John’s Business Journey Part 3

Celebrating Small Family Businesses

In this episode, we follow John's journey as a young man as he navigates a path from working at his family's egg farm to the mobile home park they developed and then to the citrus and land business balanced with technology consulting.

Faced with unclear opportunities, he transitions into managing operations at a family-run mobile home park, where he acquires a real estate license and hones his sales and marketing skills.

Despite challenges with the business model in the highest interest rate environment in a century, he creates a customer service department from scratch, emphasizing inspection and quality control to improve customer experiences.

His interest in processes and systems continues through a series of ventures, including involvement in early computerized trading systems and software development.

From becoming the best student of a niche trading product to leading workshops across the USA, his versatile skill set and proactive approach reveal significant lessons on adaptability, learning, and customer service.

00:00 Early Career Moves and Challenges

00:34 Learning the Ropes in Real Estate and Customer Service

02:10 Mastering Customer Service and Process Improvement

05:06 Venturing into Software and Subscription Products

05:35 Deep Dive into Trading and Investment Software

09:51 Expanding Skills into Workshops and Customer Support

10:34 Innovations in Newsletter Automation and Programming

12:01 Reflections on a Diverse Career and Skill Set