Resolution Mastery: Build Relationships + Reduce Your Caseload Fast
In this episode, Tony Mascolo, a seasoned attorney and mediator, discusses the power of mediation in reducing caseloads, saving costs, creating time, and making happy clients and a happier and healthier you.

This podcast is for the personal injury claims professionals, adjusters, and attorneys who create solutions for pending claims.

· Drawing from personal experiences, Tony illustrates how redefining oneself can lead to more efficient resolutions, reduced caseloads, and improved professional relationships. Listeners will learn strategies for planning, focusing, and relationship-building to achieve quicker, cost-effective case resolutions.
The Power of Redefinition

· Ever hear of redefinition? It's a powerful concept that involves your vision for the future while you also respect and understand the past....

· Redefinition is going to help you move forward. In this episode, I propose you look at yourself as a Captain of a Luxury Cruise Ship. So go ahead. Put that captain's hat on, look in the mirror, and repeat three times, "I am the captain of my ship of cases, and I do not captain a ship of fools...."

A New Perspective on Claims Professionals

· “Let's be real here. Not too many people like attorneys or insurance adjusters. Just ask them”! This perception is an obstacle that needs to be overcome.

· The Relational Mediation Method recognizes and creates relationships among the interested parties in the litigation. It makes outside perception irrelevant to the work claims professionals every day.

· It embraces the concept that WE, those in the personal injury field, are defined by the work we do together, not by the bar room jokester. We are valuable because we make ourselves valuable. WE DEFINE OURSELVES.

· The relational mediation method facilitates this redefinition by creating a network of attorneys and adjusters who realize it's better to work together while still effectively representing the interest of their clients.