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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Content provided by Business Compass LLC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Business Compass LLC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Business Compass LLC is an AWS Advanced Consulting Partner and Well-Architected Partner. We have been recognized as APN Certification Distinction. We specialize in cloud migration, serverless solutions, AI/ML, IoT, DevOps, data and analytics, web development, media services, and Well-Architected Framework Reviews. We provide high-performance applications, scalable infrastructure, and cost-optimized deployments with expertise in Generative AI, Data Analytics, Live Streaming, Pay-Per-View, Video on Demand, AI-driven automation, and security solutions, helping businesses innovate, optimize, and grow efficiently.
Content provided by Business Compass LLC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Business Compass LLC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Business Compass LLC is an AWS Advanced Consulting Partner and Well-Architected Partner. We have been recognized as APN Certification Distinction. We specialize in cloud migration, serverless solutions, AI/ML, IoT, DevOps, data and analytics, web development, media services, and Well-Architected Framework Reviews. We provide high-performance applications, scalable infrastructure, and cost-optimized deployments with expertise in Generative AI, Data Analytics, Live Streaming, Pay-Per-View, Video on Demand, AI-driven automation, and security solutions, helping businesses innovate, optimize, and grow efficiently.
Sending Amazon EKS Logs to AWS OpenSearch Using Fluent-Bit. https://businesscompassllc.com/sending-amazon-eks-logs-to-aws-opensearch-using-fluent-bit/ Amazon Elastic Kubernetes Service (EKS) generates logs that provide valuable insights into cluster health, application performance, and security. Sending these logs to AWS OpenSearch Service (formerly Elasticsearch) enables real-time monitoring and analysis. This podcast outlines the step-by-step process to configure Fluent-Bit for efficient log forwarding from Amazon EKS to AWS OpenSearch.…
Implementing AWS Disaster Recovery (DRC) with Terraform and Lambda for Automated Failover https://businesscompassllc.com/implementing-aws-disaster-recovery-drc-with-terraform-and-lambda-for-automated-failover/ In the era of cloud computing, disaster recovery (DR) is a crucial component of business continuity planning. AWS provides a scalable and resilient infrastructure for disaster recovery, ensuring minimal downtime and data loss. This podcast explores how to implement AWS Disaster Recovery (DRC) using Terraform and AWS Lambda to automate failover processes efficiently.…
AWS Service Shutdowns: Major Changes and What Businesses Need to Know https://businesscompassllc.com/aws-service-shutdowns-major-changes-and-what-businesses-need-to-know/ Amazon Web Services (AWS) is quietly phasing out several of its services, signaling a shift in its cloud computing strategy. While AWS has not made major public announcements, businesses relying on these services should prepare for potential disruptions and migration challenges.…
Optimizing Hybrid and Multicloud Analytics with AWS Amazon Athena and Google BigQuery Integration https://businesscompassllc.com/optimizing-hybrid-and-multicloud-analytics-with-aws-amazon-athena-and-google-bigquery-integration/ As enterprises increasingly adopt hybrid and multicloud strategies, seamless data integration and analytics across platforms become critical. Amazon Athena and Google BigQuery are two powerful cloud-based analytics services that enable organizations to run SQL queries on massive datasets without managing infrastructure. Integrating these platforms helps businesses achieve cross-cloud data insights, improve decision-making, and enhance scalability.…
Enhancing Hybrid and Multicloud Security: Extend AWS Credentials Anywhere with IAM Roles Anywhere https://businesscompassllc.com/enhancing-hybrid-and-multicloud-security-extend-aws-credentials-anywhere-with-iam-roles-anywhere/ In today’s complex cloud environments, organizations often run workloads across multiple cloud platforms such as AWS, Google Cloud Platform (GCP), and on-premises infrastructure. Managing secure access to AWS services for workloads running outside AWS can be challenging. To address this, AWS IAM Roles Anywhere provides a seamless solution, enabling secure authentication and authorization for hybrid and multicloud architectures.…
Optimizing Disaster Recovery Solutions on AWS: Best Practices for Business Continuity https://businesscompassllc.com/optimizing-disaster-recovery-solutions-on-aws-best-practices-for-business-continuity/ Disaster recovery (DR) is a critical component of any business strategy, ensuring minimal downtime and data loss in the face of unexpected failures. Amazon Web Services (AWS) provides a robust infrastructure to support disaster recovery solutions that enhance business continuity and resilience.…
Optimizing Search Performance with the Query-to-OpenSearch Library https://businesscompassllc.com/optimizing-search-performance-with-the-query-to-opensearch-library/ The Query-to-OpenSearch library is a powerful tool designed to enhance search functionality by seamlessly converting queries into optimized OpenSearch-compatible formats. This innovative solution enables businesses and developers to improve search performance, accuracy, and efficiency without extensive manual configurations.…
Optimizing AWS Costs: How to Use IPv6 to Reduce NAT Gateway Expenses https://businesscompassllc.com/optimizing-aws-costs-how-to-use-ipv6-to-reduce-nat-gateway-expenses/ As cloud computing costs continue to rise, businesses are looking for ways to optimize their AWS expenses. One often-overlooked strategy is leveraging IPv6 to minimize reliance on costly AWS NAT Gateways. By transitioning to IPv6, organizations can significantly reduce outbound data transfer fees while maintaining secure and efficient connectivity.…
Defending Against Log4Shell: A Comprehensive Guide to Mitigating Log4J Vulnerabilities https://businesscompassllc.com/defending-against-log4shell-a-comprehensive-guide-to-mitigating-log4j-vulnerabilities/ The Log4Shell vulnerability (CVE-2021-44228) exposed a critical flaw in Apache Log4J, a popular Java-based logging library. This vulnerability allows attackers to execute arbitrary code remotely, leading to severe security risks such as data breaches, ransomware attacks, and system compromise. With widespread use across enterprise systems and cloud applications, Log4Shell has been classified as a high-severity vulnerability.…
Automating Stored Procedure Execution in Snowflake with Non-Cron Tasks https://businesscompassllc.com/automating-stored-procedure-execution-in-snowflake-with-non-cron-tasks/ Snowflake offers a robust set of features for data processing, one of which is Tasks. Tasks allow developers to automate the execution of SQL statements and stored procedures. Unlike traditional cron jobs, Snowflake Tasks support non-cron scheduling, enabling more flexible and scalable automation. This podcast walks you through using Snowflake Tasks to schedule stored procedures efficiently with a step-by-step demonstration.…
How to Migrate Media from Cloudinary to AWS S3 Using Strapi: A Step-by-Step Guide https://businesscompassllc.com/how-to-migrate-media-from-cloudinary-to-aws-s3-using-strapi-a-step-by-step-guide/ Migrating media assets from Cloudinary to AWS S3 using Strapi can significantly improve storage flexibility, cost efficiency, and integration with other AWS services. This podcast provides a comprehensive, step-by-step approach to seamlessly transition media files while ensuring minimal downtime and preserving metadata.…
Optimizing Fine-Tuning Dataset Creation with Multimodal Generative AI Models https://businesscompassllc.com/optimizing-fine-tuning-dataset-creation-with-multimodal-generative-ai-models/ The rapid advancement of artificial intelligence has fueled the need for high-quality datasets to fine-tune models for specific tasks. Traditional dataset creation methods are time-consuming, labor-intensive, and prone to biases. However, the emergence of multimodal generative AI models is transforming this process by automating dataset generation with greater efficiency, accuracy, and scalability.…
Optimizing Cloud Costs: Exporting AWS and GCP Billing Data to BigQuery for Analysis https://businesscompassllc.com/optimizing-cloud-costs-exporting-aws-and-gcp-billing-data-to-bigquery-for-analysis/ Managing cloud costs efficiently is crucial for businesses leveraging multi-cloud environments. Exporting cost and billing data from AWS and Google Cloud Platform (GCP) to BigQuery enables organizations to analyze spending trends, optimize budgets, and enhance financial decision-making. This podcast outlines the step-by-step process to export AWS and GCP billing data to BigQuery for seamless cost monitoring and forecasting.…
Seamlessly Migrate Java JBoss Web Applications to AWS EKS with App2Container https://businesscompassllc.com/seamlessly-migrate-java-jboss-web-applications-to-aws-eks-with-app2container/ Migrating Java JBoss web applications to AWS Elastic Kubernetes Service (EKS) can be a complex process, but with AWS App2Container, organizations can modernize their applications efficiently. App2Container is an AWS service designed to automate the containerization of existing applications, enabling seamless deployment to AWS-managed Kubernetes environments.…
Step-by-Step Guide to Installing MySQL on Amazon Linux 2023 for AWS Lambda Containers https://businesscompassllc.com/step-by-step-guide-to-installing-mysql-on-amazon-linux-2023-for-aws-lambda-containers/ Setting up MySQL on Amazon Linux 2023 for AWS Lambda containers is essential for developers looking to manage databases efficiently in cloud-based environments. This podcast provides a comprehensive step-by-step approach to installing and configuring MySQL on Amazon Linux 2023, ensuring seamless database integration with AWS Lambda.…
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