A recent survey found staffing challenges, including hiring and turnover, to be the top challenge for specialty healthcare practices. If alleviating staffing challenges at your practice is a priority, tune in to see how you can break the cycle. Cory Kirspel, Chief Technology Officer at Clearwave, joins us to share what Ophthalmology practices are d…

Take a listen to the latest episode of ASOA EyeTalks Radio, presented by ASOA Gold Strategic Business Partner, SamaCare. ASOA chats with 30+ year revenue cycle management expert Erin Bishop, RCM COE Manager at EyeCare Partners, and 25+ year medical technology veteran Kip Theno, VP of Provider Partnerships at SamaCare about challenges retina practic…

Commit to building empowered relationships that achieve mutually rewarding goals. Nurture healthy interdependence with your staff, your family/friends and community to live/work with a shared sense of wholeness, safety, and purpose.

Mentoring helps build relationships. When you have a new employee joining your team and they have a mentor at work, they have started a working relationship with their mentor that will help them through the transition into your practice culture. This episode is sponsored by ASOA Platinum Strategic Business Partner:…

What had started as a slow painful drought became a torrential downpour of applicants. This shift taught us to be both careful about what we wished for and grateful for answered prayers.

Quiet quitting is not as straightforward as one might think. It’s worth considering the real cost: one’s physical and mental health. If you go against your natural inclinations to perform your job in a manner that feels positive, you’d be better off working where you are celebrated, not just tolerated. As a leader, though, you must keep your team e…

What makes a leader in ophthalmic administration? Do managers make good leaders? And do good leaders make good mentors? Angela, Patti, and Carrie lead the discussion on leadership in this episode. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:

Setting good boundaries at work can help preserve job satisfaction, increase productivity, reduce burnout, and can set an example for others. Poor boundaries can create confusion, disappointment, and conflict. Angela, Carrie, and Patti talk about boundaries in this episode. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Busin…

Reality versus perception. Contrasting leader and staff experiences. Common perception gaps and how to close them. In this episode, Angela, Patti, and Carrie keep it real about reality. This episode is sponsored by ASOA Platinum Strategic Business Partner:

Angela, Patti, and Carrie talk about the benefits and potential drawbacks of humor in the workplace, and how good humor can make good leaders. This episode is sponsored by ASOA Gold Strategic Business Partner:

Work hours. Accountability. Completion of tasks. Loyalty to the vision. Pulling a fair share of responsibility. In this episode, we are talking about work ethic.

Your vision for your organization should be its guiding purpose; the ideal that your mission and values are built towards. In this episode, Angela, Patti, and Carrie discuss how they created a common vision for their organizations with their physicians.

R-E-S-P-E-C-T—It’s not just a song, it’s a two-way street. In this episode, Angela, Patti, and Carrie discuss the elements of respect, how to earn it, how it’s earned, and how it’s maintained.

In today’s episode, Angela talks with Patti and Carrie about COMMUNICATION. It is so important to identify and develop clear and positive communication between you and your providers, and we’ll hear how this team has accomplished it.

ASOA's EyeTalks Radio podcast presents its new limited subseries, The Administrator-Physician Relationship. Join host Angela Casazza, MHA, PMP, COE, Executive Director of Lexington Eye Associates Inc. (and ASOA's Board of Directors ABC Liaison), Patti Barkey, COE, CEO of Bowden Eye & Associates (and ASOA's Board of Directors President Elect), and C…

During the public health emergency, hybrid visits have proven so successful that some practices plan to use them long-term. Using the hybrid visit model may help you endure some of the challenges while delivering safe, high-quality care.

We must commit as much time to building these key relationships as we commit to improving our business processes. Proactively investing in building good relationships is a much better use of your time and energy than experiencing the dissolution of a once amicable partnership. This episode of EyeTalks Radio is sponsored by ASOA Platinum Strategic B…

Follow these steps and the oft overlooked or siloed optical department might be a nascent goldmine for clinic revenue and customer happiness. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:

Despite best efforts, your physician may still face litigation at some future point. No one wants to be facing a lawsuit, but you can help your physician—and practice—survive. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:

An interview with Jim Sluck, Vice President at TearCare Marketing and Matt Jensen, CEO of Vance Thompson Vision, Sioux Falls, SD and beyond on the topic of activating dry eye in practice. This episode of EyeTalks Radio is presented by ASOA Diamond Strategic Business Partner:

Terez Spencer, System Administrator at Woolfson Eye Institute, and Dr. Michael Rivers, Sr. Medical Director of Ophthalmology at ModMed, share some tips on how to increase engagement and connections with your patients and discuss how automation can help your practice achieve better work-life balance and reduce burnout. This episode of EyeTalks Radio…

Work-from-home employees need to feel connected to your company. Before you convert your staff to work-from-home, there are some important things to consider such as ideal work hours, work environment, flexibility, secure communications, and motivation. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:…

Kristi Bolinger, Specialty Director with NextGen Healthcare and Ty Allen, CEO of SocialClimb share best practices on how to market your eye care practice. This episode of EyeTalks Radio is presented by ASOA Diamond Strategic Business Partner:

When staff recognize our earnest desire to empower them, especially when we redirect, correct, and even discipline them in the hope of their making an adjustment that leads to growth and improvement, they shift from fear to respect. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:…

An interview with Jim Sluck, Vice President at TearCare Marketing and Sharon Brown, COT, COE, Director of Operations at Ophthalmic Consultants of Boston on the topic of dry eye. This episode of EyeTalks Radio is presented by ASOA Diamond Strategic Business Partner: