The global COVID-19 crisis has laid bare the challenges with the structures and features of global supply chains and has highlighted the shortcomings within many organizations' own internal working environments and business processes. Listen in as Neil Ward-Dutton, IDC VP of AI and Intelligent Process Automation, and Michael Beckley, Appian Founder…

We’re going through a radical restructuring of humanity. And it’s not just business and commerce and finance and technology. It’s actually a re-wiring of who we are as humans. Soon, not only will everyone on the planet be connected digitally, but they can be raised out of poverty through digital inclusion which is a low-cost way of reaching everybo…

What could you accomplish with better process automation? In the Oil and Gas Sector, the demand for continuous improvement, along with safety and reliability, is driving leaders to identify how they can operate more efficiently. Hear how a combination of performance coaching and automation technology is the key to success, including compelling use …

We’re embarking on a new age within healthcare and technology. The trend of siloed systems is fading away so that systems can work together through interoperability to help ease how healthcare providers work with their patients. Appian’s low-code platform helps make this interoperability easier. Take a listen to the latest episode of the Appian Tal…

With all the hype and misunderstanding around what artificial intelligence (AI) can do for your business today, it can be difficult to determine the real value of AI in today’s organization. Listen in to better understand the 4 levels of intelligent process automation, how to leverage AI and recommendations on how to combine this with other automat…

During this expert panel discussion, our featured speakers aim to build awareness and interest in ‘intelligent automation’ – a strategy based on a combination of robotic process automation (RPA), business process management (BPM) and artificial intelligence (AI) technologies – within mainstream organizations. This panel features Neil Ward-Dutton, R…

Healthcare organizations are focusing on ways to increase interoperability, improve communication, and streamline operations in order to deliver the best possible care at the best price for members. Provider network and data management has always been an important piece of health plan operations. In recent years, health plans have been re-imagining…

The EXPLOSION of cloud computing has connected more people than anyone ever imagined. But the massive numbers of companies migrating to the cloud has also amplified the urgency of data security and regulatory compliance as well. In this thought-provoking podcast, Malcolm Ross sits down with Appian Chief Information Security Officer, Omesh Agam to t…

Digital transformation is not one-size-fits-all. There are no technology vendors selling a Digital-Transformation-as-a-Service solution. So, how can financial institutions implement a successful digital transformation strategy that delivers on strategy, increases operational efficiencies, reduces operating risks, and fosters higher levels of intera…

Innovation and disruption are not new concepts to the automotive industry. Technology driven trends are predicted to have a major impact on the future of designing, manufacturing, selling, servicing, and using vehicles. In this digital age where consumers expect high connectivity, vehicles are becoming more like computers, and change happens rapidl…

Call center agents are the frontlines of the contact center. They must be able to seamlessly navigate multiple communication channels—in real-time—across the customer journey. This is where a core suite of seamless, multi-channel technology integrations, including automated business processes, unified data, and intelligent software robots, can empo…

Digital Transformation seems to be the latest buzzword, but is it just another word created by industry titans to drive business, or does it actually mean something and can it provide value? According to a Forrester senior analyst, this move towards digital is the key to survival, “It is no longer possible to ignore the shackles of legacy; firms mu…

According to recent research from Strategy Meets Action (SMA), an independent strategic advisory firm for insurers and technology solution providers, approximately 57% of insurers have some type of digital transformation initiative in progress, yet there is still a lack of clarity about what encompasses a shift to digital and what the best practice…

Many, including us, predicted that 2017 is the year AI goes mainstream. Many organizations will start looking into AI with a "kick the tires" mentality: how can I take advantage of this new technology? Will it actually have an impact in my business? Can it positively affect the bottom line? Can it drive competitive advantages? We also predicted tha…

Digital Transformation is the name of the game. It means using new digital technologies to innovate how you engage your customers, how you optimize internal operations, and how you deliver new, game-changing products and services. It’s the #1 priority for anyone who’s trying to grab or grow competitive differentiation in the Digital Age. It comes d…

As almost every electronic device is being connected to the internet, businesses are transforming their operations using both the insights and real-time information from IoT. Traditionally, it was slow and iterative to improve processes; now, businesses are able to monitor their operations in real-time, increase operational efficiency and reduce co…

In the healthcare provider space, consumer behaviors and expectations are evolving as digital touchpoints grow and the importance of providing exceptional customer experience translates across patients, nurses, doctors, and administrators alike. Patients often feel like they are at the mercy of their providers for scheduling appointments, acquiring…

With constant advances in Robotic Process Automation (RPA) and the digital workforce—digital disruption will happen sooner and faster than imagined. There’s a disruptive trend going on in the way work gets done. In the past, companies offshored high-volume back office production and IT operations to take advantage of cheap foreign labor. Today—not …

Having to do more with less is not a new challenge for enterprise IT. For the financial services industry, the cost of maintaining legacy systems accounts for about 75% of a bank’s annual tech investment, leaving only 25% to spend on new technology and innovation. This is the reality that’s frustrated senior business leaders for a long time; it’s n…

Customer expectations are transforming because customers themselves are transforming. This statement can’t be more true for the Financial Services and Capital Markets Industry. We're in the middle of a significant inter-generational transfer of wealth. Dig into the patterns and the expectations of the new generation and some clear behaviors emerge.…

Advancements in digital technologies and software are enabling companies to compete and thrive; empowering them to become disruptors instead of being disrupted themselves. However with the rapid pace of emerging technologies and digital advancements there is still much to consider when evaluating how these technologies influence process improvement…

According to a recent study conducted by IDC, it’s estimated that 70% of siloed digital transformation initiatives will fail by 2018. So why do organizations fail and what are the key elements executives need to consider when mapping their digital transformation strategy? In this episode, Kevin Spurway, Appian’s Senior Vice President of Marketing d…

In the final episode of our series, Evjatar (Evi) Cohen, Appian’s Vice President for the Life Sciences Practice discusses how Life Sciences organizations are navigating the move to the cloud. Industry topics include transforming the product lifecycle, clinical trials and contact research organizations (CROs), patient simplicity, and shifting indust…

In Part Two of this series, Evjatar (Evi) Cohen, Appian’s Vice President for the Life Sciences Practice discusses the different stages and systems that support the product life cycle and the digital transformation challenges organizations face. Industry topics include transforming the product lifecycle, clinical trials and contact research organiza…

In Part One of this series, Evjatar (Evi) Cohen, Appian’s Vice President for the Life Sciences Practice discusses innovation, digital transformation and his predictions on the forces shaping the life sciences industry. Topics include transforming the product lifecycle, clinical trials and contact research organizations (CROs), patient simplicity, a…

Customers want to do business with organizations that are doing business the way they want to do business. In this episode, Malcolm Ross, Appian’s Vice President of Product Marketing, discusses dynamic case management and mastering the customer journey through the digital experience. Topics cover the interlock between case management, BPM, digital …

Scott Polansky, Appian’s Industry Practice Lead for the Healthcare Payer Industry discusses digital transformation topics and trends impacting healthcare payers. Topics include customer behaviors, adapting an agile approach, the importance of a unified member view and accurate provider directories, as well as the current state of uncertainty amidst…