Postal Hub Podcast ציבורי
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Anne Pardoe, Policy Manager for Post and Telecoms at Citizens Advice, joins me to discuss Citizens Advice’s recently published Parcel League Table: Overview of Citizens Advice’s role as a consumer advocate in the UK delivery sector Regulation of parcel delivery in the UK Growth in number of customers' delivery complaints Main categories of consumer…
 
Sharick Mirza, CEO at Assurety Consulting, and Rex Bull, CMO at Assurety Consulting, join me to talk about the cost and benefits of implementing a data analytics strategy for postal, delivery, and e-commerce operators: Integrate different data sets, e.g. operations, transportation, delivery and sales, to create a single view of the customer and pro…
 
Marek Różycki, Managing Partner at Last Mile Experts (and my co-host on the Last Mile Prophets), joins me to discuss Amazon's delivery, culture, and last mile innovation: Amazon France Logistique missing its parcel targets, and potentially losing market share Culture clash: Amazon leadership principles vs local culture, laws and regulation Strength…
 
James Atkinson, Sustainability Programme Manager at DPD Ireland, joins me to discuss: Installing air quality sensors on DPD delivery vans in Ireland and across Europe Measuring PM 2.5, and why it’s important to monitor PM2.5 levels How data will be used by DPD, local authorities, and other groups Commuter Exposure Assessment Tool How DPD can captur…
 
Brody Buhler, CEO at Escher Group, joins me to talk about post offices, new technology, out-of-home delivery, and much more: Transformation in the delivery world means transformation of post offices Last mile capacity - and what the lack of capacity means for e-commerce How post offices can be used to add last mile delivery capacity Out-of-home del…
 
Out-of-home (OOH) delivery is a crucial part of preparations for peak and for building a smarter last mile. In this replay of this DPDgroup / Last Mile Prophets webinar, Yves Delmas, COO Europe of DPDgroup, joins Marek Różycki and me to discuss: Statistics on parcel growth during the pandemic Changes in consumer purchasing habits What's driving gro…
 
Sharick Mirza, CEO at Assurety Consulting, and Rex Bull, CMO at Assurety Consulting, join me to talk about using data to improve the customer experience in delivery and reverse logistics: Case study of how data improved the customer experience for a medical devices company’s reverse logistics services Matching delivery data to customer communicatio…
 
Peter Somers, CEO at Emirates Post, joins me to discuss digital transformation and e-commerce: Impacts of the pandemic on Emirates Post How Emirates Post now acts like a private company Future of letter delivery - including volumes and delivery to PO Boxes Last mile revenue growth - B2B and B2C Delivery partnership with Amazon Amazon’s local presen…
 
James Atkinson, Sustainability Programme Manager at DPD Ireland, joins me to discuss: The “free pass” the world gave the delivery sector on emissions during the pandemic Sustainability being about people, planet and profit DPD Ireland’s electric delivery vehicle fleet Key developments in electric vans leading to wider adoption in the delivery secto…
 
Dean Maciuba, Managing Partner Last Mile Experts North America, joins me to talk about last mile delivery contractor models, including: How FedEx’s acquisition of RPS started FedEx Ground’s contractor model Low-cost shipment models and e-commerce growth Plans to merge FedEx Ground and Express - contractors or employees? Amazon Delivery Service Part…
 
Abdulla Mohammed Alashram, Group CEO of the Emirates Post Group Company, joins me to discuss postal transformation and the future for Emirates Post: What got the Emirates Post Group Company started on the road to transformation Creating a future-focused operational model Aspects of Emirates Post that are being transformed Three main business units:…
 
Retail and e-commerce consultant Richard Umbers (former CEO Star Track, Executive General Manager Parcel & Express Services at Australia Post) joins me to discuss: The rise of e-commerce and the importance of last mile distribution What COVID changes in e-commerce, including online grocery How e-commerce went from discretionary spend to spending on…
 
Sharick Mirza, CEO at Assurety Consulting, and Rex Bull, CMO at Assurety Consulting, join me to talk about the digital mailbox: Assurety’s history with the US Postal Service’s Informed Delivery What Informed Delivery is for consumers, businesses, and the post: Sustaining letter volumes Helping marketers exponentially increase ROI Giving customers a…
 
Big changes happening in cross-border e-commerce in 2021. Martyn Noble and David Spottiswood, co-founders of Hurricane Modular Commerce join me to discuss: A look back at what’s happened since Jan 1 and how it’s affected the world of cross-border e-commerce Brexit, VAT, IOSS What have we learned from the implementation of Brexit and its impact on c…
 
Sam Rahim, General Manager Canada Post Business Transformation Deployment, joins me to talk about about Canada Post’s business transformation project: Overview of Canada Post’s Retail Transformation Programme Transforming the Canada Post network to adapt to growing parcel volumes and changing consumer needs Upgrading hardware and software in proces…
 
Kate Muth, Executive Director at IMAG, joins me to talk about the future of letter and parcel delivery in the USA: Postal reform: Is this the best opportunity in years for meaningful change? Implications for parcels and letters in the USA Lack of clear definition of the Universal Service Obligation in the USA The letters monopoly – should it be ope…
 
Sharick Mirza, CEO at Assurety Consulting, and Rex Bull, CMO at Assurety Consulting, join me to talk about data, delivery, and fraud prevention: Data and visibility of customers, delivery, transportation, bottlenecks, and more Removing silos to bring together insights available from data Address data and the intelligent barcode - linking customer a…
 
Wayne Haubner, Escher Group CTO, and Keith Emery, Product manager track-and-trace at Escher, join me to talk about track-and-trace, route optimisation, and modern e-commerce delivery: The big changes in the parcel environment - and it’s not just growth, it’s about flexibility The role data plays in parcel delivery and providing transparency to cust…
 
Perry Lavergne from Last Mile Experts North America / Perry Lavergne Consulting discusses measuring postal performance: Why postal operators should measure postal performance The role of the postal regulator (monitoring, pricing and enforcement) Regulators showing understanding of postal conditions when monitoring postal performance Measuring perfo…
 
International IT security expert John Taylor, most recently divisional CIO at AGL, joins me to talk about the core cyber security issues delivery and postal companies need to understand: Critical infrastructure and security risk Top three strategic priorities for Boards and CEOs for enterprise IT security: Governance Awareness Incident response How…
 
Tony Walmsley, performance coach, profiling specialist, former professional manager, and founder of The Leaders Advisory, joins me to discuss creating high performance teams: Dealing with stress in teams - in particular during peak season Defining high performance for individuals and teams Immersing teams in a productive environment Understanding p…
 
Does Amazon’s market dominance make it at risk of being broken up by the US government? Dean Maciuba, Managing Partner (North America) Last Mile Experts, joins me to discuss: Amazon’s incubator for start-up trucking companies Why Amazon is so interested in trucking (truckload and LTL) Comparisons with Amazon’s DSP (Delivery Service Partner) model I…
 
Bertrand Späth, co-founder Kizy Tracking and Business Development at Spectos, joins me to talk about squeezing more efficiency from parcel sorting: Responding to the pandemic’s parcel surge Processing wildly fluctuating parcel volumes Availability of staff to work in parcel processing centres Profitability of parcels - making money on a service wit…
 
John Callan, founder and CEO of Ursa Major Associates, joins me to discuss recent news and developments at the US Postal Service: DeJoy’s recent appearance before the House Committee Service failures Proposals to amend letter delivery standards Rate increases Air carriage of letters The legendary USPS strategic plan - again! Focusing on last mile c…
 
Marshall Hughes, Director (Oceania) at Packoorang, joins me to talk about packaging, recycling, and the circular economy: Boom in e-commerce means boom in cardboard and plastic Figures on cardboard and plastic recycling and wastage Consumer behaviour and packaging Box sizes and shipping air Government rules on waste and recycling Green zones What t…
 
Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss the forces and trends driving innovation in the last mile: What has been driving innovation in the last mile in Poland Lodging returns via parcel lockers Customer-centric delivery features Growth in parcel volumes over recent years – even pre-pandemic The future for cross-bor…
 
Paul Yewman, CEO of PostTag, joins me to discuss the world’s delivery addiction and making delivery more efficient: Transformation of shopping habits and pressure on delivery Comparison of delivery statistics between lockdown and non-lockdown periods Driver shortages and the competition for drivers - implications for capacity and last mile costs Fo…
 
Rachel Beddow, Principal Policy Manager for Postal Services and Telecoms at Citizens Advice, joins me to discuss customer research on delivery problems: Delivery issues that predate the COVID-19 pandemic Statistics on UK customers experiencing problems with delivery Which groups were disproportionately affected by delivery problems Delivery problem…
 
Is seamless global cross-border e-commerce a thing of the past? Brexit has already disrupted international parcel delivery. Martyn Noble and David Spottiswood, co-founders of Hurricane Modular Commerce join me to discuss: Barriers coming up in cross-border e-commerce How data can facilitate a return to seamless cross-border e-commerce The “wild wes…
 
The US Presidential election is over… but what’s the future for the US Postal Service? Mark Fallon, President and CEO of the Berkshire Company, joins me to discuss the future of the Universal Service Obligation in the USA… and much more: USPS postal rate reform Pricing for letters (indexing) Non-controllable expenses – including pension payments Wh…
 
Dean Maciuba, Managing Partner North America at Last Mile Experts, joins me to discuss recent developments in e-commerce returns from Walmart, FedEx, Amazon, and more: Walmart allowing customers to return online purchases without leaving the home Walmart’s partnership with FedEx - including returns Who is paying for free collection? It’s not the cu…
 
Jonathan Reeve, General Manager APAC at Eagle Eye, joins me to talk about e-commerce, subscription models, and the role of delivery companies: The origins of subscription services, e.g. milk and newspapers What make a good subscription service? Building customer loyalty Recycling packaging Benefits to the customer of Amazon Prime Variations of Amaz…
 
Marek Różycki and Dean Maciuba from Last Mile Experts join me to pore over some of the big delivery issues in 2020 and what lies ahead in 2021: Increased operating costs due to COVID countermeasures Residential delivery stops - drivers doing over 250 deliveries per day Amazon’s own capacity for residential deliveries (USA) Training for delivery dri…
 
The USPS Office of Inspector General has published research into Generation Z and the mail. Dr Joanna Wu Gerhardt researcher at USPS OIG and one of the co-authors of the report “Generation Z and the mail”, joins me to discuss some of the key findings from the report: Defining Generation Z Do Gen Z digital natives know anything about the postal serv…
 
Tom Day, Chief Commercial Officer and Chief Financial Officer at the International Post Corporation (IPC), joins me to discuss reducing emissions in the postal sector: Six key aims for SMMS Recyclable packaging products sold by postal operators Reusable packaging products The impact of 2020 on posts’ emissions reduction strategies Workload for lett…
 
Brexit and the STOP Act are almost upon us! These two events will reshape global cross-border e-commerce. Martyn Noble and David Spottiswood, co-founders of Hurricane Modular Commerce join me to discuss: The countdown to Brexit - implications for countries inside and outside the EU Is it too late to start planning for post-Brexit cross-border trade…
 
What’s the future for Royal Mail’s Universal Service Obligation (USO)? It’s not just about letters! Tim Harrison, Senior Policy Researcher at Citizens Advice, joins me to discuss: Role of Citizens Advice as a consumer advocate Royal Mail’s USO for letter delivery and parcel delivery Comparison with letter delivery obligations in other countries Roy…
 
AED/EAD is a hot topic in international postal circles right now! Kate Muth, Executive Director at IMAG (International Mailers Advisory Group), shares an update on sharing advance electronic data for cross-border parcels - and compliance with the USA’s STOP Act: Background to the STOP Act Movement of illicit narcotics through the international post…
 
Josh Dinneen, Chief Commercial Officer at LaserShip, joins me to discuss research into shopping trends during the pandemic - and what all that means for the delivery sector: Older generations embracing ecommerce Indicators for continued strength in parcel volumes Retailers going bankrupt and store closures during the pandemic, compared to online fu…
 
Khaled Naim, co-founder and CEO of Onfleet, joins me to discuss the modern customer experience in delivery: The importance of the e-commerce shopper’s customer experience How Amazon is raising customer expectations in delivery Three ways to optimise customer delivery experience The role drivers can play in enhancing the customer experience Real-tim…
 
Parcel locker evangelist and bpost VP Locker Boost Catherine De Baets joins me to talk about bpost’s Ecozone project to go emission-free in the last mile: bpost parcel locker boost programme Background to the Ecozone in the Belgian city of Mechelen - and working towards being completely emission-free Combining a dense locker network with electric v…
 
Lee Spratt, CEO of DHL eCommerce Solutions Americas, joins me to talk about preparations for peak season 2020: Events that usually kick off peak season Bringing forward peak planning Parcel volumes during 2020 that have exceeded peak 2019 Asking e-commerce retailers to forecast and manage volumes Working with last mile partners (including work shar…
 
Alexander Haneng, Director for Digital Innovation at Posten Norge / Bring, joins me to talk about delivery innovation in Norway: Background to the partnership with supermarket chain Coop Penetration of online groceries and home delivery Building a home delivery solution very quickly and integrating it into Posten’s delivery network How the system w…
 
How did the US Postal Service become a political football? And what happens next? Analysis from John Callan of Ursa Major Associates: Pre-paying pension obligations No governors on the US Postal Service board 2018 taskforce report and hints at privatisation President Trump and Amazon - and Jeff Bezos The USA’s stoush with the UPU over terminal dues…
 
Chris Wong, General Manager Business Marketing NZ Post, joins me to talk about shopping behaviour and parcel volumes during the pandemic: Key events that stimulated surges in e-commerce parcel volumes The impact of lockdown (and the closure of businesses) on parcel volumes New online shoppers and established online shoppers - and what will be the e…
 
Wayne Haubner, Escher Chief Technology Officer, and Ken Peterson, President, Customer Experience, QuestionPro, go in-depth on the future of contactless delivery and customer self-service: Impact of the pandemic on contactless delivery Pre-pandemic trends in self-service, such as parcel lockers and self-service terminals, as well as online Easy wins…
 
Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins me to discuss the universal parcel locker concept: Defining a Universal Parcel Locker (UPL) network Managing the physical network Parcels from different carriers and merchants Post-pandemic parcel volumes - implications for a UPL network Current parcel locker networks …
 
Online retail strategist Tim Davies joins me to talk about eBay Plus – the service offering Australian eBay shoppers express delivery on their orders: Overview of the Australian e-commerce network, including leading marketplaces Why big retailers sell on eBay.com.au Size of eBay’s Australian market (hint: it’s big) eBay Plus loyalty programme Expre…
 
Cathy Morrow Roberson (Logistics Trends & Insights) joins me to discuss Amazon and sustainable aviation fuel (SAF): Amazon’s announcement about SAF What’s the rest of the air cargo sector doing? Retiring older fleets and using more fuel-efficient aircraft Reducing overall carbon emissions Amazon going for net zero carbon Groundside emissions Also i…
 
Melissa Obeid, founder of sustainable luxury beauty brand La Fervance, joins me to discuss brand values, the supply chain, and the last mile. We cover: What sustainability means for a brand COSMOS certification Building sustainability into a brand’s DNA Packaging - including minimisation of plastic usage Minimising the carbon footprint in the suppl…
 
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