Are you looking to take your live events production business to the next level? Do you want to learn from industry experts and gain insights into the latest business trends and strategies? Welcome to the Intentional Success Podcast, where we provide you with the tools and resources you need to help your business grow and scale… on purpose. Hosted by industry veteran Tom Stimson, each episode answers unpacks the best practices and secrets to achieving intentional success. From marketing and s ...
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All the Things You Won’t Learn at Jumpstart
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14:50My next Jumpstart Workshop hits Columbus on April 22–23, and it’ll be unlike anything you’ve experienced before. Join me for a behind-the-scenes shop crawl of three major production companies, hands-on roundtables, and practical business strategies you can implement immediately. From marketing to operations, finance to talent recruitment — we’ll ta…
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Monday Morning Drive: Exit Strategy: Start Planning Before It’s Too Late
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10:36When meeting new business owners, I ask direct questions: How did you get started? Where are you now? What concerns you most? What’s your exit strategy? The answers to the lattermost question follow predictable patterns. Business owners over 50 usually say, “I’ve thought about it, but I don’t have one,” or “I really need to come up with one.” The y…
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Why Doesn’t Anyone Want to Be in Sales Anymore?
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17:49Do you run away when someone mentions the “S” word? In this episode, I tackle the uncomfortable truth about sales in the AV industry. If you claim you don’t have salespeople, you’re missing the point. Sales is a process, not a title. I break down the three dysfunctional models most companies use, why project managers are just band-aids for a broken…
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Monday Morning Drive: Fix Your Overhead, Fix Your Business
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8:00I often feel like a doctor, and the business owners I help are patients in my waiting room. They come in to share their problems and feelings. I listen and study their business pains, which reveal whether they use their overhead expenses correctly. Boring advice? Maybe. Like diet and exercise recommendations, you might think you already know this, …
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The 3 Marketing Best Practices Every AV Company Needs
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12:10In this straight-talking episode, I tackle a truth you can’t avoid: you’re in the marketing business. Discover the three mindset shifts that’ll transform your marketing, plus a no-nonsense “bare minimum” plan anyone can implement. I explain how to be findable, understandable, and focused on outcomes that matter to your clients. Stop letting potenti…
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Monday Morning Drive: Stop Fighting Venue Exclusivity — Do This Instead
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8:43I can’t count how many conversations I’ve been a part of that started with complaints about in-house AV contracts. The arguments about how venue exclusivity unfairly hurts smaller local companies more than larger national suppliers haven’t changed in 40 years. Heck, some of the same players are still in the game. But here’s a tough pill to swallow:…
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Think you need more staff to scale your business? Success often comes from having fewer people doing less, not more. Through the lens of a restaurant kitchen, this episode explores how top companies stay lean while delivering excellent results. Learn why “we’re too busy” signals deeper issues, discover why qualified workers seem scarce (its’ not a …
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Monday Morning Drive: Stop Pricing Like a Rental Company
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8:49Let me make a bold statement: Rental pricing is for rental companies. If you do shows for a living, your responsibility is for the show to work. People need to see and hear, and you need to make your cues. If an item fails and your show fails, there’s a 90% chance you won’t get paid — because you’re responsible for the outcome. Shows are not rental…
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In this candid look at what buyers really want, I reveal why most companies fail the RFP test before they even start. Beyond the requests for designs and budgets lies a sophisticated evaluation of your company’s value. Learn the 10 hidden criteria that actually determine who wins the project and why your perfect proposal might be sending all the wr…
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Monday Morning Drive: Your Incentive Programs Are Sabotaging Growth
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10:07I’m surprised whenever I encounter certain employee incentive programs still operating in our industry. What surprises me more is that people haven’t recognized that these programs interfere with their organizations’ success. When asked why they keep these programs running, I’m often told, “It’s a best practice.” Often, this comes from the person b…
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10 Things You Can Do for Your Customer That Cost Absolutely Nothing
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21:15What happens after the tech is set up? Smart show producers don’t stand around — they transform spaces into client sanctuaries. Learn practical, zero-cost ways to wow clients through thoughtful planning and better use of “dead time.” From turning backstage into a presenter haven to making wireless mic management feel like a VIP experience, this epi…
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Monday Morning Drive: Your “Slow Season” Is a Sales Problem
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6:00Many companies in our industry blame “seasonality” for their slow periods. Let’s be clear: Seasonality means demand fluctuates — it doesn’t mean business stops altogether. Companies that focus on sales year-round stay busy regardless of the season. https://www.trstimson.com/slow-season-is-a-sales-problem/…
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How Customer Buying Styles Have Changed How You Sell
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13:54Not every customer buys the same way — and that costs you money. In this episode, I unpack the three main buyer types you’ll meet and show you how to spot them fast. Learn why Confidence Buyers trust your expertise, Value Buyers need clarity, and Control Buyers think they know more than you do. Get practical tips for crafting proposals that speak t…
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Monday Morning Drive: The 1980s Decision That Still Hurts Live Event Companies
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8:30When people ask what’s changed over my 40 years in live events, I think back to the 1980s, when rental returns were stellar and profit margins seemed unlimited. As Burke would explain, one little shift changed everything, creating ripples we still feel today. https://www.trstimson.com/1980s-decision-that-still-hurts-live-event-companies/…
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You Are Using Proposals Incorrectly
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14:27“The client won’t pay that much...” “I can skip the proposal presentation...” Sound familiar? In this episode, I tackle the biggest roadblock in sales: the negotiations happening in your own head. Instead of following proven steps that lead to better deals, you might be letting self-doubt and assumptions run the show. Learn how to structure proposa…
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Monday Morning Drive: Quality Over Quantity: The Case for Selective Business Growth
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7:06For many of us, turning down business is unthinkable. We’re wired to chase revenue, cover our overhead, and keep our gear working. When a client calls, we always find a way to make their request happen. But something changed in 2022. I watched demand exceed supply for the first time in my 40-year career. Event companies and supply chains were small…
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Don’t Close Every Deal, But Always Do This
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22:17Is your top sales performer’s magic touch starting to fade? In this episode, I share a real-world story about a consulting firm whose star salesperson saw their close rate plummet from 80% to 50%. But it wasn’t about talent — it was about process. Discover a proven three-call system that turns costly leads into committed customers, and learn why se…
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Monday Morning Drive: Process Documentation Reimagined: Hire Smart, Define Success, and Scale Faster
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5:21If you’re like most businesses in our industry, you’re facing a full pipeline and subsequent hiring challenges. You’re rushing to document processes, hoping to expedite onboarding while still doing high-quality work. But what if you’re approaching hiring backward? https://www.trstimson.com/process-documentation-reimagined/…
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How to Eliminate a Key Pricing Variable in 2025
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16:35Is your event pricing stuck in the past? In this straight-talking episode, I debunk the myth that shorter events should cost less. Follow along as I share a real story about a client who never updated his pre-pandemic prices, and discover why moving to a “one day = one week” pricing model might be the key to better profitability. You’ll learn why q…
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Monday Morning Drive: Why Finding the Right People Should Be Easier Than Ever
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4:37Talent is the most valuable resource you deliver to your customers. Average talent is a commodity. Exceptional talent is priceless. Think about it. How much more value can you add to equipment? Or drawings, timesheets, or your sales process? https://www.trstimson.com/process-documentation/על ידי The Stimson Group
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Your Ideal Customer Should Not Be a Fool
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13:45Still playing the RFP game in 2025? In this eye-opening episode, I explore why RFPs might be holding you back from success. From a shocking story about a major pharma company’s misguided attempt to “stop suppliers from making money” to practical strategies for breaking free from the order-taker trap, this episode is your wake-up call. Whether you’r…
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Monday Morning Drive: The Updated Pricing Model for Former Rental Companies
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5:29Let’s face a hard truth: Rental prices in our industry are made up. There’s no standard pricing model other than what a group of suppliers devolved through local competition. For instance, when every company in town rented the same item for $400 per week, that became the market price. We convinced ourselves these prices were correct through three t…
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Monday Morning Drive: Why I Can’t Support Your Old Model
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5:06The live events industry is at a crossroads, and I’ve made a difficult but necessary decision: I can no longer support the traditional rental-think business model. I announced this in July of 2023, and over the past 18 months, I’ve worked tirelessly to help companies transition away from this outdated approach. Now, it’s time for me to focus on own…
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Monday Morning Drive: An Unexpected Scalability Hack: Fly First Class
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4:31Recently, I worked with a business owner whose story might sound familiar. Despite hearing clients tell him other owners would charge more for his services, he couldn’t bring himself to raise his prices past what he charged last year. Not because his clients wouldn’t pay it, but because he didn’t believe he was worth it. This isn’t just about prici…
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The Scalable Approach to Managing Demand
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14:42Stop chasing those massive “windfall” projects that stretch your team thin and trap you in a feast-or-famine cycle. In this episode, learn why turning down business could be your smartest move in 2025. You’ll discover how to spot revenue patterns that hurt your profitability, build a sales funnel that attracts ideal clients, and price your services…
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Monday Morning Drive: What Does the Buyer’s Journey Look Like in 2025?
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5:20Whenever I discuss marketing strategies with clients, the conversation inevitably turns to the buyer’s journey. Specifically, we explore how potential buyers find their way to that crucial entry point with your company — and what happens next. The landscape is shifting. The traditional buyer’s journey that served us for decades is becoming obsolete…
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Your Most Profitable Employees Never Go on Shows
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14:00Stop treating your business like a rental company. In this week’s episode, discover how to transform your operation by rethinking your planning team — starting with just ONE key move that could revitalize your profitability. Learn how to build killer showbooks, free yourself from constant firefighting, and scale your business without the chaos. Whe…
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Monday Morning Drive: 4 Things to Try in 2025
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5:56The forecast looks bright for 2025, with many of my clients projecting revenue increases of 10–25% compared to 2024. After experiencing some softness in the corporate events market during the latter half of this year, this projected growth presents opportunities — and a few hidden challenges. Let’s explore four ways to capitalize on this growth whi…
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The Jumpstart Method to Become Consistently Profitable
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12:14Think you’re running an AV business? Think again. Get ready for some tough love as I break down three essential steps to transform your business in 2025 — including why your labor rates need a comma. Learn why doubling your replacement costs is crucial for scaling your business and why your best clients actually expect these changes. Warning: This …
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Monday Morning Drive: Value Only Manifests in Honest Relationships
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6:20The “race to the bottom” is a mindset where businesses compete solely on price, sacrificing quality and value. Think you’re not competing? Think again. Most companies are racing to the bottom — they just don’t realize it. https://www.trstimson.com/value-in-honest-relationships/על ידי The Stimson Group
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PIA Customers and What to Do About Them
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14:13Think you’ve got a “pain in the ass” client? It might be worse than that. In this episode, we’re tackling the return of Bad Faith Buyers in our industry. These aren’t just difficult clients having a bad day. They’re strategic players who avoid payment and shift blame. Learn how to spot their telltale signs (like that mysterious “just one more revis…
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Monday Morning Drive: The Importance of Honesty in Sales Conversations
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6:28The best work happens when we can discuss what services cost and what’s possible. When both sides are open about money, we can focus on getting a great show done instead of playing pricing games. I wrote a blog post about this back in 2022 when we were in a seller’s market. 2024 has seen the return of a buyer’s market, but the same principle applie…
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Do you brag about being a “national company” while secretly wondering if you really are one? In this episode, I bust the myths about going national, reveal why chasing cross-country work could be killing your margins, and show you how to charge what you’re really worth (both at home and away). Whether you’re getting those “I didn’t know you travele…
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Monday Morning Drive: Stop Overcomplicating Marketing: Your Core Checklist
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4:57In my coaching calls, one conversation comes up more often than any other: marketing challenges. It makes sense. We spend our days getting shows done, but nothing about rigging a stage or mixing audio translates to marketing expertise. Shopping for marketing services is overwhelming. No two marketing agencies do the same thing, and “marketing” cove…
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Stop Operationalizing Your Sales Process
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13:53Are you overcomplicating your events business? In this episode, we challenge the industry's obsession with complexity and explore how our "rental mindset" might be holding us back from success. Learn a revolutionary approach to estimating that could transform your sales process and find out why packages might be the key to giving customers what the…
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Monday Morning Drive: Words That Devalue Your Business: A Lexicon Overhaul for the Live Events Industry
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8:38Let’s tackle another set of terms that might be even more insidious because they’re ingrained in how we think about running our businesses. These words and phrases don’t just affect how we talk to customers. They shape how we organize our companies and measure our success. https://www.trstimson.com/the-strategic-shift/…
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In this no-nonsense episode, we’re breaking down warehouse management to its simplest ingredients. You’ll learn why your mother’s kitchen wisdom applies to running a warehouse, why your precious prep time might be wasting everyone’s time, and the real MVP of your warehouse (it’s not your shelving system!). Whether you’re drowning in cable kits or j…
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Monday Morning Drive: Words That Devalue Your Business: A Lexicon Overhaul for the Live Events Industry
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7:22Ever notice how the words we use can either build us up or tear us down? Today, we're diving into something that's been driving me absolutely crazy in our industry - those sneaky little words and phrases that are actually killing our value proposition without us even realizing it. For the past two years, I've been keeping a running list of these cr…
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Top 5 Obstacles to Growth and How to Tame Them
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15:09Tired of watching your competitors thrive while you stand still? In this episode, I break down your five biggest obstacles — and “bad marketing” isn’t one of them. From the feast-or-famine trap to that one big client keeping you from scaling, I’m offering some tough love and practical solutions that don’t require an MBA to implement. Whether you’re…
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Monday Morning Drive: How to Get Out of Rental Mindset
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6:00Do you really "rent" equipment when your gear never leaves your control? When clients say they want to "rent a sound system," what they're actually paying for is professional audio reinforcement and expertise. This isn't just about semantics - it's about un-commodifying your business and recognizing the true value you provide. While the industry's …
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In this high-energy episode, I’m exploring the exciting forecasts we’re seeing for 2025. We’re talking 10-25% revenue increases and the three strategies you need to achieve them: building your dream team bench, securing gear without breaking the bank, and streamlining processes for maximum efficiency. Listen now to stay lean, mean, and primed for g…
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Monday Morning Drive: Why Does Everyone Struggle to Scrub an Order? (It’s Easier Than You Think)
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6:02In this episode of Monday Morning Drive, we dive deep into a universal business challenge: order scrubbing. Learn why traditional multi-layered review processes might actually increase errors rather than prevent them, and discover a streamlined approach that could transform your operations. Get ready for some myth-busting about equipment allocation…
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Are you tired of feeling like you're stuck in a race to the bottom, constantly competing on price alone? In this episode, I tackle the pervasive issue of commoditization in business and share practical strategies to help you break free from this toxic cycle. I'll discuss the surprising impact that simple word choices, such as using "rental" in your…
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Monday Morning Drive: The Danger of Details: Why Overengineered Processes Aren’t Serving Your Business
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4:58In my years as a business consultant, I've witnessed a recurring theme that might surprise you: well-intentioned companies sabotaging their own success. In this candid episode, I'm pulling back the curtain on a trap I've seen countless businesses fall into - overengineering their processes. https://www.trstimson.com/overengineered-processes-danger-…
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Ready to revolutionize your business? In this episode, I’m dismantling the old “rental plus labor” pricing model and showing you how to charge what you’re really worth. Learn why “value add” might be your worst enemy, the trap of “apples to apples” comparisons, and how to price based on outcomes, not just gear. It’s time to own your value, have rea…
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Monday Morning Drive: How to Teach Management to Review Business Metrics
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11:28In this episode of Monday Morning Drive, we tackle the common challenge of unproductive month-close meetings where participants simply stare at spreadsheets or P&L statements without a clear direction. We'll dive into the importance of creating actionable P&L statements that align your cost of goods sold with income and present data as percentages …
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Behind the Scenes in Change Management
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13:58Ready to shake up your team? In this episode, I reveal my secret change management weapon — a simple 2x2 matrix that’ll revolutionize how you view your team. Plus, discover my controversial take on hiring and firing that could save your company big bucks. It’s blunt, it’s practical, and it might be the kick you need to make some tough decisions. Bu…
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Monday Morning Drive: The “Start Fresh” Approach: 3 Steps to a More Balanced Business
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5:49Achieving balance in your business isn't just about the new things you start doing - it's also about what you learn to stop doing. Just like pulling your shoulders up creates tension while exercising, business owners often respond to pressure by stubbornly pushing against immovable obstacles. In this episode, learn how minor adjustments and relievi…
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How to Interview for Sales Roles
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14:36Ready to build your dream sales team? In this episode, I’ll teach you how to spot sales rockstars — and trust me, it’s not about golf skills. Learn the “resume stack” trick, discover why curiosity trumps all, and hear how a simple hobby question can reveal a candidate’s potential. Plus, I explain how to spot great storytellers and why the best sale…
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Monday Morning Drive: There’s No Such Thing as the “Ideal” Freelancer
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5:59On your most important event of the year, does your client want to see their Lead Video Director backing the truck into the hotel dock? I doubt it. Did you really save money with this stunt? Or does it just poison your talent pool? The most uncomfortable conversation in my consulting practice is when I have to explain why the best freelancers won’t…
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