It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
Getting Virtual Care Solutions To The Patients That Need Them The Most
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Manage episode 329407981 series 2797294
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Broader uptake of virtual care has broken down many of the geographic- and stigma-related barriers of the past, but has also erected new barriers in their stead. Adam Hornung, executive director of telehealth operations at Intermountain Healthcare, shares how his organization has tackled barriers to virtual care access and involved patients in the solution.
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