Total Retail Tech Insights was created as a resource for executives in the retail industry who seek information and solutions for their technology wants and needs. Through brief but in-depth interviews with subject matter experts and industry thought leaders, listeners take away actionable information and practical advice to help drive their technology road maps. From idea to implementation, Total Retail Tech Insights is the content retail executives need to optimize their use of technology ...
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Interviews, analysis and research into the role, implementation, integration and usage of technology in retail. Covering Online including e-commerce, mobile and social commerce as well as Offline, local commerce and the merger of all Commerce. Interviewing CEOs and founders of retail startups and helping inform retailers on what is happening in #retailtech and how to navigate the waters.
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Omni Talk Retail Hosts Chris Walton and Anne Mezzenga sit down with the people and the companies building technology that will shape the future of retail.
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RetailTechNews Brings A Weekly Podcast Discussing the Latest Retail Technology Trends
Retail Technology Podcast by RetailTechNews
Podcast by Retail Technology Podcast by RetailTechNews
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Fashion Is Your Business is a weekly show about FASHIONTECH, the intersection of fashion business and fashion technology. Guests include the world's foremost fashion technology and retail technology pioneers, discussing everything from textiles to retailtech to e-commerce, and everything in between. We cover business news from startups to conglomerates, with a fun and accessible morning radio vibe. FIYB is produced by MouthMedia Network, a premium business podcast production company in New Y ...
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How Engage People Powers Retailers' Loyalty Payments
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In episode 42 of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Jonathan Silver, CEO and co-founder of Engage People, the solution and execution partner for your company’s loyalty and incentive strategy. Listen in as Silver provides an overview of the business (0:50), his professional background (4:25), Engage People's pay-with-p…
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AI Transforms Retail Inventory Planning: Desigual's Success Story With Syrup Tech
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Discover how AI is impacting practically impacting retail inventory planning and allocation through the eyes of Desigual. Join Chris Walton and Anne Mezzenga from Omni Talk as they interview James Theuerkauf, CEO of Syrup Tech, and Carla Roger Casacuberta, Head of Merchandising at Desigual. Learn how Desigual leveraged Syrup Tech's AI optimization …
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How To Unify Retail Data For Effective Marketing & Pricing Optimization In-Store
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Chris and Anne chat with Chris Stoyles, CEO of Last Yard, about how electronic shelf labels (ESLs), price optimization, and data-driven retail promotions can come together to transform today's in-store retail experiences. Learn how retail data can be used to enhance retail marketing, and streamline retail operations to build shopper trust and drive…
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How To Take Your Social Media Marketing Strategy To An Amazing New Level
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In this insightful Retail Technology Spotlight Podcast, Akshay Madhani, CEO and Co-Founder of Scrollmark, shares how their innovative social media automation platform is transforming the way brands approach social media marketing. Discover how Scrollmark's powerful features, such as direct response marketing, influencer marketing, and social media …
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Amazon VP Dilip Kumar Sets The Record Straight On The Future Of Just Walk Out Technology
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In this exclusive and candid interview with Omni Talk, Dilip Kumar, Amazon's VP of AWS Applications, sets the record straight on the future of the company's groundbreaking Just Walk Out technology and its Amazon Dash Carts. Kumar discusses the decision to pull Just Walk Out from Amazon Fresh stores, explaining how Dash Carts are the foundational pl…
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Talkdesk Exec: 'Treat Contact Center Agents as Brand Ambassadors'
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In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Shannon Flanagan, vice president and general manager of retail and consumer goods at Talkdesk, a global cloud contact center leader for enterprises of all sizes. Listen in as Flanagan discusses her experience in the industry (0:45), her career journey to Talkdesk a…
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Victoria's Secret CCO Chris Rupp On Transforming CX With Tech: RFID, Fitting Rooms, Loyalty & More
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In this exclusive interview from recorded live on Shoptalk TV, and brought to you with the help and support of Meta, Chris Walton and Anne Mezzenga of Omni Talk Retail sit down with Chris Rupp, Chief Customer Officer at Victoria’s Secret, to discuss the brand’s digital transformation and innovative strategies for enhancing the customer experience. …
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Competera's Alex Galkin Reveals The Future Of AI-Powered Retail Pricing
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Alex Galkin, CEO and founder of Competera, delves into the complex world of AI-powered retail pricing. Discover how machine learning and Big Data are revolutionizing price optimization, enabling retailers to move beyond price elasticity and embrace contextual, personalized pricing strategies. Galkin shares insights with Chris and Anne on the five l…
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How Celebrus Enables 'The Lifeblood of a Business': Accurate Digital Reporting
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In episode 40 of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Maigari Jinkiri, vice president of business development at Celebrus, a customer data and fraud prevention solution. Listen in as Jinkiri provides an overview of the business and how it works with retailers (0:45), his professional background that led him to recently …
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Game-Changing IoT Tags For Retail & Supply Chain
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Thaddeus Segura, Vice President of Data Products & Algorithms at Wiliot joins Chris and Anne for the latest installment of their Retail Technology Spotlight Series to discuss how Wiliot’s Bluetooth-connected tags provide real-time inventory management, freshness monitoring, and omni-channel fulfillment solutions, offering advantages over traditiona…
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Why Unified Marketing Measurement Is Key to Business Success
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Ovative’s Beth McKigney and Troy Neidermire join Chris and Anne for the latest installment of their Retail Technology Spotlight Series to discuss how shifting to unified marketing measurements, like Enterprise Marketing Return (EMR), can help retailers and brands optimize budget allocation, incrementality, and overall business outcomes. In this pod…
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Digital Attribution Made Easy: Connecting Banking & Retail Through Payments Media With SnippMedia's Tom Burgess
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Tom Burgess, the President of SnippMedia, joined Anne and Chris to share his thoughts on how CPGs can attribute in-store retail purchases by leveraging banks’ loyalty programs, and how retailers can also plug these same loyalty programs into their retail media networks. In this podcast, Chris and Anne go deep with Tom on: The history of bank card l…
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A Candid & Frank Shoptalk 2024 Preview With Krystina Gustafson And Joe Laszlo
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Shoptalk's Krystina Gustafson and Joe Laszlo joined Anne and Chris to field pointed questions about this year's Shoptalk 2024 agenda. In this podcast, Chris and Anne put Krystina and Joe on the spot about: How they plan to cover and present the topic of AI How important omnichannel or "unified commerce" fundamentals will be in this year's track ses…
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Eagle Eye CEO And Former Tesco Exec On Using Data & Tech to Build Loyalty
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Eagle Eye CEO and former Tesco executive Tim Mason joined Anne and Chris to share his thoughts on how retailers can leverage customer data, personalized promotions, and new technologies to strengthen loyalty and drive incremental sales. In this podcast, Chris and Anne go deep with Tim on: The history of Tesco’s clubcard Omnichannel personalization …
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Inventory Planning & AI Optimization For Retail Success
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Onebeat VP of Retail Strategy, Greg Arthur, joined Chris and Anne to share how leveraging AI for inventory optimization can help retailers maximize sell-through rates and profitability. In this podcast, Chris and Anne go deep with Greg on: Self-adjusting, short-term algorithms for granular inventory level predictions Allocating the right inventory …
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Driving Quality And Value Through Scheduled W-2 Last-Mile Delivery
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In this episode of the Omni Talk Retail Technology Spotlight Series, Chris and Anne discuss an innovative approach to improving last-mile delivery with Buncha CEO Bharat Pulgam. They explore how Buncha leverages scheduled time windows, refrigerated vehicles, and W-2 drivers to drive value, quality of service, and sustainability in last mile grocery…
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Manifest's Tanzil Uddin Previews The Manifest 2024 Conference In Las Vegas
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Get an inside look at the Manifest 2024 supply chain conference happening in February in Las Vegas. Tanzil Uddin, SVP of Production at Manifest, joins us to highlight keynote speakers, programming tracks, exhibits, and networking opportunities at this must-attend event for end-to-end supply chain professionals. With over 300 exhibitors, 40+ supply …
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How To Avoid The Mistakes That Make Microfulfillment Projects Fail
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TGW’s Vice President of Business Development, James Osborn, joined Chris and Anne to continue the ongoing education around the topic of microfulfillment. In this podcast, Chris and Anne go deep with James on: A good working definition of microfulfillment (i.e. between 500 and 1,000 orders per day) The key differences between microfulfillment and gr…
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Spotlight Series | A DAM Deep Dive With Bynder's Brian Kavanaugh
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Bynder’s Director of Global Field and Customer Marketing, Brian Kavanaugh, joined Chris and Anne for the second time in 2023 to give an even deeper look into Digital Asset Management. In this podcast, Chris and Anne go deep with Brian on: The challenges retailers are faced with when it come to Digital Asset Management (aka DAM) Why these challenges…
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Spotlight Series | Where Amazon One Palm Pay & Just Walk Out Are Headed Next
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Amazon VP AWS Applications, Dilip Kumar, is back for his regular annual appearance to discuss how Amazon continues to think about the evolution of checkout and personal identification. In this podcast, Chris and Anne go deep with Dilip on: - The latest Amazon Just Walk Out innovations, including the two new recently opened Seattle Seahawks and Texa…
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How ViralMoment Helps Brands Tap Into the Power of Social Video
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In episode 39 of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Chelsie Hall, founder of ViralMoment, a startup AI social intelligence tool. Hall was the winner of the Startup Challenge at this year's Total Retail Tech event. Listen in as Hall provides an overview of ViralMoment (1:05), how brands can implement and access insight…
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Simon-Kucher Retail Exec Talks Consumer Behavior and Holiday Planning
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In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Shikha Jain, partner and head of North American retail and consumer at Simon-Kucher, a global commercial growth and strategy consulting firm. Listen in as Jain discusses the work that Simon-Kucher does with retail organizations and the positive impact that it has h…
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Spotlight Series | The Trends Shaping Last Mile Order Fulfillment With Dematic’s Kim Baudry
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Dematic Market Development Director, Kim Baudry, joins Chris and Anne for the second time in 2023 to discuss the major trends she is seeing as retailers try to bring their fulfillment closer to their end consumers.על ידי Omni Talk Retail
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How Retailers Can Use Omnichannel Tech for Better CX
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In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Josh Goodelman, chief revenue and operating officer at KWI, a retail point-of-sale and unified commerce platform. Listen in as Goodelman discusses his current role and professional background (1:00), KWI's offerings for retail clients (2:00), and highlights from To…
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Spotlight Series | Everything You Wanted To Know About Generative AI But Were Afraid To Ask With NVIDIA
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In our latest Spotlight Series Podcast, Anne and Chris learn all they can about generative AI from Amanda Saunders, the Senior Manager for Enterprise and Edge AI Product Marketing at NVIDIA.על ידי Omni Talk Retail
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Spotlight Series | In DTC Commerce, It’s Better To Be Lucky Than Good
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Lucky Co-Founders Sneh Parmar and Nafis Azad discuss the new way DTC brands are “going direct” through social media with leading companies like Sephora and Walgreens.על ידי Omni Talk Retail
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Spotlight Series | Why Searchable Video Is A Must Have In The Next Wave Of Commerce
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Vyrill’s Ajay Bam joins Chris Walton and Anne Mezzenga live from CommerceNext to discuss the growing importance of in-video search for both retailers and brands.על ידי Omni Talk Retail
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Spotlight Series | Jason Del Rey & Winner Sells All: Amazon, Walmart, And The Battle For Our Wallets
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Jason Del Rey joins Chris and Anne to discuss his new book, Winner Sells All: Amazon, Walmart And The Battle For Our Wallets.על ידי Omni Talk Retail
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Spotlight Series | What Makes A Great Unified Commerce Leader
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A first-of-its-kind Unified Commerce Benchmark Index for Specialty Retail has just been released!על ידי Omni Talk Retail
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Spotlight Series | Why Sales Tax Collection Is Only Going To Get More Complicated
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Avalara’s Meg Higgins and BigCommerce’s Sharon Gee join Chris Walton and Anne Mezzenga to discuss all the pressures the omnichannel evolution has placed on retailers’ abilities to collect tax accurately at a local level.על ידי Omni Talk Retail
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Spotlight Series | Revealing The Untold Truths Of Last-Mile Delivery
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Openforce CEO Wendy Greenland joins Chris Walton and Anne Mezzenga to discuss all the hidden and messy truths that come with doing last-mile delivery well at scale.על ידי Omni Talk Retail
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Spotlight Series | Why Promotions May Be The Smartest Place To Invest In Data & AI
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In the latest episode of our Omni Talk Retail Spotlight Series, 1010data’s Chief Product Officer Jonah Ellin joined Chris Walton and Anne Mezzenga to discuss why dedicating data and AI resources to improve promotional effectiveness may be the smartest decision retailers and CPGs can make right now.על ידי Omni Talk Retail
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Spotlight Series | A Better Way To Make Last-Mile Deliveries
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In this latest episode of our Omni Talk Retail Spotlight Series, Buncha Co-Founder and CEO Bharat Pulgam joins Chris Walton and Anne Mezzenga to discuss a smarter way to think about last-mile delivery, i.e. giving customers scheduled weekly neighborhood deliveries at a fraction of the cost.על ידי Omni Talk Retail
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Rokt Exec Shares How Retailers Can Optimize E-Commerce Checkout UX
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In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Ashley Firmstone, senior vice president of customer success at Rokt, the global leader in e-commerce technology. Listen in as Firmstone discusses the solutions Rokt provides for retailers (1:02), how the technology company helps improve the shopper purchase journey…
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Spotlight Series | The 5 Trends Shaping Retail With Shoptalk’s Krystina Gustafson & Ben Miller
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In this latest episode of the Omni Talk Retail Spotlight Series, Shoptalk’s Krystina Gustafson and Ben Miller join Chris and Anne to discuss what they believe are the five trends most shaping retail right now and how they plan to cover them at Shoptalk 2023.על ידי Omni Talk Retail
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Spotlight Series | Why A Customer Data Platform Is An Essential Component Of Omnichannel Retailing
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In this latest episode of the Omni Talk Retail Spotlight Series, Treasure Data Industry Principals Irene Sibaja and Danica Konetski join Chris and Anne to discuss how retailers and CPGs can best leverage a CDP (Customer Data Platform) in this new era of omnichannel retailing.על ידי Omni Talk Retail
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Spotlight Series | Launching An Innovation Lab With SAP’s Andre Bechtold
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In this latest episode of the Omni Talk Retail Spotlight Series, SAP’s SVP and Head of Solution & Innovation Experience Andre Bechtold joins Chris Walton and Anne Mezzenga to discuss what it takes to open up a bona fide retail innovation lab right in the heart of SAP’s NYC headquarters.על ידי Omni Talk Retail
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Spotlight Series | Why Microfulfillment May Be The Wrong Word With Dematic’s Kim Baudry
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In this latest episode of the Omni Talk Retail Spotlight Series, Dematic Market Development Director, Kim Baudry, joins Chris and Anne to discuss the lessons learned from those who invested in microfulfillment early on and what we should expect the big bets to be as retailers shift to new closer-to-consumer strategies that deliver across all channe…
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Spotlight Series | Real-Time Identity Resolution With Celebrus CEO Bill Bruno
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In this latest episode of the Omni Talk Retail Spotlight Series, Celebrus CEO Bill Bruno joins Chris Walton and Anne Mezzenga to discuss identity resolution and how integral it is to real-time personalization.על ידי Omni Talk Retail
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Spotlight Series | How To Do Scan-&-Go The Right Way With Shopreme CCO Nico Müller
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In this latest episode of the Omni Talk Retail Spotlight Series, Shopreme Chief Customer Officer Nico Müller joins Chris Walton and Anne Mezzenga to discuss what it takes to make a scan-and-go checkout system really work.על ידי Omni Talk Retail
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How DHGATE Group Supports Cross-Border E-Commerce Growth for MSMEs
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In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Diane Wang, founder, chairperson, and CEO of DHGATE Group, one of the leading B2B cross-border e-commerce platforms in China. Listen in as Wang discusses the DHGATE and MyyShop businesses, as well as her professional background and career (1:00), and her insights o…
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Braze Exec: Effective Creative is Key in Building Meaningful Moments, Customer Loyalty
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In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Mariam Asmar, vice president of strategic consulting at Braze, a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. Asmar discusses her professional background and the Braze business (1:00), her take …
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Botify Exec Details SEO Strategies to Drive Online, Offline Traffic
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In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Frank Vitovitch, vice president of solutions consulting at Botify, an enterprise software company that helps brands turn organic search into an efficient, measurable and sustainable channel for both traffic and revenue growth. Listen in as Vitovitch provides an ove…
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Spotlight Series | Closing The Forecasting & Allocation Gap With ToolsGroup CEO Inna Kuznetsova
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In this latest episode of the Omni Talk Retail Spotlight Series, ToolsGroup CEO Inna Kuznetzova joins Chris Walton and Anne Mezzenga to discuss how retailers can better align their inventory forecasting and allocation in record time.על ידי Omni Talk Retail
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Spotlight Series | The Fit Tech At Fleet Feet With Volumental CMO Brent Hollowell
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In this latest episode of the Omni Talk Retail Spotlight Series, Volumental’s Chief Marketing Officer Brent Hollowell returns to the show to discuss Chris and Anne’s experience trying out Volumental’s new foot scanner technology at the Fleet Feet store in Chicago.על ידי Omni Talk Retail
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Spotlight Series | Why Going To Cloud Is Easier Said Than Done With Silk’s Derek Swanson
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In this latest episode of the Omni Talk Retail Spotlight Series, Silk’s Chief Technology Officer Derek Swanson joins Chris Walton and Anne Mezzenga to discuss why the idea of just “taking your retail operation to the cloud” is much easier said than done.על ידי Omni Talk Retail
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Spotlight Series | Decoding The Smart Store With SES-imagotag’s Philippe Bottine
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27:47
In this latest episode of the Omni Talk Retail Spotlight Series, SES-imagotag’s CEO North America Philippe Bottine joins Chris Walton and Anne Mezzenga to discuss all the key ingredients that go into building a smart store and why the idea itself is so important to the future of retail.על ידי Omni Talk Retail
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Competera's CEO Offers Best Practices for AI-Driven Dynamic Pricing
32:32
32:32
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32:32
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Alex Galkin, founder and CEO of Competera, a technology company that offers a comprehensive pricing platform. Listen in as Galkin discusses Competera's offerings and why he decided to start the company (0:51), the advice he would go back and give himself when start…
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2022 OmniStars Spotlight | Raghu Mahadevan Chief Digital Officer 7-Eleven
26:21
26:21
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26:21
In this special OmniStars edition of the Omni Talk Retail Spotlight Series, brought to you in partnership with Quorso, Chris Walton and Anne Mezzenga sit down with Raghu Mahadevan, the Chief Digital Officer at 7-Eleven, to discuss how he and his team continue to set the bar for convenience store innovation.…
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Groceryshop Spotlight | Grocery Tech Trends With Microsoft’s Lisa Griego & Ricardo Belmar
21:17
21:17
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21:17
Microsoft’s Lisa Griego and Ricardo Belmar join Chris and Anne to kickoff Omni Talk Retail’s special Groceryshop Spotlight Podcast Series and to highlight the key trends they see shaping grocery over the next year.על ידי Omni Talk Retail
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