in your customer success career. I am going to explore the different career paths available in …

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7. Customer Success Interview Presentations: What to expect and how to nail them 36:51

9M ago36:51

36:51

Just found out you need to deliver a Customer Success Interview Presentation for the role you've applied for? You might find me weird, but I think that's pretty exciting! And in this episode, I am going to help you understand what it is and call out the biggest gotchas I see my clients make so that you can avoid those things. I'll explore the vario…

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6. Is networking for a Customer Success job a dead approach? 30:08

9M ago30:08

30:08

Networking is dead. At least, that's what many thought leaders on the internet have led you to believe. In this episode, I'll help you figure out if networking is the right strategy for your job search. I won't just be sharing my personal take on why networking remains a crucial element in finding a Customer Success role; I'll also dive into one of…

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5. The 8 Questions Your Resume MUST Answer if you want to get picked for Customer Success job interviews 32:02

9M ago32:02

32:02

Feeling like your resume is just disappearing into the void with no response? It's time for a change, and this episode is your first step away from relying on AI and towards creating a resume that will actually land you those customer success job interviews. In this episode, our focus is on making every single bullet point on your resume shine, set…

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4. How to get promoted (Spoiler: it’s got nothing to do with your performance) 29:38

10M ago29:38

29:38

Have you ever aimed for a promotion, confident it was yours, only to see it go to someone else? If you have been relying on your performance to get you that promotion, I have a kicker for you. It’s not the top performers who get promoted. In this episode, I’ll tell you exactly what you need to do to get that promotion you're chasing. I’ll also shar…

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3. Falling short in interviews? ACE your next Customer Success job interview with these simple tips! 30:51

10M ago30:51

30:51

Have you ever found yourself in another Customer Success job interview, only to realize you're struggling to make it past this crucial stage? If you're wondering how to sharpen your interview skills and confidently advance to the next round, this episode is for you. In this episode, I’m exploring the world of Customer Success job interviews and how…

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2. I’ve spent 3 years analyzing the Customer Success job market. Here’s what job seekers need to know 38:27

10M ago38:27

38:27

Have you ever wished you had an insider’s view into the customer success job market? Well, you are in luck. I have access to over 500 eyes in the business, and I am here to share with you what you need to know. In this episode, I’m shedding light on the current state of the customer success job market and spilling what I think are some of the most …

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1. The only 2 skills you need to excel in your Customer Success Career (Plus: How I Got Here) 44:24

10M ago44:24

44:24

Are you ready to have a wildly successful career in customer success? Then you are in the right place! Welcome to the very first episode of the Customer Success Career Coach. It's your go-to place for everything you need to know about your customer success career. To kick things off, I'll share my personal journey, answering a question many of you …

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Welcome to Customer Success Career Coach! 1:45

10M ago1:45

1:45

Are you ready to land your dream job in Customer Success despite the competition? Whether you're brand new to Customer Success or a seasoned pro looking to up-level your performance and hit that next career milestone, you've come to the right place! This is the first Customer Success podcast that gives you easy-to-apply strategies and tips to help …

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From Entrepreneurship to Corporate Tech Success with Sheena Peeters 31:49

1+ y ago31:49

31:49

Technology Leader Sheena Peeters joins me to share her career journey, from consulting to starting her own business in personalized stationery to transitioning back into the corporate world. She discusses the challenges she faced and the lessons she learned along the way, including the importance of maintaining relationships. Sheena also emphasizes…

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How to Use Your Voice to Make a Bigger Impact with Sally Prosser 28:55

1+ y ago28:55

28:55

In today's fast-paced and competitive world, effective communication is more important than ever. If you are a corporate executive or business leader who wants to make a lasting impression, harnessing the power of your voice is an important element in building a credible personal brand.. In this thought-provoking podcast episode we explore the chal…

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The Power of Effective Communication with Leah Mether 39:53

1+ y ago39:53

39:53

Courageous leaders start with strategic and effective communication. When leaders communicate better, they establish trust, credibility, and confidence, making it easier for them to have influence and make a positive impact. Summary: Leah Mether, Communications expert and author, joins me to share her valuable insights on effective communication an…

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How to Avoid Burnout with Clare Robinson 39:13

1+ y ago39:13

39:13

In a fast-paced world that glorifies the hustle, tuning into the body's intelligence is critical to maintain health and performance and ultimately show up as an authentic, energised leader. Summary: Clare Robinson, an executive coach and leadership program facilitator, joins the podcast to discuss the importance of managing energy to avoid burnout …

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Marketing Your Way With Bec Chappell 36:33

1+ y ago36:33

36:33

Your career is your business, and you are the Chief Marketing Officer, so building a powerful personal brand and marketing yourself well can set you up for future success. Bec Chappell, a Marketing Strategist for small businesses, joins me to discuss showing up on LinkedIn and building your online presence so that, like her, you can create opportun…

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