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Join renowned broadcaster and throat cancer survivor Julie McCrossin as she presents our four-part podcast series promoting how patients and their families can use the Australian Charter of Healthcare Rights to make their voices heard. In each episode, Julie is joined by four guests – from diverse health consumer representatives and family advocates to doctors and experts. Patient Power is a Health Consumers NSW podcast and video series, supported by the Australian Commission on Safety and Q ...
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Extra: Summary - what is the Australian Charter of Healthcare Rights?
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5:47
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In this extra to our Australian Charter of Healthcare Rights series, Broni Smith from the Australian Commission on Safety and Quality in Healthcare provides a brief snapshot summary of the Charter of Healthcare Rights. She explains what these rights are and how patients can use them while receiving healthcare anywhere in Australia. Patient Power is…
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Episode 4: Community Representatives Improving Healthcare
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25:57
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What is a health consumer representative? And how can they improve the health system? In Episode 4, we encourage you to become an active patient advocate and health consumer ‘rep’. We also look at how skills and confidence can be enhanced by training and in partnership with other consumers and clinicians. Julie McCrossin talks to Laila Hallam and S…
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Can feedback be a tool to improve healthcare? In Episode 3, we discuss how to improve our own and other people’s care using our experiences - positive and negative. How can we give and receive feedback? And why do consumers have a unique perspective to identify risks and harms that doctors and nurses may not see? There are informal and formal ways …
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Episode 2: Shared Decision Making
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26:39
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What does Shared Decision Making mean? And why is it important? In Episode 2 of Patient Power, we hear all about how Shared Decision Making with your clinician and healthcare team leads to the best outcomes for all and why you should always ask questions. Dr Lyndal Trevena, Brad Rossiter OAM, Christie Ah-Fa and Madison Shakespeare talk about their …
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Episode 1: Australian Charter of Healthcare Rights
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26:42
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You have rights when receiving healthcare. In Episode 1 of Patient Power, we hear about the Australian Charter of Healthcare Rights from three remarkable and diverse young women who are health consumers and family advocates, and a ‘patient doctor’. Julie McCrossin discusses how the Charter can help build partnerships to improve healthcare at the in…
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