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Episode Notes [03:47] Seth's Early Understanding of Questions [04:33] The Power of Questions [05:25] Building Relationships Through Questions [06:41] This is Strategy: Focus on Questions [10:21] Gamifying Questions [11:34] Conversations as Infinite Games [15:32] Creating Tension with Questions [20:46] Effective Questioning Techniques [23:21] Empathy and Engagement [34:33] Strategy and Culture [35:22] Microsoft's Transformation [36:00] Global Perspectives on Questions [39:39] Caring in a Challenging World Resources Mentioned The Dip by Seth Godin Linchpin by Seth Godin Purple Cow by Seth Godin Tribes by Seth Godin This Is Marketing by Seth Godin The Carbon Almanac This is Strategy by Seth Godin Seth's Blog What Does it Sound Like When You Change Your Mind? by Seth Godin Value Creation Masterclass by Seth Godin on Udemy The Strategy Deck by Seth Godin Taylor Swift Jimmy Smith Jimmy Smith Curated Questions Episode Supercuts Priya Parker Techstars Satya Nadella Microsoft Steve Ballmer Acumen Jerry Colonna Unleashing the Idea Virus by Seth Godin Tim Ferriss podcast with Seth Godin Seth Godin website Beauty Pill Producer Ben Ford Questions Asked When did you first understand the power of questions? What do you do to get under the layer to really get down to those lower levels? Is it just follow-up questions, mindset, worldview, and how that works for you? How'd you get this job anyway? What are things like around here? What did your boss do before they were your boss? Wow did you end up with this job? Why are questions such a big part of This is Strategy? If you had to charge ten times as much as you charge now, what would you do differently? If it had to be free, what would you do differently? Who's it for, and what's it for? What is the change we seek to make? How did you choose the questions for The Strategy Deck? How big is our circle of us? How many people do I care about? Is the change we're making contagious? Are there other ways to gamify the use of questions? Any other thoughts on how questions might be gamified? How do we play games with other people where we're aware of what it would be for them to win and for us to win? What is it that you're challenged by? What is it that you want to share? What is it that you're afraid of? If there isn't a change, then why are we wasting our time? Can you define tension? What kind of haircut do you want? How long has it been since your last haircut? How might one think about intentionally creating that question? What factors should someone think about as they use questions to create tension? How was school today? What is the kind of interaction I'm hoping for over time? How do I ask a different sort of question that over time will be answered with how was school today? Were there any easy questions on your math homework? Did anything good happen at school today? What tension am I here to create? What wrong questions continue to be asked? What temperature is it outside? When the person you could have been meets the person you are becoming, is it going to be a cause for celebration or heartbreak? What are the questions we're going to ask each other? What was life like at the dinner table when you were growing up? What are we really trying to accomplish? How do you have this cogent two sentence explanation of what you do? How many clicks can we get per visit? What would happen if there was a webpage that was designed to get you to leave? What were the questions that were being asked by people in authority at Yahoo in 1999? How did the stock do today? Is anything broken? What can you do today that will make the stock go up tomorrow? What are risks worth taking? What are we doing that might not work but that supports our mission? What was the last thing you did that didn't work, and what did we learn from it? What have we done to so delight our core customers that they're telling other people? How has your international circle informed your life of questions? What do I believe that other people don't believe? What do I see that other people don't see? What do I take for granted that other people don't take for granted? What would blank do? What would Bob do? What would Jill do? What would Susan do? What happened to them? What system are they in that made them decide that that was the right thing to do? And then how do we change the system? How given the state of the world, do you manage to continue to care as much as you do? Do you walk to school or take your lunch? If you all can only care if things are going well, then what does that mean about caring? Should I have spent the last 50 years curled up in a ball? How do we go to the foundation and create community action?…
תוכן מסופק על ידי TT Club. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי TT Club או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
The world's leading transport and logistics insurer, TT Club, brings you the latest loss prevention advice.
תוכן מסופק על ידי TT Club. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי TT Club או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
The world's leading transport and logistics insurer, TT Club, brings you the latest loss prevention advice.
Learn how to avoid unexpected outcomes during refurbishment of buildings and infrastructure. Discover key safety considerations, the importance of collaboration, and effective management strategies to ensure operational safety at ports, terminals, and logistics facilities.
Following the usual biennial cycle, the International Maritime Dangerous Goods (IMDG) Code has been updated and amended. This latest version, Amendment 42-24, entered transitional effect from 1 January 2025, meaning that stakeholders may start using the revised provisions. Amendment 41-22 will be mandatorily in force until 1 January 2026.…
A container ship caught fire and sank near Colombo in Sri Lanka resulting in a total loss. The owner and bareboat charterer successfully claimed limitation of liability in the English Admiralty Court. The three slot charterers also argued for limitation on the basis they could be considered as shipowners too.…
In today's interconnected world, the threat landscape for businesses has evolved significantly. One of the most insidious and challenging risks to manage is the insider threat. This article delves into what insider threats are, their implications, common threats, and effective risk mitigation strategies.…
Managing during a crisis event is challenging for even the most experienced incident managers. Incidents that happen in and around a port environment can be especially difficult to manage, proving daunting even for first responders and other seasoned crisis management professionals. Port environments encompass both land and sea-based risks, handle and store dangerous chemicals and materials and involve the operation of large handling equipment and machinery.…
Asset criticality assessment provides the foundation for wider strategic asset management planning (SAMP) and provides an organisation with a semi-quantitative model to evaluate and score how an in-service failure of an asset can impact operational performance across the entire organisation’s portfolio of assets. Providing decision-making insight for asset managers and budget holders within an organisation, this process whereby asset management meets risk management should be the very first step in the development of a SAMP.…
The carrier was instructed to transport 3 shipments of copper scrap from Dubai to Piraeus. The first 2 shipments were paid for and had clean bills of lading, but upon arrival, they were found to contain concrete blocks. The shippers disappeared before payment for the 3rd shipment.
Container terminal operations are complex and often fast paced. Each container movement is unique in many ways; the characteristics of the cargo, the condition of the chassis and the condition of the container, for example, will all influence outcomes.
The maritime industry relies heavily on the use of cranes and the wire rope that lifts the load is a crucial single point of failure. Wire rope failure is a key concern for those operating and maintaining the lifting of equipment within the industry.
Laurence Jones marks his retirement in this podcast episode after working with TT for the last 18 years of his career. Listen to his career, what's changed within the industry, his plans for the future and stories of his travels.
The United Nations Commission on International Trade Law (UNCITRAL) secretariat started exploratory and preparatory work on the development of an international instrument on negotiable cargo documents in order to open up opportunities for trade finance and facilitate international trade.
Ballast has been used to maintain stability and seaworthiness of cargo ships dating back to timber-hulled sailing ships and their use of solid ballast. Water as ballast was widely introduced in the use of metal-hulled steam powered ships, where water carried to generate steam could also be used as ballast to trim and maintain stability of the ship. Today’s modern large cargo ships can have a ballast capacity in excess of 5,000m3 or 5,000 tons of water. Unfortunately, this widespread and efficient practice often has an unintended consequence...…
As supply chain operations seek to control risk, managers often turn to personal protective equipment (PPE) as a control measure to reduce the risk of personal injury to operational workers. It is important that employers understand when it is appropriate to require PPE in the workplace and how to choose the correct PPE for the operation.…
The management of assets and infrastructure for facilities and equipment is crucial to fulfill obligations. However, it can be costly and complex for ports, terminals, and logistics facilities.
Managing supply chain operations involves many risks to the security and integrity of cargo and worker safety. When crises occur, a prompt and effective response is crucial to mitigate risk.
Whether we are considering safety, security or sustainability, a common, vital theme is the important role of leadership in delivering desirable and consistent outcomes.
Josh Finch, Logistics Risk Manager, interviews Andre Gerber, a young freight forwarding professional and the 2023 winner of the Young Logistics Professional Global Award. Josh speaks with Andre about his dissertation outlining two freight forwarding challenges he has overcome during his career as a young freight forwarder working in South Africa. Andre speaks passionately working to resolve complex challenges moving a reactor from Italy to South Africa. He highlights the environmental benefits of the circular economy and reuse of equipment while discussing the complexity of moving a sweets factory from South Africa to Angola. TT Club is proud to support the Young Logistics Professional Award and encourages any young professionals working in the freight forwarding industry to learn more about how to participate in the YLP Award here .…
Josh Finch, Logistics Risk Manager, and Alison Wixley, Senior Claims Executive, discuss practical Environmental, Social and Governance initiatives from a South African perspective. TT Club finds that ESG is an important topic for our members, as investors increasingly value businesses that seek to mitigate the impacts of climate change and make positive contributions to the communities in which they operate.…
The maritime industry’s ports, terminals, and ships play a vital role in global trade. However, the sector faces real challenges from aging infrastructure and its ability to accommodate climate change. These challenges have been recognised in the latest revision of the relevant ISO standard on asset management.…
Slips, trips and falls continue to be the most common safety-related incidents faced by businesses operating in the supply chain. Because they are so numerous, it can be difficult for businesses to know how to address this risk. Additionally, the consequences of a slip or a trip are often perceived to be less significant than other types of incidents.…
There is a certain mystique concerning ‘force majeure’ that seeks to set out the circumstances under which a party to a contract may cease to perform its obligations. An English Supreme Court decision considered reliance on such a clause, adopting a literal interpretation of the words agreed between the parties.…
In this insightful interview, Josh Finch, Logistics Risk Manager, and Neil Dalus, a Risk Assessment Manager, delve into the complexities and challenges of safety and innovation within the global supply chain. They discuss the unique risks and operational challenges faced by ports and warehouses, emphasising the importance of safety measures and the potential consequences of safety lapses. The conversation also highlights the impact of climate change on port operations and the need for innovative solutions to adapt to these changes. Crucially, Josh and Neil explore the role of technology in enhancing port safety and the importance of industry-wide collaboration in fostering innovation. The interview provides a comprehensive overview of the current state of safety and innovation in the supply chain industry.…
Freight crime continues to present major challenges for the supply chain industry. Theft of cargo consistently ranks among the top three concerns for TT Club’s members, as evidenced by the Club’s claims data. However, analysis of claims data fails to capture the full scope of the problem, as many incidents of theft fall below policy deductible and are never reported to the Club.…
A highlight in TT Club’s events calendar, June witnessed the return of the Safety Village at TOC Europe in Rotterdam for the third consecutive year. Following the success of earlier events the now established and valued collaboration between TT Club, TOC and ICHCA once again built on the previous year’s success and drew wide attention from a wide range of attendees within the industry.…
An interesting English court decision where a subcontractor of the bill of lading carrier was able to exercise positive rights against a shipper who had taken proceedings and secured judgment in a jurisdiction other than what was specified in the jurisdiction clause in the bill of lading.
Josh Finch, Logistics Risk Manager, and Andrea Gentile, Senior Claims Executive, discuss the best course of action following an incident of cargo theft or damage. While we all seek to avoid these sorts of incidents, they do happen, and when they do it is vitally important to report the incident quickly to your insurer, the police and all parties involved to allow for proper investigation. Josh and Andrea also discuss the sorts of issues that might affect your liability according to the CMR Convention, such as gross negligence or the jurisdiction in which the claim is brought. Key listening for anyone moving goods in the global supply chain.…
When a ship allides with port infrastructure, causing damage to the berth itself or equipment located on it, it is important that the port take prompt steps to protect its interests. From experience, TT Club has develop protocols detailing actions to be taken, which seek to maximise the probability of recovering damage costs.…
The misappropriation of shipping containers is a topic that TT Club has raised previously. While there are differing causes for this, sometimes related to issues such as abandoned cargo, the industry continues to grapple with this persistent risk globally. In locations or during periods where there is high demand, shipping containers can prove an attractive and lucrative target for criminals.…
The importance of contractual risk management, with both suppliers and customers (up and down the chain) should not be underestimated. Understanding commonly problematic contractual clauses and risk exposures is vital for those with commercial responsibility. Without care, a business may be severely exposed financially. External assistance with the review of contracts should be sought where you do not maintain a competent legal department.…
While the volumes of containers lost overboard at sea fluctuate year on year, typically influenced by more severe weather conditions, the challenge is a persistent one. Prevention necessarily remains high on the agenda of many stakeholders in the global supply chain; there is a universal interest in precluding such incidents.…
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