Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen
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El primer podcast en castellano sobre Método Suzuki
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よーたです。Podcastはじめました。
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Tanya Jawab seputar masalah ataupun kegiatan yang berhubungan dengan motor dan mobil.
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Podcast by W SUZUKI
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Suzuki announced partnership with KSF RACING for 2018 season
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Hola a todos, soy Carmelo Sena y esto es Mundo Suzuki, un podcast en el que te cuento todo lo qué sé y lo que voy aprendiendo sobre el método Suzuki. Aplicaciones, noticias, recursos… en definitiva cualquier cosa relacionada con esta apasionante filosofía de vida. Enfocado a familias y profesores Suzuki. Bienvenidos a *Mundo Suzuki*. Muchas gracias por elegir este podcast para entretenerte.
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David Suzuki and special guests explore how our recovery from COVID-19 is an unprecedented opportunity to build a better, just and sustainable world.
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Weekly podcast episodes accompany your Suzuki music journey, whether you are a parent, a teacher, or a Suzuki music student. Subscribe to the podcast to hear and learn more about being an effective parent or teacher using the Suzuki Method.
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Evolving Sales Strategies 🤩 |The Power of 📞Call Analysis with Tim Smith of Volz Auto Group
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Tim Smith, the dynamic General Manager of Volz Auto Group in New York, chats with me about the world of sales call analysis and its transformative impact on sales performance. Tim shares his expertise on utilizing recorded calls as a tool for accountability, evaluation, and continuous improvement within his sales team. 2024 Vibes and you have to be…
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Sales Series E1: 📆 Appointment Setting Strategies That Secure Showed Appointments! 🔥🔥🔥
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Sales Series Part 1 🛑 I will be holding an in-person sales workshop on setting appointments on May 15, 2024. Find out more information and register - https://bit.ly/3Jmw9Or Listen in as I tackle a few aspects important to leverage into your sales process when you are setting appointments! Get inspired to atteend my workshop! 🚘💰 Learn how to steer c…
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Sales Series E2: ⏱Learn How to Effectively Train Your Team in 10-Minutes! | Long Meetings are Ineffective 🔥
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Sales Series Part 2 🔥 Sales Series for Dealership Teams 🔥 In today's fast-paced business world, lengthy meetings can drain productivity and hinder progress. In this episode, we dive into strategies for managers to revolutionize team training by condensing it into short, impactful sessions. Say goodbye to hour-long meetings and hello to efficient, e…
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Sales Series E3: Learn Engaging Training Activities
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Series - Part 3 Previously I recorded an episode on 10-minute training which was well received by many of you! This is the next part! What will you train on? What topics will you cover? Often topics are reactive to problem situations going on during the sales process or a heat case. All good and I challenge you to explore other ways to teach your t…
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Inspirational Pathway to Leadership Success with Mario Murgado, Entrepreneur & Visionary 🚘Dealer
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This is an incredibly inspiring and powerful conversation with the remarkable car dealer, Mario Murgado. Mario's journey from arriving in this country with nothing to now owning and operating 26 successful dealerships is a testament to the power of hard work, dedication, and leadership. Mario shares his insights on the fundamentals of a wildly succ…
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Unlocking Profitability in Auto Dealerships with Data and Machine Learning with Jason Knight, CEO @ Lotlinx
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Lotlinx has tracked every car online for over a decade! Their machine learning is helping dealers make great decsiions when it comes to managing invenotry and promotion! Check out their latest publication on Auto Success - https://bit.ly/3y4ULJ9 In this episode, I sit down with Jason Knight, CEO of Lotlinx, to delve into the world of automotive ret…
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Service BDC Series E8: Syncing Sales to Service: Enhancing Loyalty with Effective Call Structures for First Free Oil Change Scheduling
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One of the biggest struggles is bridging the gap between sales and service departments. I’ve got one of many hacks for this in this episode! 😉 So here it is….the art of making outbound calls to schedule clients for their first free oil change and how it can be a powerful tool for customer engagement and building goodwill! Join me as I explore my su…
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Service BDC Series E5: Unveiling the Value of Your 🛠Service Department: A Customer-Centric Approach
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Service BDC is where it's at! The heart of the dealership...let that sink in😉...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - jennifer@edealersolution.com. This episode is gold. It’s the secret weapon in sales! 🤩 When you understand the value in what you bring to the table, it is ea…
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Service BDC Series E6: Turning Weaknesses into Strengths | Transforming Customer Calls in Your 🔧Service Department
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Welcome back! I’m drawing attention to common weaknesses faced by car dealership service department and BDC representatives during customer calls and explore strategies to overcome these challenges for improved customer satisfaction and business success. In this episode, I’m focusing on empowering dealership personnel to enhance customer interactio…
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Service BDC Series E7: Crafting a Winning Service BDC Call Script for Appointment Setting | Unlocking Success! 🔥
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Setting appointments is the name of the game! 🎯 You gotta craft compelling call guides that make all the difference in customer engagement, appointment conversions, and overall service experience! Join me as I explore a step-by-step process for scheduling appointments, outlining key actions and the benefits they bring along the way. Here's a sneak …
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Service BDC Series E4: Motivating BDC Reps with Incentives & Competitions
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Ready to explore effective strategies for inspiring and incentivizing Business Development Center (BDC) representatives in the service department to excel in their call volume and appointment setting goals?! In this episode, I hit up creative ideas and proven methods for implementing incentives and competitions that drive motivation and performance…
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Service BDC Series E3: Efficient Office Setup for BDC Success
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This is an 8-episode series focused soley on a bad ass Service BDC Department! What do you think? Hit me up! Jennifer@edealersolution.com We don't often talk about the importance of an effective work environment including work station so here it goes! I'm diving deep on key elements essential for creating a comfortable and efficient office setup th…
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Service BDC Series E2: Leveraging Lead Lists for Appointment Setting in Car Dealership Service BDC
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Let me know what you think of this series 👊- jennifer@edealersolution.com In this episode, we explore the importance of using targeted lead lists to increase appointment set rates in a car dealership's service department Business Development Center (BDC). Discover key lead lists that service department BDC agents should consider utilizing, includin…
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Service BDC Series E1: The Active BDC Service Manager: Leading by Doing in the Business Development Center
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Service BDC is where it's at! The heart of the dealership...let that sink in...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - jennifer@edealersolution.com. In this episode, we explore the crucial role of a Business Development Center (BDC) manager as a coach and trainer who actively …
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What Is Salesforce Doing for Car Dealerships? Find out From a User's Perspective with Vicki Poponi!
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Meet Vicki Poponi, former C Suite Executive at Honda, now automotive industry advisor with Salesforce! SHe shares her firsthand experience with Salesforce as a game-changer in the automotive industry. Discover how Salesforce, a global force for over 24 years, is transforming automotive dealerships with its innovative solutions. Vicki delves into th…
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The Name, the Vision, and the Evolution: Unveiling the Tekion Story with Pedram Faed - A Dive into Automotive Tech Innovation
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In this episode, we delve into the fascinating world of automotive technology innovation with Pedram Faed, Vice President & General Manager at Tekion. Discover the intriguing origins of Tekion's name, rooted in both science and heritage, including a connection to a significant era when founder Jay worked alongside Elon Musk. Pedram sheds light on T…
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Maximizing Car Dealership Inventory Management: Strategies for Success with Jasen Rice!
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Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Jasen Rice, CEO/Owner of LotPop! We delve into the critical aspects of inventory management in the automotive industry, focusing on the challenges and strategies for success when it comes to handling inventory volume and gross. We explore the key principl…
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Learn What Microsoft Autos is Doing For Dealers & Car Buyers with Lizz Callaway!
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Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Empowering car buyers and car dealers with as much information to enable great customer experiences and car deals! Microsoft Autos is shortening shopping time and making the experience finding a car much more fun for buyers! She tells us how it works for both …
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Bruce Miller, From Sales to Car Dealer: Navigating Challenges in the Automotive Industry
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Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Bruce Miller, Owner & Operator, Miller Motors & G & C Auto Sales & Service, Partner! Join us as we follow the inspiring journey of a former salesperson turned independent car dealer, who shares his resilience and determination in the face of industry chal…
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NADA SHOW Live Series | Modern Leadership Practices with Kayla Kody on Employee Retention in Dealerships
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Welcome to a special series where I interview industry leaders LIVE during the NADA Show! This is a thought-provoking episode! Meet Kayla Kody, an esteemed industry leader in automotive who oversees three thriving dealerships in Virginia. Through Kayla's highly modern and outside the box decision making, we delve into the transformative power of cu…
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Empowering Dealerships: Enhancing Customer Experience through Communication Intelligence with Eric Glass @ CallRevu
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Eric and I drop a lot of important actions that improve dealer profitability and customer loyalty! Sooooo meet Eric Glass! The esteemed Senior Director of Sales Engineering and Product Enablement at CallRevu, as we explore the dynamic world of communication intelligence in the automotive industry. With over two decades of experience in enterprise S…
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Driving Trust and Transparency: Revolutionizing Customer Experience with Video in the Service Department feat. Joe Shaker, Founder & Car Dealer
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Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Really fun chatting with Joe Shaker, the innovative car dealer and founder of Tru Video, to uncover the transformative power of technician videos in the service department and beyond. With a track record of selling over 10,000 cars annually, Joe shares his ins…
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Used Car Risk Management on Your Mind? | Gain Strategies from Aleks Keric, GM Murgado Auto Group
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Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Aleks Keric, General Manager of the Murgado Automotive Group in Chicago! We get into the world of used car strategies and risk management in the automotive industry. In this insightful conversation, Aleks sheds light on how managing risk can be a powerful…
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Dominic Scruggs, Seasoned GM now Entrepreneur Shares Expert Insights on Moving Used Cars & Through Innovative Marketing!
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Welcome to a special series where I interview industry leaders LIVE during the NADA Show! I’m standing on stage at the LotLinx booth right in front of Dominic Scruggs, a seasoned automotive industry veteran who made waves by boosting his sales by a staggering 241% within a year using cutting-edge machine learning marketing techniques. Featured in A…
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I Used This to Get My New Car! | Leveling Up Again! Autosled Unlocks a NEW Feature! 🚘Transportation App for Consumers!
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Welcome to a special series where I interview industry leaders LIVE during the NADA Show! I'm standing alongside Autosled Co-Founder, Dave Sperau and Mike Buerger, the Marketing Director, to explore the latest feature of their innovative technology revolutionizing dealer transportation! 🚘 Autosled, often described as the "Uber for dealer transporta…
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Culture Catalysts: The Art of Attracting and Retaining Talent with Michael Thomas and Daniel Govaer
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Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Join my live conversation on stage with Michael Thomas and Daniel Govaer, esteemed colleagues, clients, and friends, renowned for their leadership roles at a high-performing Mercedes dealership. With years of experience and a shared passion for cultivating exc…
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From Jabba to Jedi: Elevating Sales with Modern Tactics with Steve Roessler! 🥳💥
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Welcome to a special series where I interview industry leaders LIVE during the NADA Show! The dynamic sales expert, Steve Roessler with Drive Centric is slaying the sales game with his modern and fun sales tactics focused on what he terms "conversational commerce." Reflecting on the seismic shift in the sales landscape, Steve discusses the transiti…
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NADA Show Live Series: Best Strategies in Fixed Op's 🛠 with Mitch Kudler, VP of Fixed Op's 14 Stores!
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Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Mitch Kudler, is the Vice President of Fixed Operations with Price Simms Family Dealerships that includes 14 prominent dealerships in California. Not only is Mitch a respected colleague in the automotive industry, but he's also a longtime friend whom I deeply …
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NADA SHOW Live Series on stage with Alex Karpyza on Translating AI and Machine Learning for Car Dealers
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Join Alex Karpyza, a seasoned expert in AI & machine learning for over a decade! I ask him to sneak away from the convention to break down AI and machine learning for dealers inventory into simpler terms for us. He makes it sound so simple when he touches on how AI simplifies complex data to understand the past and predict the future, considering v…
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Unveiling the Entrepreneurial Journey with Mike Lane: From Startup to $1 Billion Cash Exit
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As a colleague in the biz, I watched Mike and his partners go from working out of a house to building a wildly successful company! I invite you to listen to Mike Lane, the visionary co-founder of Dealer.com, a trailblazing company that soared to success with a staggering $1 billion cash exit and his remarkable entrepreneurial journey! In this exclu…
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Save Hours Leveraging ChatGPT in Your Service & Sales Processes! | Share with your teams! 🛠🚘🎯
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I use ChatGPT everyday in my sales process and I use it in dealerships with both Service & Sales teams. I save hours by leveraging this tool to come up with human like responses on tons of topics. There are ways to use this tool more effectively and I share some scenario's along with my journey in discovering how to best use this thing! Product kno…
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Empowering Dealership Professionals: Financial Planning and Investing for Commission-Based Pay
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Diving into the world of financial empowerment for dealership professionals. In this special episode, I sit down with Robert Bacharach, RB Wealth, a seasoned expert in financial planning and a Chartered Retirement Planning Counselor, who has a unique perspective as a former car salesperson who once struggled with the uncertainties of commission-bas…
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Unveiling the Sales Team Training Secrets of a Top Five Kia Dealership!
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Gabe and JP are two top sales managers at a top 5 Kia dealership! Not that long ago before Raul Gomila took over as GM this store wasn’t even ranking amongst Kia peers. Within 1.5 years leadership changed the culture and sales process strategy. Everything became about guest experience and smashing it! I got the opportunity to be a partner in their …
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CEO Insights: How Machine Learning Revolutionizes 🚘Dealership Inventory Management | 2024 Predictions Unleased!
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This is not AI that everyone is saying they have in their product. Machine learning is much more intricate than many know about! It's far more robust and uses pattern recognition, data-driven decision making and iterative improvement when given a set of data to recognize and compute. Ask ChatGPT, what is machine learning! Machine learning is revolu…
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My Internet Sales Process Converts! | Learn how to draw attention to you and set appointments!! 🤩
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You wanna master internet calls? Here's my guide for BDC and Salespeople to help you gain new processes and approaches to initiatate convo's and move them forward to conversions! In this episode, I go deep into the world of internet lead handling, a crucial aspect of modern sales and business development. Whether you're a seasoned sales professiona…
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Master 📞Call Handling in Dealerships & Safeguard 🏆 Best Client Experiences!
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In this uplifting episode, we delve into the pivotal world of call monitoring processes with a focus on safeguarding customer loyalty and retention. Join us as we uncover the critical steps necessary to excel in customer service, drive revenue, and fortify client relationships. Get ready to uncover the money-making best practices that leverage call…
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Accelerate Your Success Through Goal Planning for Car Dealership Professionals w/ Jen Suzuki
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This solo episode designed exclusively for hardworking professionals in the car dealership industry is near and dear to me. Achieving next levels year over year is an obsession. I love sharing things that work and this will get you thinking about your game plan. In this episode, I offer a comprehensive step-by-step plan for setting and achieving go…
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Goals & Proven Sales Tactics for Dealership Growth with MC @ automotiveMastermind
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We want growth! Many know where they want to go but so many don’t know how to get there. An action plan to support it eliminates the wish and hope and converts into reality! This is what MC (Mary Catherine) @ automotiveMastermind states as we open up this real-real conversation that will inspire Dealers, Managers and Sales Members! Do you have a sc…
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Electrifying Sales | Strategies for Selling EV's🚘 in Your Dealership with Jen Suzuki
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You ready to explore the strategies that car salespeople can employ to effectively sell more electric vehicles?! Then, let’s goooo! As the automotive industry undergoes a significant shift towards sustainable transportation, it has become increasingly important for sales professionals to understand and promote the benefits of electric vehicles (EVs…
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Tech Revolution Transforms Dealer Transportation: Unlocking Profitability & Efficiency with Autosled - Demo at NADA Show!
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It’s so incredible to watch a company like Autosled transform a part of the car business that is old and crusty! Business is evolving and tech is here to make things better! The amount of setbacks for dealers when it comes to transportation is insane! Talk about an old and antiquated system! But now, it’s all changed because a car dealer got fed up…
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Part 2 - Janine Driver, Mastering Sales and Elevating Your Numbers : The Power of Body Language
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Welcome back to Part 2 with Janine Driver! In this episode, I had the pleasure of sitting down with Janine, an internationally recognized body language expert, to discuss the vital role of body language in sales conversations. Janine shares invaluable insights on how understanding and leveraging body language can significantly impact sales professi…
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Part 1 - Janine Driver, Persuasion & Influence Expert Decodes Words and Embedded Commands to Improve Your Selling Power!
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Janine Driver, Owner Lyin Tamer, President and Lead Instructor of the Body Language Institute, and The Today Show Contributor for 17 years now! She was trained as a lie detection expert for the ATF, FBI, and the CIA and is a New York Times bestselling author (You Say More Than You Think). Now she makes a powerful and incontrovertible declaration: Y…
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🔥Tips & Tricks to Using automotiveMastermind | Stay Connected to Your Clients & Sell More🚘!
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🎧Tune in to our latest episode as I sit down with MC, the Business Development Manager of automotiveMastermind, a groundbreaking tool transforming the 🚘automotive industry. She gives a quick overview of Mastermind platform, delving into how it's reshaping the way car dealerships engage with their customers. Discover the inspiring journey behind the…
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Decoding Loyalty vs. Retention in your Dealership with Industry Leader | Which One Leads Your Growth? 🤔
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26:12
Welcome back everyone! My esteemed guest, Daniel Govaer, General Manager and is the host of ASOTU podcast, The Wheelhouse. In this episode, we dive deep into the world of automotive dealership management with a seasoned industry leader to uncover the crucial distinctions between customer loyalty and retention! Join us as we unravel the misconceptio…
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Chris Walsh, President of Reynolds & Reynolds on Leading Change in High Growth Organizations
44:19
44:19
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44:19
Meet Chris Walsh, the President of Reynolds & Reynolds, who has over 37 years with this company! His journey to the top is just one small part of a big conversation on this episode! Join us for an insightful episode as we explore the dynamic world of organizational change and innovation. In this episode, we delve into the strategies and leadership …
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Make MONEY with 📞Call Tracking! | Latest AI Tech Targets Lost Opp’s with Ben Chodor, CEO CallRevu
37:15
37:15
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37:15
A lot of calls that come into a dealership are for the Service department. Sometimes calls are unanswered, hit a VM or go to the wrong department. All sorts of things can compromise the client experience! The worst is letting down current clients and new ones! There are ways to confront and correct. We unlock the ways to get you there! A second cha…
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Unleashing Your Potential: Navigating Change, Purpose, and Personal Transformation with Danny Zaslavsky, Co-Founder of VinCue
50:09
50:09
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50:09
This whole episode is a vibe! He’s genuine. He pushes limits. He uncovers his true self and unlocks his next level in life….all from just well, changing! It's hard to embrace change and even the unknown. Not many are up for it! Do you feel like you are not meeting your potential sometimes and feel challenged to try something new? We get into it on …
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From Car Dealerships to Digital Empires: Navigating Adversity and Building Innovative Solutions with Brett Sutherlin
47:08
47:08
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47:08
In this inspiring episode, we sit down with Brett Sutherlin, a remarkable entrepreneur and fellow Northwood University graduate, as he takes us on a journey through his career in the automotive industry and his path to building successful digital companies. Brett shares his background and experiences, highlighting how they shaped his entrepreneuria…
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🔥 Innovation in Overdrive: Unleashing the Future of 🚗Automotive Retail with Steve Greenfield! 💥
44:40
44:40
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44:40
Join me as we dive deep into the transformative landscape of the automotive industry with the visionary CEO and founder of Automotive Ventures, Steve Greenfield. Contact: Steve Greenfield | steve@AutomotiveVentures.com | Book: The Future of Automotive Retail - https://a.co/d/f4tTHJ3 Steve takes us on a thrilling journey through the most pivotal era…
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Economic Conditions Influencing How Dealers Need to Adjust | 🔥Great Advice from 🚗 Guys!
1:03:25
1:03:25
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1:03:25
Meet Tom Gage, Chief Strategy Officer - Data Analytics expert with Lotlinx and meet Dave Hefko, Vice President of Carousel Motors and a partner, who provides a valuable dealer's perspective on the various topics discussed. Together we discuss the economy's impact on dealerships and the automotive industry. In this episode, Tom Gauge delves into the…
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